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CRM 2013: Opportunity can not be closed, can't deactivate contacts. RRS feed

  • Question

  • When trying to close an opportunity, the pop-up window comes up but when you fill it out and press OK the window goes away but the Record does not close and no error appears. We also cannot deactivate contacts either.
    • Edited by BrandonY Wednesday, July 9, 2014 7:23 PM
    Wednesday, July 9, 2014 12:47 PM

All replies

  • Hi,

    You might want to check if you have any Plugins/Workflow/Custom Script is associated with Opportunity which might possibly be blocking this.


    Admin QuikView Solution for CRM 2013


    Wednesday, July 9, 2014 12:58 PM
  • We had a workflow but we deactivated that, and we are still getting the issue. No scripts or plugins though.
    Wednesday, July 9, 2014 2:06 PM
  • Hi,

    What exactly you mean by "Close an Opportunity"?

    Friday, July 11, 2014 7:08 AM
  • If I open an Opportunity and try to click 'Close as Won' or 'Close as Lost' in the ribbon, it brings up the form but after submitting the close form nothing happens.
    Friday, July 11, 2014 12:51 PM
  • If there is any error in the plugin or javascript, CRM will populates a error message. Do one thing, if it is OnPremise CRM, please go and check in Event Viewer of the system where application is deployed. You could see the error there.

    --

    Regards,

    Gopinath.

    http://mscrmtechie.blogspot.com

    Monday, July 14, 2014 8:52 AM