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Windows Vista - suddenly not genuine RRS feed

  • Question

  •  

    All of a sudden I have failed Genuine Windows Validation and get this message

    "

    This copy of Windows did not pass genuine validation.

    A software program installed on this computer may be incompatible with Windows Vista.

    I haven't installed any new software.  It is a genuine copy or Curry's in UK have a lot to answer for. It was preinstalled on my laptop. Please help
     
    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f027
    Cached / Grace status: (N/A, hr = 0xc004d401) / (N/A, hr = 0xc004d401)
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: {B2DBD30C-1DE4-42C4-A61D-F9829D6F2A3F}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004d401) / 0x0 / (N/A, hr = 0xc004d401)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error: M:20070915120710371-
    Validation Diagnostic:
    Resolution Status: N/A
    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 108 Invalid VLK
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B2DBD30C-1DE4-42C4-A61D-F9829D6F2A3F}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KKMRQ</PKey><PID>89578-OEM-7332157-00180</PID><PIDType>2</PIDType><SID>S-1-5-21-2331213697-2060937979-2665960234</SID><SYSTEM><Manufacturer>DIXONSXP                        </Manufacturer><Model>DIXONSXP                        </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>D3B11                           </Version><SMBIOSVersion major="2" minor="4"/><Date>20070316000000.000000+000</Date></BIOS><HWID>0D333507018400EE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGVISTA</OEMTableID></OEM></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65873</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 
     
    Saturday, September 15, 2007 12:30 PM

Answers

  • Hi Gerry,

     

      What's happening is called a Tamper State. There is a program that is incompatible with Vista and when that program does something that Vista doesn't allow (such as change a Licensing file or accessing the Kernel in an unauthorized way), Vista goes into a Non-Genuine state.

     

    There is two types of programs that cause a Tamper State

      a) A program that can be launched at any time, by the user (such as a game or application)

      b) A program that launches at Start up and that continually runs (such as an anti-virus program)

     

    ~For a) type programs, once you reboot, Vista goes back to a genuine state (because the program is no longer running) But Vista will go back into a Non-Genuine state if you run the program again.

     

    ~For b) type programs, if you reboot, Vista is still in the tamper state because the program automatically re-launched after re-boot.

     

    (I recommend that you first look at this support article http://support.microsoft.com/kb/931699/en-us under the Cause header for known incompatible programs that are known to cause this type of issue. If you do not have any of the listed programs installed, continue to reading the rest of this post) 

     

    I believe you are experiencing a Tamper state caused by the b) type of program, since you have not mentioned that Vista goes back into a Genuine state after reboot.

     

    In your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch of letters and numbers: M:20070915120710371

     

    If you break down the numbers, you will get a time stamp:

     

        (year)  (month) (day) (time in 24format) (milliseconds)

    M:2007       09       15          1207                  10371

     

    Now that we know the time of the tamper, you can now try to tie that time with a program. To do this, follow the below steps:

     

    1) Click the 'Start' button

    2) Right Click 'Computer'

    3) Select 'Manage'

    4) Continue thru the "Windows needs your permission to continue" window (if any)

    5) Click the arrow next to 'Reliability and Performance'

    6) Click the arrow next to 'Monitoring Tools'

    7) Click on 'Reliability Monitor'

    8) Click on the graph above the date 9/18/2007

    9) Below the graph, look at the report titled "Software (Un)Installs for 9/18/2007"

    10) Look for any program that shows "Application Install" in the 'Activity' column.

    This will tell you what program(s) were installed on the Tamper date and should help you narrow down the program that could be causing the issue. Hopefully there will only be one program listed, if so, uninstall it, reboot (may require 2 reboots) and see it Vista goes back into a Genuine state.

    If there are more than one program, that were installed on that date, uninstall each, double reboot, till you find the one that resolves your issue.


    Thank you,
    Darin Smith
    WGA Forum Manager

     

     

     

     

     

     

     

     

    Friday, September 21, 2007 7:49 PM

All replies

  • Hi Gerry,

     

      What's happening is called a Tamper State. There is a program that is incompatible with Vista and when that program does something that Vista doesn't allow (such as change a Licensing file or accessing the Kernel in an unauthorized way), Vista goes into a Non-Genuine state.

     

    There is two types of programs that cause a Tamper State

      a) A program that can be launched at any time, by the user (such as a game or application)

      b) A program that launches at Start up and that continually runs (such as an anti-virus program)

     

    ~For a) type programs, once you reboot, Vista goes back to a genuine state (because the program is no longer running) But Vista will go back into a Non-Genuine state if you run the program again.

     

    ~For b) type programs, if you reboot, Vista is still in the tamper state because the program automatically re-launched after re-boot.

     

    (I recommend that you first look at this support article http://support.microsoft.com/kb/931699/en-us under the Cause header for known incompatible programs that are known to cause this type of issue. If you do not have any of the listed programs installed, continue to reading the rest of this post) 

     

    I believe you are experiencing a Tamper state caused by the b) type of program, since you have not mentioned that Vista goes back into a Genuine state after reboot.

     

    In your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch of letters and numbers: M:20070915120710371

     

    If you break down the numbers, you will get a time stamp:

     

        (year)  (month) (day) (time in 24format) (milliseconds)

    M:2007       09       15          1207                  10371

     

    Now that we know the time of the tamper, you can now try to tie that time with a program. To do this, follow the below steps:

     

    1) Click the 'Start' button

    2) Right Click 'Computer'

    3) Select 'Manage'

    4) Continue thru the "Windows needs your permission to continue" window (if any)

    5) Click the arrow next to 'Reliability and Performance'

    6) Click the arrow next to 'Monitoring Tools'

    7) Click on 'Reliability Monitor'

    8) Click on the graph above the date 9/18/2007

    9) Below the graph, look at the report titled "Software (Un)Installs for 9/18/2007"

    10) Look for any program that shows "Application Install" in the 'Activity' column.

    This will tell you what program(s) were installed on the Tamper date and should help you narrow down the program that could be causing the issue. Hopefully there will only be one program listed, if so, uninstall it, reboot (may require 2 reboots) and see it Vista goes back into a Genuine state.

    If there are more than one program, that were installed on that date, uninstall each, double reboot, till you find the one that resolves your issue.


    Thank you,
    Darin Smith
    WGA Forum Manager

     

     

     

     

     

     

     

     

    Friday, September 21, 2007 7:49 PM
  • Pleae visit http://www.microsoft.com/genuine/ and click on Validate Office and report the results back to this thread.

     

    Friday, September 21, 2007 8:57 PM
    Moderator