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Customer is unable to redem Buy Local Bonus RRS feed

  • Question

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Detailed Status: 0x1
    Windows Product Key: *****-*****-HQ7K7-4J9B8-92KT8
    Windows Product Key Hash: 67NHIo0AoX1mMNya8Au7ruYvJdM=
    Windows Product ID: 89578-OEM-7304194-15642
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 1bd510b4-cd8b-42c2-9b3c-fa3f5b272c38
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_7E90FEE8-169-80004005_B4D0AA8B-513-80004005_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>1bd510b4-cd8b-42c2-9b3c-fa3f5b272c38</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-92KT8</PKey><PID>89578-OEM-7304194-15642</PID><PIDType>3</PIDType><SID>S-1-5-21-2409483657-2600586435-2209507802</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D946GZIS</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>TS94610J.86A.0067.2007.0130.1308</Version><SMBIOSVersion major="2" minor="4"/><Date>20070130000000.000000+000</Date></BIOS><HWID>15333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>9A2AF3984257B3A</Val><Hash>ITB63ud70Jj89ctxWFdRnsF6pJY=</Hash><Pid>89451-413-2418634-66108</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, March 28, 2007 1:22 AM

Answers

  • Hi Dennis,

    I have contacted you regarding this via e-mail. Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Friday, April 27, 2007 5:04 PM

All replies

  • Hi Dennis,

    We are going to need to talk with you about your specific issue, but it would be cumbersome to do so over the Forum.

    Would you please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.

    Thank you,

    Jenifer
    Friday, March 30, 2007 6:30 PM
  • I have opened an e-mail support request. Confirmation number :1033231648
    Tuesday, April 10, 2007 4:27 PM
  • Hi Dennis,

    I have contacted you regarding this via e-mail. Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Friday, April 27, 2007 5:04 PM