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Sears Purchase yet Prod. Key invalid??????????? RRS feed

  • Question

  • I also checked my product key and was told that it didn't match. I bought my system at Sears, so it is not a pirated software purchase. I want this resolved now, else You people need to sue Sears. Contact me ASAP!

     

    My test results are below.

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23892
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {AEFBAE0D-9337-4271-A2E5-E97B52020119}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AEFBAE0D-9337-4271-A2E5-E97B52020119}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23892</PID><PIDType>1</PIDType><SID>S-1-5-21-117609710-1677128483-1202660629</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Compaq PC</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>686C3</Version><SMBIOSVersion major="2" minor="3"/><Date>20000714******.******+***</Date></BIOS><HWID>AB4F38A701846046</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57590</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, February 2, 2008 11:13 PM

Answers

  • Tapdancer,

     

    Right now, your Compaq (HP) computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

     

    If you search the forum for the part of the VLK reported by the mgadiag utility, YXRKT-8TG6W-2B7Q8, you will see that over 50 other posters have submitted reports with that same blocked VLK.

     

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses are Upgrade Licenses only and cannot be sued as original or base licenses on a new computer.

     

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

     

    Some more bad news:  The installation of Office 2003 Pro on the computer is Nongenuine (Office Status:  114 means Nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand that you be given the genuine software you paid for, or a refund.  In any case, please remove the nongenuine installation of Office from your computer.

     

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect it to read Compaq or HPQ.

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Luckily, the solution to your XP problem is simple.  Use the recovery solution supplied by Compaq to replace the nongenuine installation of XP Pro with the genuine original installation of XP which was on your computer when you purchased it new.  The edition of XP that came on the computer will be printed on the Certificate of Authenticity affixed to the computer's case/chassis.  Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.

    If you do not have the Recovery CD supplied by Compaq, you can order Recovery CDs for many Compaq/HP models directly from Compaq/HP.  If Recovery CDs are not available from HP, try http://www.restoredisks.com

    Sunday, February 3, 2008 1:30 AM
  • SudsyUncle,

     

    It's likely that Tapdancer's Compaq computer had a Genuine installation of XP until he took it to a local computer repair shop for repair or XP reinstallation.  Quite often the local shops use a downloaded nonGenuine copy of XP Pro to quickly repair XP while preserving the customer's installed programs and data, something that's not as easy to do with the manufacturer-supplied Recovery solution.

    Wednesday, February 13, 2008 2:52 AM

All replies

  • Tapdancer,

     

    Right now, your Compaq (HP) computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

     

    If you search the forum for the part of the VLK reported by the mgadiag utility, YXRKT-8TG6W-2B7Q8, you will see that over 50 other posters have submitted reports with that same blocked VLK.

     

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses are Upgrade Licenses only and cannot be sued as original or base licenses on a new computer.

     

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

     

    Some more bad news:  The installation of Office 2003 Pro on the computer is Nongenuine (Office Status:  114 means Nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand that you be given the genuine software you paid for, or a refund.  In any case, please remove the nongenuine installation of Office from your computer.

     

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect it to read Compaq or HPQ.

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Luckily, the solution to your XP problem is simple.  Use the recovery solution supplied by Compaq to replace the nongenuine installation of XP Pro with the genuine original installation of XP which was on your computer when you purchased it new.  The edition of XP that came on the computer will be printed on the Certificate of Authenticity affixed to the computer's case/chassis.  Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.

    If you do not have the Recovery CD supplied by Compaq, you can order Recovery CDs for many Compaq/HP models directly from Compaq/HP.  If Recovery CDs are not available from HP, try http://www.restoredisks.com

    Sunday, February 3, 2008 1:30 AM
  •  

    Dan is being way too nice, imho. Unless you purchased a 5 year old recycled computer, or have disabled Windows Updates for 5 years, there is NO WAY, that that is the key that came preinstalled on a new computer from Sears. That key was blocked in XP SP1, and has been ever since!
    Tuesday, February 12, 2008 8:06 PM
  • SudsyUncle,

     

    It's likely that Tapdancer's Compaq computer had a Genuine installation of XP until he took it to a local computer repair shop for repair or XP reinstallation.  Quite often the local shops use a downloaded nonGenuine copy of XP Pro to quickly repair XP while preserving the customer's installed programs and data, something that's not as easy to do with the manufacturer-supplied Recovery solution.

    Wednesday, February 13, 2008 2:52 AM