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Regarding of a Received Email RRS feed

  • Question

  • Dear All,

    In MS CRM 2011, some received emails are having the "Regarding" auto-populated to a Random Contact. There is no plugin or code running on creation of the email. Could it be a behavior of the CRM to auto-populate the "Regarding" based on the Content? Any help?

    Best Regards,

    Joe Mouawad.

    Monday, July 14, 2014 11:07 AM

Answers

  • Per default - Regarding is only set by either a manual entry or if the email you recieve is part of a thread that has previously been tracked with set regarding.


    Rune Daub Senior Consultant - Dynateam CRM http://www.dynateam.dk

    • Marked as answer by Joe Mouawad Tuesday, July 22, 2014 5:37 AM
    Monday, July 14, 2014 11:15 AM