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Backup to Drive D, DVD no longer works? RRS feed

  • Question

  • First year of OneCare backups to DVD burner in drive D worked correctly. After NEW improved OneCare, and adding one wireless dell desktop, configured stand alone and added to Circle after paid renewal one year, not able to backup to DVD.

    Error Message "please install a DVD burner".  Tried online tech help with remote install of correct driver. Not recognize DVD RW+- drive is ready in drive D.

     

    Purchased Cyberlink PowerBackup program, and now have reliable DVD's (Seven 4.7GB discs Full Backup first) for peace of mind.

     

    How can I convince OneCare that it use the DVD in drive D for Backups?

    Thursday, February 14, 2008 6:47 PM

Answers

  • Solution from OneCare tech. Uninstall, then download in steps provided, restart windows. Config details of desktop.

     

    Total time of 5hours to complete Restart, Tune-up and backup to three DVDs.

     

    Thank you OneCare Support for easy to follow instructions, and Success.

     

    Jim Hootsell, Satisfied OneCare Subscriber.

    Tuesday, March 4, 2008 12:27 AM

All replies

  • I'm not familiar with the PowerBackup program. Was it installed after you experienced the problem with OneCare backup?

    Have you tried disabling backup completely and then reconfiguring it?

    Does the problem occur when trying to run the backup or when trying to configure backup?

    Open OneCare

    Click Change Settings

    backup tab

    Click change settings in the lower left

    Make sure that the first screen for Centralized Backup has "No Centralized backup" selected

    Click your PC on the left.

    Uncheck the selection for "Turn on backup for this PC."

    Click Next and save the revised plan.

     

    Go back to the backup tab and click Change Settings in the lower left once again.

    Select your PC and click.

    Click Turn on backup

    Select the change location link and select the drive you want to use for backup <== The DVD RW Drive

    Modify the schedule as desired for "When"

    Select the file types as desired for "What"

    Click next and save the revised plan with the new selection.

     

    -steve
    Thursday, February 14, 2008 7:44 PM
    Moderator
  • Yes.

     

    Yes. After added swapped modem for wireless modem, added one desktop with wireless card. Then renewed OneCare subscription. Backup worked correctly on both Dell Dimension desktops, until NEW Upgraded programs installed themselves, automatically. Currently do not need HUB setup. Need each desktop seperately configured. Followed instructions first use on wireless for full backup to CD RW drive only, and it worked right on Model 4600.

     

    Dell 2400 has the refurbished NEC DVD RW+- internal drive, purchased from Dell(no install CD needed) worked right, first time. Performed incremental backups correctly, then after first year, it required full backup first time, and then incremental.  Twice during second year, backup refused to continue incremental, and had to buy more DVD -R for yet another full backup! OK.

     

    DVD RW drive was recognized only by OneCare program from first, and never recognized by Windows XP in control panel, only showed original CD R drive that was replaced with DVD drive in slot D. No updated driver for DVD was listed.

     

    Online tech support found and installed correct driver, tested FAILED, error "DVD burner not found". Hours of work. Now we can watch DVD movies, but not backup data to DVD!

     

    The OneCare new config menu showed on the wireless 4600, couple days before it upgraded on the original 2400 desktop that is hyperlink wired to the modem.

     

    Appreciate your suggestions. The only thing not tried is uninstalling both desktops, install first on wired and then install next on the wireless desktop(seperate family members own individual desktops, and daughter has laptop USB access to modem for college classes(has different brand security program on laptop). Do not need a centralized backup config. Prefer to keep each computer seperate and data backups secured, seperately.

     

    Jim Hootsell, Old School Methods

    Saturday, February 16, 2008 1:01 AM
  • Dell 2400 has the refurbished NEC DVD RW+- internal drive, purchased from Dell(no install CD needed) worked right, first time. Performed incremental backups correctly, then after first year, it required full backup first time, and then incremental.  Twice during second year, backup refused to continue incremental, and had to buy more DVD -R for yet another full backup! OK.

     

    DVD RW drive was recognized only by OneCare program from first, and never recognized by Windows XP in control panel, only showed original CD R drive that was replaced with DVD drive in slot D. No updated driver for DVD was listed.

     

    Online tech support found and installed correct driver, tested FAILED, error "DVD burner not found". Hours of work. Now we can watch DVD movies, but not backup data to DVD!

    I think the key here is the fact that the driver failed to install. I suspect that your DVD burner has failed. Since it works for playing DVDs, it isn't totally hosed, but since it was working, then stopped working, I have to wonder if the drive itself is at fault. You aren't limited to a Dell provided drive. You can pick up a DVD burner, new at retail for very cheap online and in computer stores. It may be worthwhile looking for a sale or rebate deal and pick one up.

    On the other hand, I agree that it is suspicious if the problem began immediately after the 2.0 upgrade...

    OneCare will typically want a new full backup after a reinstall, a database reset performed with the utility to resolve some update problems, or about once annually if all else goes well all year.

     

    The OneCare new config menu showed on the wireless 4600, couple days before it upgraded on the original 2400 desktop that is hyperlink wired to the modem.

    I'm not sure what you mean by this. Do you mean that the 4600 received 2.0 before the 2400?

     

    What does the 4600 do when you try to configure backup?

     

    Instead of reinstalling OneCare, try reconfiguring it as I noted above.

     

    -steve

    Saturday, February 16, 2008 2:37 AM
    Moderator
  • Yes, 4600(only wireless desktop) updated to 2.0 couple days before the desktop 2400.

     

    Configures right, for stand alone system data backups.

    4600 performed perfectly, until upgrade. Now it verifies data on incremental CD-R, and instead of ejecting disc, pauses a second and starts writing again:ERROR:"your disc may be defective, please load blank CD", then requires 2 discs to save same number of changed files that need backing up.  (why I purchased a 4GB flashdrive for 4600 data, and had to return defective Sandisk micro to Dell).

     

    Thanks for the suggestions.

    Sunday, February 17, 2008 7:50 PM
  • Followed instructions. Results:"OneCare found these backup devices connected to your PC. Select the device you want to use and then click 'Next'. Note: If you don't see backup device, connect now and list change will show new backup device.

     

    "CD/DVD writer".     WRONG. This is drive E, CD RW drive only.

     

    Opened drive D, closed it, green light on a few seconds. Not recognized by OneCare, since 2.0 installed.

     

    Is a rollback to Original OneCare available? Plan to stay with XP sps2, until bugs worked out of (newest version OS) cannot remember name.

     

    Thanks for help.

    Thursday, February 21, 2008 4:34 PM
  • You can't roll back to a previous version of OneCare. If you perform a System Restore back to before the update, it will simply go to red status and then take the update again.

     

    So, OneCare is seeing E:\ - the CD Burner only and *not* D:\ - the DVD\CD Burner...

     

    Have you contacted support on this? I think it would be worthwhile to have your logs reviewed.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Friday, February 22, 2008 1:43 AM
    Moderator
  • Thanks for the rollback warning. Backup is the only part of 2.0 that does not work right.

     

    Tried disable drive E. Then opened D, blank DVD-R, closed drive, waited for OneCare to recognize it. No change. Only showed "CD/DVD", even when opened details, driver version of NEC-DVD-RW3530 in AudioVideo sub-menu of Control Panel message "drive is operating normally", could not get OneCare to recognize drive D.

     

    Yes, I was helped online for several hours, over two week sessions, with enable remote assist by tech(Dimension 2400 warranty paid through August 2008), was not able to correct the 2.0 problem.

     

    Had to purchase a dependable backup program($40 for PowerBackup) and works perfect for DVD's in Drive D.

     

    Noticed the drivers message:"not windows certified". It is the most up to date available through Dell website, and Microsoft update site.

     

    Thanks for suggestions.

    Friday, February 22, 2008 3:28 AM
  • Solution from OneCare tech. Uninstall, then download in steps provided, restart windows. Config details of desktop.

     

    Total time of 5hours to complete Restart, Tune-up and backup to three DVDs.

     

    Thank you OneCare Support for easy to follow instructions, and Success.

     

    Jim Hootsell, Satisfied OneCare Subscriber.

    Tuesday, March 4, 2008 12:27 AM
  • I'm very pleased to read that support helped you out. :-)

    -steve

    Monday, March 10, 2008 12:47 AM
    Moderator