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Renewing RRS feed

  • Question

  •   I have already renewed my subscription but it is not updated on line. It keeps telling me I need to renew. How do I get this fixed ?  My computer keeps saying at risk .
    Wednesday, June 3, 2009 5:33 AM

Answers

  •  

    Renewal takes effect on the date that your current subscription expires. It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, June 3, 2009 2:10 PM
    Moderator

All replies

  • HI!

    Kindly verify what is the Live ID associated with the installed Windows Live One Care on your computer :  Open Windows Live One Care -- Help -- About Windows Lvie One Care.  Check for the Subscription ID.  Make sure that the Subscription ID is the same as your Live ID that is associated with your subscription.  If it's the same, you can check the status of your subscription at billing.microsoft.com.  Sign in with your Live Id and Password, under MY SERVICES you will see what is the status of your subscription.  It could be ENABLED/DISABLED/SUSPENDED/CANCELLED.  Click on the status for you to know what are the details for that status. If Subscription ID is not the same as your Live ID, it only means that since it is not the same, the onecare that you have on your computer is not taking your subscription.  Uninstall then reinstall Windows Live One Care, then sign in with the correct Live ID.

    Hope these steps helps you too.

    ------
    bayabasgirl29
    Wednesday, June 3, 2009 1:29 PM
  •  

    Renewal takes effect on the date that your current subscription expires. It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, June 3, 2009 2:10 PM
    Moderator