Hotfix not available for Windows Server 2003 / WHS - KB297694 - New drive or mapped network drive not available in Windows Explorer RRS feed

  • General discussion

  • During our several installations of Windows XP Pro x64 SP2, we identified a bug:
    This bug also exist in Windows Server 2003 SP2 (both x86 and x64) and Windows Home Server (which is based on server 2003).
    it was previously present in Windows XP Pro (x86), but microsoft introduced a fix in KB297694, which was later included in XP SP3.
    the issue is detailed here: http://support.microsoft.com/kb/297694/
    unfortunately, the article only offers hotfix for XP x86, Microsoft did not yet made available a fix for XP x64 (or Windows Server 2003)
    The issue is simple enough to reproduce:
    1. Install a fresh copy of XP x64 / Server 2003 (or disconnect all USB flash drives and enter "automount scrub" to diskpart's command prompt to delete previous mount points)
    now, let's say C:\ is a single hard drive partition, and D:\ is the CD-ROM:
    2. map a network drive to E:\
    3. Connect a mass-storage device
    4. Windows will assign the drive letter E to the mass-storage device and it won't be accessible because there is a network drive already mapped to E
    Please do not suggest workarounds,
    Our organization has already deployed many installations of XP SP3,
    and we expect XP x64 to behave as XP SP3 with regard to drive letter assignment,
    it's not feasible for us to educate all of our employees to remap USB flash drive letter assignment after insertion,
    it's also not feasible to remap the network drive on all existing installations, and modify programs, batch files, settings, and recent files to refer to the new assignment for all of our users.
    Please help me contact the Windows Server 2003 team, I'm trying really hard to get this escalated beyond the first line of support.

    Thanks in advance,
    Tal Aloni,
    Thursday, March 17, 2011 4:56 PM

All replies

  • Hi, this windows home server forums, not server 2003. AFAIK for server 2003 the only thing you can do is contact Microsoft Customer Support, however consider the fact Server 2003 is already pretty old; Microsoft mainstream support for Windows Server 2003 has ended July 13, 2010. After this date Windows Server 2003 enters into the Microsoft’s extended support phase. The extended support phase includes paid incident support and no cost security updates, however, non-security related hotfix support is only available with the purchase of a separate Extended Hotfix Support Agreement
    Henk Panneman - http://www.homeserverweb.nl
    Friday, March 18, 2011 4:23 PM