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    My newly activated One Care program is NOT linked to my computer, which reports that I still need to pay the sub., although I have the email which says that the sub. is received and I have been through the activation process successfully.  If I go through the activation process again it merely reports that it is already activated, and the screen "Type a name for your computer" does not appear.  How do I link my paid-for program with my computer ?
    Monday, October 13, 2008 12:09 PM

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    Open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID used to purchase One Care. Your subscription status will be recognized and One Care will activate.

     

    Monday, October 13, 2008 2:18 PM
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    Open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID used to purchase One Care. Your subscription status will be recognized and One Care will activate.

     

    Monday, October 13, 2008 2:18 PM
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    Did you purchase by clicking Subscribe in OneCare or did you purchase by signing in at the OneCare web site? If the latter, click subscribe in OneCare and sign in with the *same* LiveID you used to purchase the subscription.

     

    When you activate OneCare from within OneCare to start your subscription, it first requires you to sign in with a LiveID and then provides the opportunity to enter a retail key or purchase online. Once you've completed the entry and submission of the key and payment information, your subscription is created and the subscription credentials are downloaded back to your copy of OneCare. These credentials are refreshed periodically, too. If something is blocking the receipt of the credentials, activation is not complete and your PC will remain in trial mode. Make sure that there are no other security programs running, including Parental Controls, which should be disabled at activation. Other security programs - firewalls, real time spyware protection and anti-virus need to be completely removed in order to use OneCare.

     

    If your subscription to OneCare shows as still trial mode after purchase and activation in OneCare

    • Verify that you have a clear Internet connection - no other security programs running.
    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About...

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, October 13, 2008 3:48 PM
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    I have purchased a subscription for Live OneCare and received my email stating that.  I go through the procedure to activate but I am told I need to get a subscription.  Everything has been done on the one computer.  I am going round in circles and getting nowhere. I had a trial version which I uninstalled.  When reinstalled I am told that my trial has expired and that I need a subscription.  I already have one!!

     

    Tuesday, October 14, 2008 10:26 PM
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     Tom at Park Denholm wrote:
    I have purchased a subscription for Live OneCare and received my email stating that.  I go through the procedure to activate but I am told I need to get a subscription.  Everything has been done on the one computer.  I am going round in circles and getting nowhere. I had a trial version which I uninstalled.  When reinstalled I am told that my trial has expired and that I need a subscription.  I already have one!!

     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

    Wednesday, October 15, 2008 1:46 PM
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