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problems installin my genuine copy of windows xp professional RRS feed

  • Question

  • yes i got this package in the mail and i am tryin to switch my xp to genuine and it wont let me switch it and i visited the other site and entered the cd code and it says it wasnt the valid code. could somebody help me please?

    Sunday, February 3, 2008 12:46 AM

Answers

All replies

  • Keith_Mccormack,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, February 3, 2008 2:23 AM
  • I'm trying to do the same thing.  I need to replace the hard disk and I don't have any cd's for the two similar systems I have.

    I trying to do a clean install.  I have CoA on both machines.  Black letters with HPQ.  Product key without "OEM" in the middle.  Compaq machines just after HP purchase I guess.  Can I use "any" old OEM CD with sp2?  Does it have to be specific to Compaq and/or HP, or is a generic one ok.

    I don't have WGA on this one machine since the other has it and I use it to upgrade and browse.  This machine just runs CAD and I don't want any extra processes or services (no auto update, no antivirus, no nothing...).

    Thanks,

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 55274-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {A13A6580-AE3E-47FF-9893-A15128FDF18A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Opera 9\Opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A13A6580-AE3E-47FF-9893-A15128FDF18A}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>55274-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-3962937336-2647865256-3376078148</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Evo D510 SFF</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>686O2 v2.20</Version><SMBIOSVersion major="2" minor="3"/><Date>20021230000000.000000+000</Date><SLPBIOS>Compaq,Compaq</SLPBIOS></BIOS><HWID>D81B3A4F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Compaq Computer Corporation</name><model>Evo D510 SFF</model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>



    Sunday, February 3, 2008 8:20 PM
  • HP and Compaq Desktop PCs -  Obtaining a Recovery CD or DVD set

    http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=uk&dlc=en&docname=bph07143

    Sunday, February 3, 2008 8:31 PM
    Moderator



  • Thanks but doesn't work (see below from HP site and phone call to verify):


    This is a business only computer.  It had only XP Pro and no media center extra ***.
    So the question again,  is, what kind of CD can I use.  Through my company I have 
    access to corporate CD's in the IT support department.  

    1.  Is there just a generic CD?  What do I look for?
    2.  Can I use that, or do I have to get special disk (since I don't have a machine with  "OEM" in the key.?
    3.  I have the all the drivers from the Compaq site before it went away.
    4.  The machine was loaded with a generic key that doesn't match the CoA on the box.
    5.  The number is close, so I suppose that was the number they used to image the machines originally, or...
    6.  Our IT department may have reimaged machines when they arrived.  Noody remembers.
    7.  HP only has the media center set.

     

    +++++++++++++++++++++++++++++++++++++++++++++++
    Step 2: Order recovery CDs on the Web
    If you are not able to create a set of recovery discs, you may be able to order a set of replacement discs from HP. HP maintains a stock of replacement recovery discs for several years after the product has been released. However, because of licensing restrictions, HP is only able to provide these recovery discs for a limited time. If your computer is several years past its warranty period, HP may not be able to supply replacement discs for your computer. If this is the case, you can install a new operating system that meets the minimum system requirements of your computer, or, alternatively, upgrade your computer hardware.
    To find out if HP has recovery discs that you can order and to order them from HP, use the following steps: NOTE: The steps in this section apply to United States and Canada . For Europe, Middle East, and Africa please refer to the HP support document Europe, Middle East, and Africa - Statement on the Availability of the Recovery Software on CD . For other countries/regions, contact your local HP support center for information about obtaining recovery CDs.

    Go to the Software & Driver Downloads page .
    Enter the product number or model name for your computer into the field provided.
    Figure 1: Product name/number field

    Click the operating system link (the version of Windows that came with your computer).
    Figure 2: Example of operating system link

    Find the Recovery Disc ordering section and click the link to start the ordering process. NOTE: Before trying to order, make sure that you have read the important "Read this..." information listed in this Recover Disc ordering section.
    NOTE: If the link to order a recovery disc set is not available , there may not be any more sets available for purchase. HP cannot create recovery discs that contain a version of Windows that has been obsoleted by Microsoft, such as Windows 95, 98, and Me. Some recovery disc sets may have run out of stock and may not be available to order.

    Figure 3: Recovery disc ordering links

    CD-ROM order page-                     Date
    Recovery Discs

    >Windows SP Media Center           08-2006
      Edition SP2 Recovery Disks
      (44NASYEPC4)
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++







    Monday, February 4, 2008 11:23 AM
  • Hello Jerry,

     

    If your IT dept. has licenses for Windows XP that are available then you will need to speak to them regarding reinstalling the OS on your machine.  If your machine came from HP with Windows XP Pro preinstalled then you will need to contact HP regarding recovery media.  The text you included from their website is just an example of what a customer might see if thats what their computer came with.  If you bought your copy of Windows separately then please visit this website on how to replace lost Microsoft hardware/software: http://support.microsoft.com/kb/326246.  You will only be able to use a OEM CD if you attempt to use the product key affixed to the side of your computer.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, February 4, 2008 4:19 PM
  • JerrySmith76,

     

    Try here:  http://www.restoredisks.com/request.asp

     

    Monday, February 4, 2008 4:28 PM
  • I am having the same problems,

    it says that my key is incorrect when it is the one from the box and also the one that came up on the keyfinder program,

    can you help me..

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {270ECFEA-606F-4B0A-9EF4-A3D12AEE1D2E}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{270ECFEA-606F-4B0A-9EF4-A3D12AEE1D2E}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2734817256-882701488-3412267956</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (GL892UA#ABL)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.37    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070531000000.000000+000</Date></BIOS><HWID>78323507018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Wednesday, February 6, 2008 1:35 AM
  • Hello mattyjn,

     

    It appears that your copy of Windows is genuine, the only issue I can see with your validation is that you may have a trial/beta version of Office installed which will not pass validation.  Can you please explain the issues you are having along with any error messages?

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Wednesday, February 6, 2008 4:22 PM