It sounds like you have duplicate MC ID's. You will need to contact your local Microsoft Regional Service Centre and ask them to merge your accounts
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Jeff Wharton
MSysDev (C.Sturt), MDbDsgnMgt (C.Sturt), MCT, MCSE: Data Platform & Business Intelligence
Blog: Mr. Wharty's Ramblings
Twitter: @Mr_Wharty
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