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Office 2007 trial fails to activate - system date invalid RRS feed

  • Question

  • I have Vista Ultimate running Office 2003. I would like to test Office 2007 - and have received 3 keys now. Each time I start an Office 2007 product, it fails to activate as my system date is invalid. But it is not. So I cannot use Office 2007, and I need to uninstall it to use Office 2003 properly (as office 2007 registers itself as the default program for each file type)..

     

    Diags from wga tool are

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-D7F6X-TH89B-HCRCJ
    Windows Product Key Hash: gZAQWLvjCKO/us7Hv8yEbah9Meg=
    Windows Product ID: 89580-OEM-7300506-47303
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 215ea25d-900d-4738-82ae-66ae410281d1
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041013_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>215ea25d-900d-4738-82ae-66ae410281d1</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-HCRCJ</PKey><PID>89580-OEM-7300506-47303</PID><PIDType>3</PIDType><SID>S-1-5-21-3955511971-4243402033-3103644437</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>TravelMate 8200 </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v1.3517</Version><SMBIOSVersion major="2" minor="4"/><Date>20061107000000.000000+000</Date></BIOS><HWID>43D83F07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Acer Inc.</name><model>AcerSystem</model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>56E17279AF40DF3</Val><Hash>GQQ+ur2IfiUrZQ4bwHXUlMmRtoU=</Hash><Pid>70145-761-4579235-57953</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>A39D25D3FB3225E</Val><Hash>/1y5n054+QFu3/j4S3/9u9Be3c0=</Hash><Pid>81605-303-1407225-65171</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, May 28, 2007 9:58 AM

Answers

  • I am now at a loss as to what to do about Office 2007 - escept to delete it permanently from my system and NEVER install it again.

    Office 2007 is not cheap and it is not unreasonable to expect the Trial to work. It issurely also not unreasonable to expect some sort of assistance from Microsoft - particularly as there is a sale involved. Clearly not - I guess it is time for there to be some real competition.

    I have run every Microsoft diagnostic that I can - and all pass.

     

    This is the second time that I have experienced very poor support from Microsoft - and I think that it is a time to look elsewhere for products with which to run my business.

    I am now going to uninstall Office 2007 because Outlook 2003 will not work with the newly registered Word 2007 (that does not work).

     

    This is appalling!

    Tuesday, May 29, 2007 9:44 AM
  • Wiz,

     

      Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta and trial release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

     

    Description of the Microsoft Windows registries:  http://support.microsoft.com/kb/256986/

    Please post again if you need further assistance. Thank you and hope your weekend is great.

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Tuesday, May 29, 2007 6:25 PM
  • Wiz,

     

    Beginning in 2007, daylight saving time (DST) will be extended in the United States. DST will start on March 11, 2007, which is three weeks earlier than usual, and it will end on November 4, 2007, which is one week later than usual. The following Knowledge Base Article can provide more information on the daylight saving issue you are currently experiencing:  http://support.microsoft.com/default.aspx/gp/cp_dst

     

    This results in a new DST period that is four weeks longer than in previous years. Unless certain updates are applied to your computer, the time zone settings for your computer's system clock may be incorrect during this four-week period. In particular, you must make sure that both your Windows operating system and your calendar programs are updated.  Also please check within your BIOS and ensure the date/settings are correct. 

     

     

    Also please uninstall MS Office 2003 and use the trial product key you have for Office 2007.  Microsoft doesn't recommend running two versions of MS Office @ the same time.  In turn this should allow you to try out MS Office 2007.  Please post again should you need further assistance.


    Thank you
    Stephen Holm
    OGA and WGA Forum Manager

    Tuesday, May 29, 2007 6:29 PM
  • Hello Stephen,

     

    Thanks for this reply..

     

    I did not install a beta Office 2007 product and it does not appear as though there are any issues with Vista.

     

    I have found nothing here to work with - unless I missed something.

     

     

    Wiz

    Tuesday, May 29, 2007 9:30 PM
  • Well, I have a circumvention - but at a price.

    Installed Microsoft Virtual PC 2007.

    Installed XP Pro

    Installed Office 2007.

    Bingo...

     

    So, this rules out hardware/Bios.

    It is must therefore either because of a problem with Vista or a problem with the trial running alongside Office 2003 Pro.

    If the problem is with Vista, it needs to be sorted.

    If the problem is with Office 2003, then

         a) Why is this an option offered at install time (Outlook was not allowed because only one instance is allowed).

         b) Who in the real world can afford to run an Office Trial by having to delete a usable and working version of Office merely to test a new version. This is simply not an option when it takes so long to restore 'normality' when an insurmountable problem is encountered.

     

    This has not been fully thought through and, even if the trial proves succesfull, dare I risk wasting money on a legitimate and full copy of Office if it will either because it will not install because of a (date?) problem or because it will not coexist with Office 2003.

     

    hhhmmmm. The end does not appear to justify the means...

     

    Wiz

    Tuesday, May 29, 2007 10:34 PM
  • Wiz,

     

    The problem is Office 2007 trial won't validate. In turn this will cause Office 2003 not to validate also. Please follow my previous post and uninstall the trial version of Office 2007.  Post back and let me know if this works. 

     

     

    Stephen Holm, MS

    OGA Forum Manager

    Wednesday, June 6, 2007 10:50 PM

All replies

  • I am now at a loss as to what to do about Office 2007 - escept to delete it permanently from my system and NEVER install it again.

    Office 2007 is not cheap and it is not unreasonable to expect the Trial to work. It issurely also not unreasonable to expect some sort of assistance from Microsoft - particularly as there is a sale involved. Clearly not - I guess it is time for there to be some real competition.

    I have run every Microsoft diagnostic that I can - and all pass.

     

    This is the second time that I have experienced very poor support from Microsoft - and I think that it is a time to look elsewhere for products with which to run my business.

    I am now going to uninstall Office 2007 because Outlook 2003 will not work with the newly registered Word 2007 (that does not work).

     

    This is appalling!

    Tuesday, May 29, 2007 9:44 AM
  • Wiz,

     

      Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta and trial release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

     

    Description of the Microsoft Windows registries:  http://support.microsoft.com/kb/256986/

    Please post again if you need further assistance. Thank you and hope your weekend is great.

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Tuesday, May 29, 2007 6:25 PM
  • Wiz,

     

    Beginning in 2007, daylight saving time (DST) will be extended in the United States. DST will start on March 11, 2007, which is three weeks earlier than usual, and it will end on November 4, 2007, which is one week later than usual. The following Knowledge Base Article can provide more information on the daylight saving issue you are currently experiencing:  http://support.microsoft.com/default.aspx/gp/cp_dst

     

    This results in a new DST period that is four weeks longer than in previous years. Unless certain updates are applied to your computer, the time zone settings for your computer's system clock may be incorrect during this four-week period. In particular, you must make sure that both your Windows operating system and your calendar programs are updated.  Also please check within your BIOS and ensure the date/settings are correct. 

     

     

    Also please uninstall MS Office 2003 and use the trial product key you have for Office 2007.  Microsoft doesn't recommend running two versions of MS Office @ the same time.  In turn this should allow you to try out MS Office 2007.  Please post again should you need further assistance.


    Thank you
    Stephen Holm
    OGA and WGA Forum Manager

    Tuesday, May 29, 2007 6:29 PM
  • Hello Stephen,

     

    Thanks for this reply..

     

    I did not install a beta Office 2007 product and it does not appear as though there are any issues with Vista.

     

    I have found nothing here to work with - unless I missed something.

     

     

    Wiz

    Tuesday, May 29, 2007 9:30 PM
  • Well, I have a circumvention - but at a price.

    Installed Microsoft Virtual PC 2007.

    Installed XP Pro

    Installed Office 2007.

    Bingo...

     

    So, this rules out hardware/Bios.

    It is must therefore either because of a problem with Vista or a problem with the trial running alongside Office 2003 Pro.

    If the problem is with Vista, it needs to be sorted.

    If the problem is with Office 2003, then

         a) Why is this an option offered at install time (Outlook was not allowed because only one instance is allowed).

         b) Who in the real world can afford to run an Office Trial by having to delete a usable and working version of Office merely to test a new version. This is simply not an option when it takes so long to restore 'normality' when an insurmountable problem is encountered.

     

    This has not been fully thought through and, even if the trial proves succesfull, dare I risk wasting money on a legitimate and full copy of Office if it will either because it will not install because of a (date?) problem or because it will not coexist with Office 2003.

     

    hhhmmmm. The end does not appear to justify the means...

     

    Wiz

    Tuesday, May 29, 2007 10:34 PM
  • Wiz,

     

    The problem is Office 2007 trial won't validate. In turn this will cause Office 2003 not to validate also. Please follow my previous post and uninstall the trial version of Office 2007.  Post back and let me know if this works. 

     

     

    Stephen Holm, MS

    OGA Forum Manager

    Wednesday, June 6, 2007 10:50 PM