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Please help - I've included the diagnostics RRS feed

  • Question

  • I am having issues validating my product key. This computer was purchased brand new from Best Buy (it was a gift and the box was sealed with the "Geek Squad" tape) so I know that my Vista is legitimate. Any help would be appreciated. Here is the diagnostic:

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-VRW92-3VTYM-HBTPB
    Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=
    Windows Product ID: 89572-OEM-7332166-00152
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {AFCF2A18-7624-48F1-BA66-B971182FE97D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: M:20080415165356589-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AFCF2A18-7624-48F1-BA66-B971182FE97D}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HBTPB</PKey><PID>89572-OEM-7332166-00152</PID><PIDType>2</PIDType><SID>S-1-5-21-4248870811-4211534467-2225511333</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A135</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.60</Version><SMBIOSVersion major="2" minor="4"/><Date>20070705000000.000000+000</Date></BIOS><HWID>89303507018400DA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

     

     

    I have tried to do the cmd.exe but the key still shows up as invalid. It also will not allow me to get to the screen which gives me the phone number to contact for help.

     

    I have had this computer for 5 months and have not had a problem until 3 days ago. I would appreciate your help.

     

    Thanks!

     

    P.S. - Reading the diagnostic, I can tell there is a discreptancy between the product key in the system and the sticker on the bottom of the machine. When I entered it (after the slui.exe 3) it still mentioned it was invalid. Even after verifying 4 times and numerous attempts.

    Tuesday, April 15, 2008 11:39 PM

Answers

  • Hello brooke6,

     

      The core to your particular issue centers on the line in your Diagnostic Report that reads:

     

    File Scan Data-->
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

     

    This line means that the critical system file dnsapi.dll either

     

    1) Has been tampered/modified/become corrupt to the point that it's Signature Hash no longer matches the Siganture Hash listed in Vista's

    System Catalog.

    Or

    2) The dnsapi.dll file has recently been updated but the file's Signature Hash was Not updated, in Vista's System Catalog to reflect the

    updated dnsapi.dll file's new Signature Hash.

     

      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in it's System Catalog to determine if that

    Critical System file has been tampered with.

     

      In the case of the Critical System file dnsapi.dll, on April 8th 2008, Windows Update released Update KB945553. One of the things that

    this update did was to update Critical System file dnsapi.dll. We believe that, in some rare cases, after the Update updated dnsapi.dll,

    it failed to update Vista's System Catalog with the file's new Signature Hash. When this happens Vista compares the  two Signature Hashs

    and when they don't match, Vista's anti-piracy system thinks the critical system file has been tampered with and flags Vista as Non-

    Genuine.

     

      To resolve your issue, we need to get the file's Signature Hash to match what is listed in Vista System Catalog. I can provide a couple of suggestions to do this:

     

    A) Uninstall Update KB945553: 

      1) Reboot Vista into Safe Mode
      2) Go to Control Panle 
      3) On the lft hand side of the Controle panle window, Click on "Classic View"
      4) Double-click "Programs and Features"
      5) On the left hand side, under "Tasks" click "View installed updates"
      6) Sort the updates by "Installed On" date
      7) Find the Updates installed on (or after) April 8th
      8) Find the Updated titled "Security Update for Windows Vista (KB945553)"
      9) Rigt-Click on the Update and select "Uninstall"
      10) Reboot into normal mode
      11) Vista should no longer be in Reduced Functionality mode

     

      12) You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.
      13) When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do Not turn off or reboot your computer untill Vista has completed configuring the update.

     

    Or

     

    B) Repair Windows using System Restore:

      1) Reboot Vista into Safe Mode
      2) Go to Control Panle 
      3) On the lft hand side of the Controle panle window, Click on "Classic View"
      4) Double-click "Backup and Restore Center"
      5) On the left hand side of the window, click "Repair Windows using system Restore"
      6a) If the last thing that you installed was Update KB945553, then select the "Recommended Restore"
      6b) If you have since installed other software, drivers or updates, then select "Choose Different Restore Point", Put a check in the box that says "Show restore points older then 5 days", select the restore point that corresponds to to the date you installed Update KB945553 (would be around April 8th or after).
      7) click the "Next" button.
      8) Reboot back into Normal mode
      9) Vista should no longer be in Reduced Functionality mode

     

     10) You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.
     11) When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do Not turn off or reboot your computer untill Vista has completed configuring the update.

     

     


     If, after you reinstall the update, you re-experiance the issue again, please go to the Windows Update Solution Center at

    http://support.microsoft.com/ph/6527#tab0 or create a (no cost) Windows Update support request at

    http://support.microsoft.com/oas/default.aspx?gprid=6527


    Thank you,
    Darin Smith
    WGA Forum Manager

     

    Thursday, April 17, 2008 12:22 AM