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this copy of office is not genuine message in a pre-installed machine RRS feed

  • Question

  • Hi!,

    I bought Compaq Presario V3000 from HP-India in 2007 & windows vista home basic edition with microsoft 2003 came preinstalled. I activated the product with Microsoft in 2007 using COA [windows vista home basic OEMAct HP] label product key pasted on the machine. I donot have any installation CDs for any reinstallation / repairs.

    I am able to receive updates but I get this annoying message every time I try to use Microsoft Office 2003. I have never got this machine repaired. I have never given this machine to anyone for use.

    Pls guide me to remove this message asap.

    statistic report of my machine is as follows:

    Rgds, Vipin

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-J9BV7-KHW4J-R9QX7
    Windows Product Key Hash: N7OofNYOgSi2bvCcHPH1DzP2zJk=
    Windows Product ID: 89572-OEM-7231591-60097
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {E4BBD2CA-3544-4E6F-ABCB-4E668843F980}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E4BBD2CA-3544-4E6F-ABCB-4E668843F980}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R9QX7</PKey><PID>89572-OEM-7231591-60097</PID><PIDType>8</PIDType><SID>S-1-5-21-791595804-552843928-2787996882</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario V3000 (RY294PA#ACJ)</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>F.0B</Version><SMBIOSVersion major="2" minor="4"/><Date>20060703000000.000000+000</Date></BIOS><HWID>C5313507018400EE</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57309</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: 91dbad68-4713-4f9c-b351-6e77a8361741
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00144-315-960097-02-16393-6000.0000-0942007
    Installation ID: 244226132910992450973235813626568453579456106894048451
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: R9QX7
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PgAAAAEABwABAAIAAQABAAAAAwABAAEAnJ8ga6iIsP70BlK4/CcyEEjk4hVovo4GnOjy9D72lm90yqxW9Eg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      30B2   
      FACP   HP      30B2   
      BOOT   HP      30B2   
      MCFG   HP      30B2   
      APIC   HP      30B2   
      SSDT   HP      30B2   
      SSDT   HP      30B2   

     

    Friday, January 1, 2010 7:16 AM

Answers


  • OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2


    The Office Professional 2003 version which you have is a volume license copy which is reported as non-genuine. It is a volume license copy (VLK) of office 2003 which is used for organisation. It is not for OEM (pre-installed) or for retail use. Uninstall the program and purchase a genuine product or contact your computer dealer.




    • Marked as answer by Darin Smith MS Wednesday, January 6, 2010 8:43 PM
    Saturday, January 2, 2010 8:52 AM
  • Hello Vipin D.,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Right now your HP/Compaq computer has a Volume Licensing installation of Office 2003 Professional installed, and this installation was done with a widely-pirated and now-blocked Volume Licensing Key (VLK).  Microsoft blocks VLKs when the key has been lost, stolen, compromised, or when the associated Volume Licensing Agreement is no longer in effect, or if otherwise misappropriated for software piracy reasons.

    If your use of this Volume Licensing edition of Office is in association with a larger business, educational, or governmental organization, please contact the tech support people within the organization to have them help you with correcting the Blocked VLK situation.

    If your use of this blocked Volume Licensing edition of Office is not associated with a larger business, educational, or governmental organization, and you purchased this program thinking that it is a retail license for Office Professional 2003 to be sold to individual consumers, it is likely that you are a victim of software piracy or counterfeiting.  As an individual consumer, you should never have been sold Volume Licensing (VL) materials such as these VL installation CDs, and you certainly should not have received a Blocked Product Key for Office Professional 2003.  You should have been sold Genuine retail licensed software.  Microsoft software that is preinstalled by the computer manufacturer is licensed as "OEM" software and will report as such in the "Other Data" section of the report.  The current Office installation is not an OEM license.

    If so, your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, January 6, 2010 8:43 PM
    Tuesday, January 5, 2010 4:39 PM

All replies


  • OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2


    The Office Professional 2003 version which you have is a volume license copy which is reported as non-genuine. It is a volume license copy (VLK) of office 2003 which is used for organisation. It is not for OEM (pre-installed) or for retail use. Uninstall the program and purchase a genuine product or contact your computer dealer.




    • Marked as answer by Darin Smith MS Wednesday, January 6, 2010 8:43 PM
    Saturday, January 2, 2010 8:52 AM
  • Hello Vipin D.,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Right now your HP/Compaq computer has a Volume Licensing installation of Office 2003 Professional installed, and this installation was done with a widely-pirated and now-blocked Volume Licensing Key (VLK).  Microsoft blocks VLKs when the key has been lost, stolen, compromised, or when the associated Volume Licensing Agreement is no longer in effect, or if otherwise misappropriated for software piracy reasons.

    If your use of this Volume Licensing edition of Office is in association with a larger business, educational, or governmental organization, please contact the tech support people within the organization to have them help you with correcting the Blocked VLK situation.

    If your use of this blocked Volume Licensing edition of Office is not associated with a larger business, educational, or governmental organization, and you purchased this program thinking that it is a retail license for Office Professional 2003 to be sold to individual consumers, it is likely that you are a victim of software piracy or counterfeiting.  As an individual consumer, you should never have been sold Volume Licensing (VL) materials such as these VL installation CDs, and you certainly should not have received a Blocked Product Key for Office Professional 2003.  You should have been sold Genuine retail licensed software.  Microsoft software that is preinstalled by the computer manufacturer is licensed as "OEM" software and will report as such in the "Other Data" section of the report.  The current Office installation is not an OEM license.

    If so, your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, January 6, 2010 8:43 PM
    Tuesday, January 5, 2010 4:39 PM