Dear customer,
Thank you for using Windows 7. Sorry to hear about the problem you encountered. To better assist you with your issue, please try reposting your Windows 7 install question to the Windows 7 install forum on Microsoft Answers at
http://social.answers.microsoft.com/Forums/en-US/w7install/threads?filter=answered. Please kindly note that the Microsoft Fix it Center forum is limited to questions and discussions regarding the Fix it Center tool.
It sounds like the copy of Windows 7 you have is pre-loaded onto your computer. It may be under warranty from the computer manufacturer or the reseller. They may be able to offer you support as well.
Regards
Daniel Chow
Sr. Software Development Engineer
Product Quality and Online
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