Emails come to the CRM has to be stored as Campaign Responses

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  you need to either create a plugin step or workflow on Email Create, and write code in the plugin or workflow to create campaign response based on email.

  • Marked as answer by Microsoft Dynamics CRM Tuesday, May 6, 2014 9:34 AM

  Friday, December 13, 2013 7:14 PM
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  Hi

  I am also facing the almost same situation, I am using CRM Online 2013, with outlook. I have used power mailchimp plugin to send the marketing emails and track the clicks and opens. The responses to the campaign are in outlook neither I see them as campaign responses nor I have the option to promote them as campaign responses. If anyone knows how to fix this problem, share with us. Thanks in advance!
  

  Wednesday, October 22, 2014 4:42 PM