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Error 0xC004D401 (Unauthorized change) RRS feed

  • Question

  • Hi,

    I suddenly got this error message after using my PC (bought from a retailer) for more than a year. After reading some posts on this forum, I have

    1) checked the reliability monitor but found that no program was installed in the past week except Windows updates;

    2) downloaded and ran the patch KB931573, but got the message "this update does not apply to your system".

    What can I do to resolve this problem? Please help.

    Thank you very much in advance.
    WJ

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d401
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {76340824-166C-4A4C-A8A1-12972E6FD908}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error: K:20081017135312574-M:20081017133853862-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{76340824-166C-4A4C-A8A1-12972E6FD908}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1053917544-3813557516-213291597</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>GG639AA-ABU SR5139UK</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.04   </Version><SMBIOSVersion major="2" minor="5"/><Date>20070623000000.000000+000</Date></BIOS><HWID>5D313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Friday, October 17, 2008 7:21 PM

Answers

  • For the information of people having similar problems, my issue was resolved after my anti-virus detected and removed a trojan. It might therefore be a good idea to scan your PC, before you contact Microsoft support.
    • Marked as answer by wenj Thursday, October 30, 2008 12:26 PM
    Thursday, October 30, 2008 12:25 PM

All replies

  • I have noticed that you have an OEM SLP key, and your validation status is Invalid License.

    1. On your Certificate of Authenticity (with the product name and key) does it have your manufacturer's name under the product name? Does it read Windows Vista Home Premium?

    2. Have you recently upgraded / repaired this PC? If so, has the motherboard been replaced?

        If so, you cannot use the manufacturer's SLP key, and instead, you must use the key on your COA (do not post!) . You must change it to that key by using the key update tool at http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409. Then activate by phone, and speak to a representative, telling him/her your case.
    • Proposed as answer by motherboardlove Friday, October 17, 2008 10:29 PM
    • Unproposed as answer by wenj Thursday, October 23, 2008 12:33 PM
    Friday, October 17, 2008 10:29 PM
  • Hello Wenj,

    Windows Vista is in what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, and was modified in some way. This can be caused by a malicious program (malware) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

     2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Windows Vista.

     Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and running that is trying to access parts of the OS that Windows Vista does not allow which by definition means it is incompatible with Windows Vista.

     In addition to why a Tamper occurs, it's also important to understand how Windows Vista detects the Tamper event. There is a Service that runs in Windows Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Windows Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Windows Vista detects the Tamper, you know that the program that caused the tamper, is currently running.

     Below I have provided a number of steps to help you identify the program that is causing the tamper:

     The following Knowledge Base (KB) article may help you confirm that you do not have any of the programs known to cause this type of issue.

     KB931699 - Error message when you use Windows Vista: "An unauthorized change was made to your license"

     

    http://support.microsoft.com/kb/931699/

     
    Second, in your Microsoft Genuine Diagnostic Tool (MGADT) report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

     

    (Year)       (Month)      (Day)      (Time in 24format)      (Millisecond)

    M:2008        10            17               1338                       53862-
     

    Note: I also see a "K" type Tamper Time Stamp. The “K“ stands for Kernel Mode tamper. This is a minor tamper and is most likely directly related to the Mod-Auth tamper. Once you remove the program that is causing the Mod-Auth tamper, I believe that the Kernel mode tamper will stop as well.

    (Year)       (Month)      (Day)      (Time in 24format)      (Millisecond) 

    K:2008       10               17                  1353                         12574-



    Now that you know the time of the tamper, you can now try to connect that time with a program.

     1) Login to Windows Vista and select the option which launches an Internet Browser

    2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3) When asked if you want to Open or Save this file, select Open

    4) In the left hand panel, click Reliability Monitor

    5) Then click System Stability Chart above the date 10/17.  

    6) Below the chart, in the System Stability Report section look at the report titled "Software (Un) Installs for 10/17/2008. 

    7) Look for any program that shows "Application Install" in the 'Activity' column.

    8) Since the process that detects tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Windows Vista to a Tamper State. Because of this, please repeat steps 5) through 7) for the dates 10/16/2008, 10/15/2008 and 10/14/2008. 

    This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state) till 10/17/2008, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting these issues as well since it may fall outside of the 3 day time frame described above.

    Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at the following link below:

    http://go.microsoft.com/fwlink/?linkid=52029

    Thank you for visiting the Genuine Advantage forum



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Saturday, October 18, 2008 1:17 AM
    • Unmarked as answer by wenj Thursday, October 23, 2008 12:32 PM
    • Marked as answer by Stephen Holm Thursday, October 23, 2008 10:34 PM
    • Unmarked as answer by wenj Thursday, October 30, 2008 12:26 PM
    Saturday, October 18, 2008 1:17 AM
  • Sorry, this didn't help at all, as all I could see in "Software Installs" for the whole of last week was Windows Updates, the same as mentioned in the post
    http://social.microsoft.com/Forums/en-US/genuinevista/thread/947e8a37-d3ca-4e36-81ec-569010bf4c49

    Is there any other solution?

    Thanks.
    • Edited by wenj Thursday, October 23, 2008 12:59 PM
    Thursday, October 23, 2008 11:38 AM
  • Wenj,

    At this point please create a no cost support request at the following link below:

    http://go.microsoft.com/fwlink/?linkid=52029


    Take care,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, October 23, 2008 10:32 PM
    • Unmarked as answer by wenj Thursday, October 30, 2008 12:26 PM
    Thursday, October 23, 2008 10:31 PM
  • For the information of people having similar problems, my issue was resolved after my anti-virus detected and removed a trojan. It might therefore be a good idea to scan your PC, before you contact Microsoft support.
    • Marked as answer by wenj Thursday, October 30, 2008 12:26 PM
    Thursday, October 30, 2008 12:25 PM
  • 0xc004d401 caused by Glary Utilities not compatible with Windows Vista Home Premium, system 32, in my case
    Monday, December 28, 2009 8:37 AM