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Previously validated Vista loses validation RRS feed

  • Question

  •  

    I purchased my Gateway desktop sometime last year and received Vista with it (already installed). Throughout the early setup process of Vista, I validated my version through Microsoft. Three days ago I began receving a message from Windows Updater saying my Vista may be a pirated version and I may be the victim of Software Pirating and instructed me to validat Windows again. I have not been able to validate windows a second time (since I began getting the error message). Microsoft provided a "solution"...Go into the command prompt, run as administrator, and start "net start slsvc". Then, when "software licensing service has started", close the prompt.

     

    I followed the above process until it said "software licensing service starting" then said "software licensing service could not be started". Along with this second message I received the notice "system error has occurred, system error 5 has occurred, access is denied".

     

    Obviously, I do not know what "system error 5" is nor have I figured out how to re-validate my version of windows which has, for some unknown reason, lost its validation.

     

    All assistance is appreciated.

     

    Respectfully,

     

    Sli

    Wednesday, June 18, 2008 11:13 AM

Answers

  • Hi bulletproofbrsts,

     

      The problem I see, from your Diagnostic Report is, in fact, the "Software Licensing Service has stopped" issue.

     

      Unfortunately, as i mentioned above, if Vista is erroring out when you attempt to Force Start the Service with the "Net start slsvc" command, then the issue is outside the realm of a Licensing problem and into a Technical issue with Vista, which is outside my area of knowledge.

     

      I suggest contacting Vista Support at http://support.microsoft.com

     

    Very sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

    Friday, June 20, 2008 9:01 PM

All replies

  • Hello bulletproofbrsts,

     

      Sometimes other issues (that require different solutions) can present symptoms very similar to the "software licensing service has stopped" issue.  to confirm exactly what you Vista's issue truely is, would you download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3502128&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

    Please Note: if the issue is, in fact, the "software licensing service has stopped" issue and the "net start slsvc" command (which is the command to Force Start that Service) is returing an error, then for some reason, Vista is not processing the command correctly and the issue is larger then just a Software Licensing problem. In which case, I will have to suggest contacting Vista core support at http://support.microsoft.com
     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, June 18, 2008 9:33 PM
  • Mr. Smith,

     I have followed your instructions as previously posted and the following is a copy of the results of the scan:

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {9FE1D2C9-0E49-4046-BAB7-90C16BF9E101}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9FE1D2C9-0E49-4046-BAB7-90C16BF9E101}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2788657098-426465791-2703575374</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GT5464</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CR94510J.15A.1014.2007.0426.1813</Version><SMBIOSVersion major="2" minor="4"/><Date>20070426000000.000000+000</Date></BIOS><HWID>52303507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>959D5D8B6FADF1C</Val><Hash>3hoQtbHJPW2zjimcLkv5eZ8vwt0=</Hash><Pid>81602-910-0402125-68885</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Thank you for your timely response in this matter.

     

    Sli

     

    Friday, June 20, 2008 4:07 AM
  • I also just remembered, after receiving another error message which states, "Windows Media Center Store Update Manager stopped working and was closed...a problem caud the application to stop working correctly. Windows will notify you if a solution is available". This new message reminded me that I recieved a similar message a few months ago stating the Game Console has stopped working...blah blah blah. I still receive the game console message if I try to open certian games that previously worked and now I am receiving the validation and this new error.

     

     

    Friday, June 20, 2008 2:32 PM
  • Hi bulletproofbrsts,

     

      The problem I see, from your Diagnostic Report is, in fact, the "Software Licensing Service has stopped" issue.

     

      Unfortunately, as i mentioned above, if Vista is erroring out when you attempt to Force Start the Service with the "Net start slsvc" command, then the issue is outside the realm of a Licensing problem and into a Technical issue with Vista, which is outside my area of knowledge.

     

      I suggest contacting Vista Support at http://support.microsoft.com

     

    Very sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

    Friday, June 20, 2008 9:01 PM