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Question with XP licence RRS feed

  • Question

  • Can anyone help?

    I bought a new HP PC a couple of years ago through a work scheme. A few months ago the mother board went and I have had to buy a new one. This means that I had to re-install XP. The problem is that I didn't have a disk with the PC (is it called OEM?) as it was pre-installed. It was XP Home. I do have an XP Professional disk for my other PC, but obviously don't want to use that licence as it's already being used. I have tried to install my professional one but enter the licence (it's on a sticker on my HP box) from the HP PC. It didn't like it.

    Is there any way around this? I have already had to fork out a lot of money to get the PC rebuilt - do I have to but another XP disk? Surely other people must have the same issue?

    Thanks

    Wednesday, December 17, 2008 6:53 PM

Answers

  • Hello Nige_S4,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Antron-

    • Marked as answer by Antron Wednesday, December 17, 2008 8:57 PM
    Wednesday, December 17, 2008 8:52 PM

All replies

  • Hello Nige_S4,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Antron-

    • Marked as answer by Antron Wednesday, December 17, 2008 8:57 PM
    Wednesday, December 17, 2008 8:52 PM
  • Nige_S4,

    If the motherboard that was installed to replace the original defective is an identical replacement supplied by HP, then the HP-supplied recovery solution that came with the computer would have dropped in with no need to reinstall XP.

    The fact that you had to reinstall XP is indicative of the motherboard not being an approved HP genuine replacement motherboard.  Using a non-original motherboard makes it very difficult to re-use your exsisting license for Windows XP.

    In such case an option is to get a Genuine Microsoft hologrammed XP CDROM that came with a systembuilder/OEM license and use it to do your reinstallation of XP using the Product Key on the Certificate of Authenticity affixed to your computer.  After installation you will have to do the telephonic Activation process.

    If you cannot get the mentioned CD above, you will have to purchase a new license for XP (or Vista, if the computer is Vista capable).
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, December 23, 2008 5:29 PM