When opening an existing service we get the following message: MS CRM 4.0 error: the requested record was not found or you do not have sufficient permissions to view it.
I have searched everywhere only to find that it might be related to Update Rollup 3 if you are using Bulgarian settings? Which we are not, we are using English.
We have tested this with new service activities and as system administrator with all rights. It happens no matter what when a service activity is opened.
We have tested this with new service activities and as system administrator with all rights. It happens no matter what when a service activity is opened.
I turned on Tracing and the relevant information I can find is here:
"
Error Number: 0x80040217
Error Message: Pointer record exists but referenced record of type 9 not found: a6076ed2-3dd0-dd11-bc72-0003ffe36666
Error Details: Pointer record exists but referenced record of type 9 not found: a6076ed2-3dd0-dd11-bc72-0003ffe36666
Stack Trace Info: [CrmObjectNotFoundException: Pointer record exists but referenced record of type 9 not found: a6076ed2-3dd0-dd11-bc72-0003ffe36666] at Microsoft.Crm.Scheduling.Storage.Provider.CrmPointerRecord.PostLoad(SchedulingContext context) at Microsoft.Crm.Scheduling.Storage.RecordContainer.RetrieveAllRecords(IList target, SchedulingContext context) at Microsoft.Crm.Scheduling.Storage.ContainerLevelCachedContainer.GetAllRecords(SchedulingContext context) at Microsoft.Crm.Scheduling.Storage.ContainerLevelCachedContainer.RetrieveRecord(Guid id, SchedulingContext context) at Microsoft.Crm.Scheduling.Engine.SchedulingObjectFactoryBase.TryGetResourceGroup(Guid id, SchedulingContext context, IResourceGroup& resourceGroup) at Microsoft.Crm.Scheduling.Engine.SchedulingObjectFactoryBase.GetResourceGroup(Guid id, SchedulingContext context) at Microsoft.Crm.Scheduling.ResourceGroupMembersCommand.Execute(ISchedulingExecutionContext context) at Microsoft.Crm.ObjectModel.ResourceService.RetrieveByGroup(Guid resourceGroupId, EntityExpression entityExpression, ExecutionContext context)
[TargetInvocationException: Exception has been thrown by the target of an invocation.] at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) at System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, Object[] values) at Microsoft.Crm.Extensibility.InternalOperationPlugin.Execute(IPluginExecutionContext context) at Microsoft.Crm.Extensibility.PluginStep.Execute(PipelineExecutionContext context) at Microsoft.Crm.Extensibility.Pipeline.Execute(PipelineExecutionContext context) at Microsoft.Crm.Extensibility.MessageProcessor.Execute(PipelineExecutionContext context) at Microsoft.Crm.Extensibility.InternalMessageDispatcher.Execute(PipelineExecutionContext context) at Microsoft.Crm.Extensibility.ExternalMessageDispatcher.Execute(String messageName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, PropertyBag fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId) at Microsoft.Crm.Sdk.RequestBase.Process(Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId) at Microsoft.Crm.Sdk.RequestBase.Process(CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId) at Microsoft.Crm.Sdk.CrmServiceInternal.Execute(RequestBase request, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId) at Microsoft.Crm.Sdk.InProcessCrmService.Execute(Object request) at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.ExecuteInternal() at Microsoft.Crm.Application.Platform.DataSource.RetrieveByGroupResource(Guid resourceGroupId, QueryExpression query) at Microsoft.Crm.Application.WebServices.ResourceSpecTree.GetGroupChildren(Entity group) at Microsoft.Crm.Application.WebServices.ResourceSpecTree.AddGroupXml(XmlTextWriter writer, Entity group, Boolean expandGroup) at Microsoft.Crm.Application.WebServices.ResourceSpecTree.AddBranchXml(XmlTextWriter writer, Guid parentResourceSpecId, Boolean expandGroup) at Microsoft.Crm.Application.WebServices.ResourceSpecTree.BuildTree(Guid resourceSpecId, Boolean expandGroup) at Microsoft.Crm.Application.WebServices.ResourceSpecTree.GetTree(Guid id)"
