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Re: Update for Windows XP (KB934238) - RRS feed

  • Question

  • I also am having the same problem and after a half hour of trying to fix the problem, including TRYING to contacting MS, I am disgusted. When you put this problem into a MS search nothing comes up, are they kidding? After searching for my Windows ID as instructed, I'm then told that I have to pay for support?? If this is a NET Framework problem why don't they post a message saying that they are working on a fix. The Troubleshooting section is so complicated and hard to navigate that I suspect that most people just live with the problem rather than waste time TRYING to search for a fix. How about a simple problem solving contact e-mail address?

    Thursday, January 10, 2008 1:37 PM

Answers

  • Quadrasteer,

     

            Since you are having similar problems as everyone in this thread did you attempt to fix your problem based on what I and other posters provided? Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

     

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

     

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

     

    Thursday, January 10, 2008 6:01 PM

All replies

  • Quadrasteer,

     

            Since you are having similar problems as everyone in this thread did you attempt to fix your problem based on what I and other posters provided? Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

     

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

     

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

     

    Thursday, January 10, 2008 6:01 PM
  • If MS dosen't get back to me with a fix I will surely do that. I think trying to navigate through the ultra time consuming support site got me a little frustrated. TNX for the reply.

    Thursday, January 10, 2008 6:30 PM
  • Free Microsoft technical support for any Windows Update issues: https://support.microsoft.com/oas/default.aspx?gprid=6527

    Thursday, January 10, 2008 6:33 PM
    Moderator