help me RRS feed

  • Question


    i need a help.


    time ago i had subscribed WGA, but now i've formatted my pc and when i try to re-install WGA with the same product key it dosen't work and i can't do anything...


    what can i do?


    please help me


    OT//sorry for the bad english but i'm italian...\\OT  

    Monday, August 27, 2007 10:06 AM


  • Lumacargo,


    How is the weather in Italy? Beautiful country :-). 


    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.


    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    Ciao and Thank you,


    Stephen Holm, MS

    Monday, August 27, 2007 9:46 PM