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Genuine Product Key but microsoft program says no. RRS feed

  • Question

  • I purchased a computer 2 months ago with an OEM version of Office Small Business installed and the hard drive crashed.  I'd have though I could download a trial version and use my product ket but the program says it's invalid?  What is the process I need to go through to get this up and running again?
    Saturday, July 26, 2008 11:59 AM

Answers


  • The trial versions of Microsoft Office will only accept a "retail" product key and not an "OEM" product key.  You'll need to get a replacement for your missing OEM Office CD, if available.

    How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
    http://support.microsoft.com/kb/326246/en-gb




    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Sunday, July 27, 2008 5:06 AM
    Moderator