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NOT VALID! RRS feed

  • Question

  • I do a Windows update and now I get this message " You may be a victim of software counterfeiting. The Windows product key installed on this computer is not genuine."  That is total BS as the sticker is RIGHT ON THE BOX.   I had the same machine here  with no reloaded software or reinstalls, so what gives?

    I'll be dipped if I go out and purchase another copy for no reason.  Why isn't there any phone numbers to call to get this corrected?

    Just a bit upset over this.
    Thursday, May 4, 2006 11:59 PM

Answers

  • Malecki:

     

    I'm sorry to tell you this, but the copy of Windows AND Office are both not genuine. Can you verify that the last 15 product key characters for Windows match your COA sticker?

    If they do not match, I suggest reinstalling Windows so that your Product Key matches your COA sticker. If they do match, there are a number of things we can do to help (filing counterfeit reports, purchasing a WGA Kit, or you can go back to the reseller of your software).

    -Phil Liu

    Sunday, May 7, 2006 7:13 AM

All replies

  • Whats the validation failure message Malecki?

     

    Friday, May 5, 2006 12:21 AM
  • I would really like to get this resolved.  Here is the diagnostic data

    WGA Diagnostic Data (1.5.0526.1):
    --------------------
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
    Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
    Windows Product ID: 55274-643-7213323-23714
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: P8GDH9D
    ID: 286637da-6731-48cd-8607-d8aa7e748d42
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.526.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 114
    Office Diagnostics:

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>286637da-6731-48cd-8607-d8aa7e748d42</UGUID><Version>1.5.0526.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PID>55274-643-7213323-23714</PID><PIDType>1</PIDType><SID>S-1-5-21-861567501-2077806209-682003330</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4600i              </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="3"/><Date>20040517000000.000000+000</Date></BIOS><HWID>2F0001010401020001010101002E727F3EE88E1638A59BE57F2EEEEFC11F8E657087202F39F4B40000000000000000</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55131</Pid></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57065</Pid></Product></Products></Office></Software></GenuineResults>  

    Saturday, May 6, 2006 7:49 PM
  • Malecki:

     

    I'm sorry to tell you this, but the copy of Windows AND Office are both not genuine. Can you verify that the last 15 product key characters for Windows match your COA sticker?

    If they do not match, I suggest reinstalling Windows so that your Product Key matches your COA sticker. If they do match, there are a number of things we can do to help (filing counterfeit reports, purchasing a WGA Kit, or you can go back to the reseller of your software).

    -Phil Liu

    Sunday, May 7, 2006 7:13 AM