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Windows Is Not Genuine RRS feed

  • Question

  • I purchased my Dell Computer with Windows Vista installed and a free upgrade path to Windows 7 Ultimate. over a year ago.  All of a sudden I get a message that Windows is not genuine.  In another thread someone suggested running the Windows Genuine Advantage Tool and post the results so here they are.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MKQKC-GKW3K-6CBY8
    Windows Product Key Hash: gYvhoUg9VBBjvW/k/zW/MYWXYmk=
    Windows Product ID: 00426-OEM-9179702-77300
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {0A9E339E-C561-4F3B-8579-D99B4250D11D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0A9E339E-C561-4F3B-8579-D99B4250D11D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6CBY8</PKey><PID>00426-OEM-9179702-77300</PID><PIDType>3</PIDType><SID>S-1-5-21-974650574-2512127044-166330829</SID><SYSTEM><Manufacturer>DELL Inc.</Manufacturer><Model>Studio XPS 435T</Model></SYSTEM><BIOS><Manufacturer>DELL INC.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="5"/><Date>20090206000000.000000+000</Date></BIOS><HWID>F0BA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>MI09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>856AD69F82ED5D2</Val><Hash>WBy3oEFFzddhvDwPEBtbA+16HfQ=</Hash><Pid>70145-745-9267013-57566</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00182-797-077300-02-1033-7600.0000-3112009
    Installation ID: 004694781062611024367606078205505795050036819716278142
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6CBY8
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/6/2010 2:17:49 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000080
    Event Time Stamp: 11:6:2010 14:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppwinob.dll


    HWID Data-->
    HWID Hash Current: OAAAAAMABAABAAEAAQACAAAAAQABAAEAln10rjaLkHZONKp/jFcIhUTiWK0Ct96ImoiOlag06oI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          MI09   
      FACP            DELL          MI09   
      HPET            DELL          MI09   
      MCFG            DELL          MI09   
      SLIC            DELL          MI09  
      OEMB            DELL          MI09   
      ASPT            DELL          PerfTune
      WDTT            DELL          OEMWDTT
      SSDT            DpgPmm        CpuPm

    Saturday, November 6, 2010 9:33 PM

Answers

  • "natgild" wrote in message news:e5fbd0c4-669d-4dce-86dc-68b865d03cbf...
    Thanks for your response. I ran the system file checker, but the same file shows as "tampered". I tried to do a system restore, but it was off so I do not have any restore points. I have copied the output from WGA diagnostic below.
     
     
     
    Nat
     
     
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MKQKC-GKW3K-6CBY8
    Windows Product Key Hash: gYvhoUg9VBBjvW/k/zW/MYWXYmk=
    Windows Product ID: 00426-OEM-9179702-77300
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001
     
     
     
     
    ------------------------------------------------------------------------------
    Nat
     
     
    In that case, I think your best option is to open a no-cost support incident with MS -
    http://support.microsoft.com/gp/contactwga
    Hopefully they'll be able to fix it without resorting to a reinstall, which one of the few other options you have left.
    Let us know how you get on.
     
    --
     
     
    ------=_NextPart_000_083A_01CB7E97.5474E6E0
    Content-Type: text/html;
    charset="utf-8"
    Content-Transfer-Encoding: quoted-printable
     
    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
    <HTML><HEAD>
    <META content="text/html; charset=utf-8" http-equiv=Content-Type>
    <META name=GENERATOR content="MSHTML 9.00.7930.16406">
    <STYLE></STYLE>
    </HEAD>
    <BODY bgColor=#ffffff>
    style="BORDER-LEFT: #000000 2px solid; PADDING-LEFT: 5px; PADDING-RIGHT: 0px; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px">

    Thanks for your response.  I ran the system file checker, but the same

    file shows as "tampered".  I tried to do a system restore, but it was off
    so I do not have any restore points. I have copied the output from WGA
    diagnostic below.

     

    Nat

     

    Diagnostic Report

    (1.9.0027.0):
    -----------------------------------------
    Windows
    Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online
    Validation Code: 0x0
    Windows Product Key:
    *****-*****-MKQKC-GKW3K-6CBY8
    Windows Product Key Hash:
    gYvhoUg9VBBjvW/k/zW/MYWXYmk=
    Windows Product ID:
    00426-OEM-9179702-77300
    Windows Product ID Type: 3
    Windows License Type:
    OEM System Builder
    Windows OS version:
    6.1.7600.2.00010100.0.0.001


    Nat

    In that case, I think your best option is to open a no-cost support
    incident with MS -
    Hopefully they'll be able to fix it without resorting to a reinstall, which
    one of the few other options you have left.
    Let us know how you get on.

    --

    </BODY></HTML>
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, November 8, 2010 10:33 PM
    Sunday, November 7, 2010 4:17 PM
    Moderator

All replies

  • "natgild" wrote in message news:2e32906e-123d-46d9-8ddd-286bfe611850...

    I purchased my Dell Computer with Windows Vista installed and a free upgrade path to Windows 7 Ultimate. over a year ago.  All of a sudden I get a message that Windows is not genuine.  In another thread someone suggested running the Windows Genuine Advantage Tool and post the results so here they are.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MKQKC-GKW3K-6CBY8
    Windows Product Key Hash: gYvhoUg9VBBjvW/k/zW/MYWXYmk=
    Windows Product ID: 00426-OEM-9179702-77300
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000080
    Event Time Stamp: 11:6:2010 14:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppwinob.dll

    Your report is showing a Tampered File - meaning that the file that is installed is not the same as the file expected by the licensing system, in some way.
    You can try fixing this in two ways:-
    1) a System Restore back to around the 3rd of November (your report shows that the error was trapped on the 6th, but it can take up to 3 days for the system to become aware of such problems)
    2) try using the System File Checker to replace the file with the correct version -
    To use the System File Checker
    Click on Start
    in the Search box, type
    CMD.EXE
    wait for the system to find what should be the only file related, and right-click on it - select Run As Administrator.
    Accept the UAC prompt if you get one, and then in the window that comes up, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    wait for the scan to finish - it'll take a while - and then reboot, twice!
     
    run the MGADiag report again, and post back with the new report.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, November 7, 2010 10:06 AM
    Moderator
  • Thanks for your response.  I ran the system file checker, but the same file shows as "tampered".  I tried to do a system restore, but it was off so I do not have any restore points. I have copied the output from WGA diagnostic below.

     

    Nat

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MKQKC-GKW3K-6CBY8
    Windows Product Key Hash: gYvhoUg9VBBjvW/k/zW/MYWXYmk=
    Windows Product ID: 00426-OEM-9179702-77300
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {0A9E339E-C561-4F3B-8579-D99B4250D11D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0A9E339E-C561-4F3B-8579-D99B4250D11D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6CBY8</PKey><PID>00426-OEM-9179702-77300</PID><PIDType>3</PIDType><SID>S-1-5-21-974650574-2512127044-166330829</SID><SYSTEM><Manufacturer>DELL Inc.</Manufacturer><Model>Studio XPS 435T</Model></SYSTEM><BIOS><Manufacturer>DELL INC.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="5"/><Date>20090206000000.000000+000</Date></BIOS><HWID>F0BA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>MI09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>856AD69F82ED5D2</Val><Hash>WBy3oEFFzddhvDwPEBtbA+16HfQ=</Hash><Pid>70145-745-9267013-57566</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00182-797-077300-02-1033-7600.0000-3112009
    Installation ID: 004694781062611024367606078205505795050036819716278142
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6CBY8
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/7/2010 8:05:26 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000080
    Event Time Stamp: 11:6:2010 13:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppwinob.dll


    HWID Data-->
    HWID Hash Current: OAAAAAMABAABAAEAAQACAAAAAQABAAEAln10rjaLkHZONKp/jFcIhUTiWK0Ct96ImoiOlag06oI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          MI09   
      FACP            DELL          MI09   
      HPET            DELL          MI09   
      MCFG            DELL          MI09   
      SLIC            DELL          MI09  
      OEMB            DELL          MI09   
      ASPT            DELL          PerfTune
      WDTT            DELL          OEMWDTT
      SSDT            DpgPmm        CpuPm


    Nat
    Sunday, November 7, 2010 4:12 PM
  • "natgild" wrote in message news:e5fbd0c4-669d-4dce-86dc-68b865d03cbf...
    Thanks for your response. I ran the system file checker, but the same file shows as "tampered". I tried to do a system restore, but it was off so I do not have any restore points. I have copied the output from WGA diagnostic below.
     
     
     
    Nat
     
     
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MKQKC-GKW3K-6CBY8
    Windows Product Key Hash: gYvhoUg9VBBjvW/k/zW/MYWXYmk=
    Windows Product ID: 00426-OEM-9179702-77300
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001
     
     
     
     
    ------------------------------------------------------------------------------
    Nat
     
     
    In that case, I think your best option is to open a no-cost support incident with MS -
    http://support.microsoft.com/gp/contactwga
    Hopefully they'll be able to fix it without resorting to a reinstall, which one of the few other options you have left.
    Let us know how you get on.
     
    --
     
     
    ------=_NextPart_000_083A_01CB7E97.5474E6E0
    Content-Type: text/html;
    charset="utf-8"
    Content-Transfer-Encoding: quoted-printable
     
    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
    <HTML><HEAD>
    <META content="text/html; charset=utf-8" http-equiv=Content-Type>
    <META name=GENERATOR content="MSHTML 9.00.7930.16406">
    <STYLE></STYLE>
    </HEAD>
    <BODY bgColor=#ffffff>
    style="BORDER-LEFT: #000000 2px solid; PADDING-LEFT: 5px; PADDING-RIGHT: 0px; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px">

    Thanks for your response.  I ran the system file checker, but the same

    file shows as "tampered".  I tried to do a system restore, but it was off
    so I do not have any restore points. I have copied the output from WGA
    diagnostic below.

     

    Nat

     

    Diagnostic Report

    (1.9.0027.0):
    -----------------------------------------
    Windows
    Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online
    Validation Code: 0x0
    Windows Product Key:
    *****-*****-MKQKC-GKW3K-6CBY8
    Windows Product Key Hash:
    gYvhoUg9VBBjvW/k/zW/MYWXYmk=
    Windows Product ID:
    00426-OEM-9179702-77300
    Windows Product ID Type: 3
    Windows License Type:
    OEM System Builder
    Windows OS version:
    6.1.7600.2.00010100.0.0.001


    Nat

    In that case, I think your best option is to open a no-cost support
    incident with MS -
    Hopefully they'll be able to fix it without resorting to a reinstall, which
    one of the few other options you have left.
    Let us know how you get on.

    --

    </BODY></HTML>
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, November 8, 2010 10:33 PM
    Sunday, November 7, 2010 4:17 PM
    Moderator
  • Thanks, I'll give that a try.  This is exactly why I try to avoid products that use an activation scheme, WGA being one of the worst.  However, I guess I am stuck with Windows for now.

    Thanks again, Nat

    Nat
    Sunday, November 7, 2010 4:51 PM
  • The link in Noel Patton's response above gets me nowhere.  I also went to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860&st=1&wfxredirect=1&sd=gn, the "Genuine Windows Software" Support page. The link on that page to "Microsoft Help and Support"   goes to "page not available message".  :(

     

    Nat


    Nat
    Sunday, November 7, 2010 5:04 PM
  • "natgild" wrote in message news:5b47aaa4-6f7f-4591-bedd-3e257dd946f3...

    The link in Noel Patton's response above gets me nowhere.  I also went to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860&st=1&wfxredirect=1&sd=gn, the "Genuine Windows Software" Support page. The link on that page to "Microsoft Help and Support"   goes to "page not available message".  :(

     

    Nat


    Nat

    Why do you say that my link gets you nowhere? I admit it seems malformed, but it got me where it needed to, as did your link above.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, November 7, 2010 9:19 PM
    Moderator
  • Noel,

    I don't know what happened before, but I can get there now.  Thanks again.

     

    Nat


    Nat
    Sunday, November 7, 2010 11:09 PM
  • Hi natgild,

    You can fix this easily if you have a Windows Vista installation disc. Run a repair installation. Your data will not be affected.

    Sunday, November 7, 2010 11:42 PM
  • "motherboardlove" wrote in message news:efebf5ed-d915-4be8-a018-00f1632d4c24...

    Hi natgild,

    You can fix this easily if you have a Windows Vista installation disc. Run a repair installation. Your data will not be affected.


    That will not work if the system has been updated with a service pack since the initial install.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, November 8, 2010 12:13 AM
    Moderator
  • It will "work" you just have to re-install all of the updates.
    Monday, November 8, 2010 12:39 AM
  • "motherboardlove" wrote in message news:1a4e53de-f23b-4009-b7ba-81c728f3e369...
    It will "work" you just have to re-install all of the updates.

    No - it won't work... you have to uninstall the Service Pack first, then do the reinstall, then apply the service pack again.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, November 8, 2010 9:03 PM
    Moderator
  • Are you sure? I've used Windows Vista RTM DVDs to repair Vista SP2 installs with no problem. All I had to do was re-install the service packs after repairing the installation.

    Monday, November 8, 2010 9:35 PM