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Can't install KB2647753 - "WGA validation tool is no longer supported." RRS feed

  • Question

  • Having Googled this a lot, I know others have had this same issue. Unfortunately, none of the suggested solutions has worked for me.

     I'm trying to install the Windows Update from here: http://www.microsoft.com/en-us/download/details.aspx?id=29152

    • The page says "Validation Required".
    • I click the CONTINUE button and go to the Genuine Windows Validation page.
    • I click the green CONTINUE button and it downloads GenuineCheck.exe (1.45MB) from download.microsoft.com.
    • I click the Run button and get the message "This version of the Windows Genuine Advantage validation tool is no longer supported. Please download the newest version and ensure that your system clock is accurate"

    So, I'm unable to download and install the update :(

    Based on suggestions from other threads:

    I downloaded and ran MGADiag.exe and here is my output:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BV78G-PKQ8R-Y3Y7Q
    Windows Product Key Hash: aAVCC465b1y0HdJUaMezi7TPQTs=
    Windows Product ID: 00371-OEM-9043982-03334
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {DE0B6617-7C7D-404E-BABC-8E2445EA1132}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\fred\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DE0B6617-7C7D-404E-BABC-8E2445EA1132}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Y3Y7Q</PKey><PID>00371-OEM-9043982-03334</PID><PIDType>3</PIDType><SID>S-1-5-21-1119895517-2859915892-3640172674</SID><SYSTEM><Manufacturer>R-Computer Inc.</Manufacturer><Model>(925) 798-4884</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>SOX5810J.86A.4405.2009.1020.1419</Version><SMBIOSVersion major="2" minor="5"/><Date>20091020000000.000000+000</Date></BIOS><HWID>2B773907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-439-803334-02-1033-7600.0000-3112009
    Installation ID: 020982598864379731560430089132982706097420906333110324
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: Y3Y7Q
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/19/2012 8:19:38 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:18:2012 16:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAAABAAAAAwABAAEACrbwuKwQRrzwE4Q01tUGngxNkiv8pZyf6Elyir5B6oI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   DX58SO 
      FACP   INTEL   DX58SO 
      HPET   INTEL   DX58SO 
      MCFG   INTEL   DX58SO 
      WDDT   INTEL   DX58SO 
      ASF!   INTEL   DX58SO 
      SSDT   INTEL   SSDT  PM
      DMAR   INTEL   DX58SO 
      WDTT   INTEL   DX58SO 
      ASPT   INTEL   PerfTune

    One strange thing I cannot explain is that the MGADiag.exe output says: "Default Browser: C:\Users\fred\AppData\Local\Google\Chrome\Application\chrome.exe". I have definitely set my default browser to IE9 in Internet Options, the "Make default" button is currently disabled, and I did try switching back to Chrome and then back to IE 9 which all seemed to work.

    Any help would be appreciated!

    Friday, October 19, 2012 11:22 PM

Answers

  • Best thing would probably be to ee what happens if you uninstall Chrome - it may somehow have 'locked' the default.One other thing worth trying is to see what your User Agent String looks like - it may be corrupted, and not passing the correct data to the server to allow it to generate the proper response.

    Go to http://www.useragentstring.com/ and copy/paste the string from the box at the top to your reply, and we'll take a look

    I can see no problems with your MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 20, 2012 9:05 AM
    Moderator

All replies

  • Best thing would probably be to ee what happens if you uninstall Chrome - it may somehow have 'locked' the default.One other thing worth trying is to see what your User Agent String looks like - it may be corrupted, and not passing the correct data to the server to allow it to generate the proper response.

    Go to http://www.useragentstring.com/ and copy/paste the string from the box at the top to your reply, and we'll take a look

    I can see no problems with your MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 20, 2012 9:05 AM
    Moderator
  • I recently had this problem when I updated my Firefox; even thou I knew my default browser was IE; the new version of Firefox set my UserAgent as Firefox; so when I’m using IE and I visit an MS site for instance it thinks I’m using Firefox since it see that as my UserAgent.

    Your default browser is listed as Chrome and your UserAgent is listed as FireFox - both must be IE.

    User Agent and Default Browser have to be the same under the Browser Data section after you run the MSDiag.exe (Search - I'm a new user and unable to post links)

    How to Change bowser UserAgent (Search - I'm a new user and unable to post links )

    List of Bowser UserAgent String (make sure you select the right one for OS and IE version) (Search - I'm a new user and unable to post links )

    If the UserAgent is listed as Firefox you must go into Firefox and change it to IE


    Wednesday, October 24, 2012 6:39 PM
  • That's not the problem at all, currently - it's simply that the Download Center servers are serving the wrong links.

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/aeb8d52c-e996-479a-8cb0-5db8ad67d875

    I am attempting to get some action from MS on this. Hopefully it will be fixed soon.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, October 25, 2012 10:25 AM
    Moderator
  • First of all I posted what worked for me.  It it was an issue of being sent to the wrong URL; every machine would have this problem and that NOT the case.  I have tested this on two different PCs; one it work the the other it did not; only difference was the UserAgent; I change the UserAgent and it works fine.

    You have only provided an band-aid or workaround; cause once the user gets the WGA pop-up again the issue will resurface.


    Thursday, October 25, 2012 12:26 PM
  • The problem here is that that you are not seeing the same issue as the other posters.

    I had the same problem for over a month - whereby I could access the proper links using IE9 in Win7 or IE8 in XP.

    The links are no lenger working without manual adjustment - with no changes to my system that I'm aware of, and with the proper User Agent String.

    The problem lies with the server at MS - I am attampting to get some action within MS on this matter, but they claim not to be able to repro it currently.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, October 25, 2012 12:46 PM
    Moderator