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Dell Latitude D510 WGA Issues RRS feed

  • Question

  • I just had to replace the system board in my Dell Latitude D510 to resolve a power issue.  Right after it came up it apparently downloaded and installed the latest WGA update and now it says that it is not a legal version when it is the original OEM install from Dell.  How do I resolve this issue?
    Friday, June 2, 2006 7:28 PM

Answers

  • OK.  Try the following:

     Go to www.microsoft.com/genuine and revalidate. Reboot your computer after this is done. Let us know us if this fixes the issue. Sometimes revalidating and rebooting correctly syncs the Windows library files. If not try this:

    Please click start, then run, then type in "wgatray.exe /b" then press enter. After that, log off and log back on. If still no resolution, then:

    Please follow this simple troubleshooting procedure:

    1. Download and install the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=56062

    2. After running the WGA Diagnostic Tool, click on the "Validation" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Friday, June 2, 2006 7:42 PM
    Moderator

All replies

  • The Dell OEM license for Windows XP is only valid with a Dell motherboard. If you replaced the Dell motherboard with a non-Dell motherboard, the Dell OEM license for Windows XP is no longer valid. To correct this problem, you'll need to purchase a conventional Windows XP license and perform a "repair install" using the new conventional Windows XP CD and the Product Key that comes with it.

    How to Perform a Repair Install of Windows XP http://www.michaelstevenstech.com/XPrepairinstall.htm

    Any furthur questions should be directed to Dell support:

    Welcome to Dell Support! http://support.dell.com/support/index.aspx?c=us&cs=19&l=en&s=dhs  

    Friday, June 2, 2006 7:35 PM
    Moderator
  • Carey,

    The laptop was still under warranty and Dell sent a tech out who replaced it.

     

    Friday, June 2, 2006 7:38 PM
  • OK.  Try the following:

     Go to www.microsoft.com/genuine and revalidate. Reboot your computer after this is done. Let us know us if this fixes the issue. Sometimes revalidating and rebooting correctly syncs the Windows library files. If not try this:

    Please click start, then run, then type in "wgatray.exe /b" then press enter. After that, log off and log back on. If still no resolution, then:

    Please follow this simple troubleshooting procedure:

    1. Download and install the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=56062

    2. After running the WGA Diagnostic Tool, click on the "Validation" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Friday, June 2, 2006 7:42 PM
    Moderator