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Cannot install the Connector updates - take II RRS feed

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  • Hi

    Another take on the "Cannot install the Connector updates" saga. Any hint on how to troubleshoot the newly identified problem would be appreciated.

     

    Eventually I found the log files. In my case they are in C:\Users\All Users\Microsoft\Windows Server. The latest one seemed to be ConnectorUpdate-121812.log

    These lines triggered my interest:

    [12/18/2012 09:50:29  aa8] [CheckVersion] Source: connect/default.aspx?get=VersionInfo.xml&LanguageId=1033&64bit=1

    [12/18/2012 09:50:29  aa8] [CheckVersion] Target: C:\ProgramData\Microsoft\Windows Server\Data\Update\VersionInfo_37.xml

    [12/18/2012 09:50:30 1b3c] Download: result: Async_Succeeded

    [12/18/2012 09:50:30  aa8] [StartPackageDownload] Source: connect/default.aspx?get=ClientCore.cab&LanguageId=1033&64bit=1

    [12/18/2012 09:50:30  aa8] [StartPackageDownload] Target: C:\ProgramData\Microsoft\Windows Server\Data\Update\ClientCore_39.cab

    [12/18/2012 09:50:47 270c] Download: result: Async_Succeeded

    So I copied the update files using the below commands (obelix is the name of my home server):

    http://obelix:65510/connect/default.aspx?get=PreInstall.exe&LanguageId=1033&64bit=0

    http://obelix:65510/connect/default.aspx?get=ClientCore.cab&LanguageId=1033&64bit=1

    In one case I got a XML file and saved it locally. In the second one got prompted to download and so I did. To extract the file I opened the file in Explorer and could extract from there.

    The actual install command can be found in the above log file. I modified the install command - changed path statements and removed the /quiet switch and ran this.

    msiexec /norestart /l* "C:\temp\@Connect\ConnectorUpdateMSIExec.log" /update "C:\Temp\@Connect\KB2757014-amd64.msp"

    Resulting main complaint: there are other Homeserver components running. Taskman helped to shut those down. Then install seemed to run, but failed with this error message.

    Windows Home Server 2011 Connector
    Service Windows Server Media Center TV Archive Transfer Service (arYfrSvc_CLR4) could not be installed. Verify that you have sufficient privileges to install system services.
    Cancel Retry Ignore

    Similarly the log file shows

    Error 1923. Service 'Windows Server Media Center TV Archive Transfer Service' (arXfrSvc_CLR4) could not be installed.  Verify that you have sufficient privileges to install system services.

    MSI (s) (8C:9C) [21:43:30:340]: Product: Windows Home Server 2011 Connector -- Error 1923. Service 'Windows Server Media Center TV Archive Transfer Service' (arXfrSvc_CLR4) could not be installed.  Verify that you have sufficient privileges to install system services.

    PS: did I mention that I do not use and not care for TV services - guess unimportant.


    -- Thx & Best Regards Hubert Daubmeier

    Tuesday, December 18, 2012 9:07 PM

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