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Office XP Validation failure RRS feed

  • Question

  • I have Office XP installed on W2000 from new and I still have the disks. They have never been out of my sight, and the validation tool has previously run successfully. Suddenly, when trying to update Office it accuses me of having a counterfeit copy. All the text published with this doesn't even consider the possibility that it may be wrong

     

    Microsoft sort this out

    Monday, May 7, 2007 11:22 AM

Answers

  • ......and before anyone asks all the products have been activated
    Monday, May 7, 2007 11:37 AM
  • Geoff,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  Open My Computer located on your desktop
    1. Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.
    2. Right click the data.dat file, then click “Delete”.
    3. This data.dat file is for Office (not OGA)
    4. Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5. If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng
    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

    Did this work?  I look forward to the outcome at your earliest opportunity.


    Thank you
    Stephen Holm
    OGA Forum Manager

    Monday, May 7, 2007 6:54 PM
  • Geoff,

     

    Windows 2000 should automatically pass validation since it is not a WGA Supported OS.

    Can you provide us with some more details so we can better determine what is occurring?

    Where are you getting this failure message? ie.... Windows Update, MS Download Center, Genuine Advantage site

    Are the downloads you are attempting marked as Genuine only downloads as depicted by the Genuine Star icon beside them?

    Are you receiving any type of WGA prompts at logon or from the desktop after the computer has been started?

    Please be more explicit about what you are doing and what sites you are going to as well as the error message and error code (0x00000000) you are receiving.

    Could you also please provide us with the following information from the diag tool? You can use the "copy to clipboard" button to copy and paste into the post.

    http://go.microsoft.com/fwlink/?linkid=52012

     

    We look forward to your reply...

     

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

     

     

    Monday, May 7, 2007 7:37 PM
  • That sorted it - although I had to activate Publisher separately from the rest of Office

     

    Thanks

    Tuesday, May 8, 2007 4:53 PM
  • I believe there is a real bug here. I have been using Office Pro XP for several years (obviously activated and legitimate) and this morning I upgraded to Office 2003. Everything seemed to go fine. I was able to activate Office 2003. The problem is that now, OGA thinks that the FrontPage 2002 is not validated.

     

    The trouble is that FrontPage 2002 tells me that it is validated and it runs fine. I have tried all the previous suggested steps (and more - uninstalling and re-installing FrontPage). OGA still tells me that FrontPage 2002 is not validated and that Office 2003 is validated, but they both are!!!!!

     

    A very aggravating bug. I appreciate that Microsoft wants to stop pirating of their product, but when the system of piracy prevention causes legitimate customers hours (and maybe days) of frustration, there is a problem with how they are treating customers.

    This computer has failed validation. Expand for details.

    Microsoft Office Professional Edition 2003

    The product(s) listed above completed validation. However, as a result of the failed or incomplete validation(s) listed below, this computer is not eligible for the benefits of genuine Office. Remove the application(s) that failed or could not complete validation and run the validation tool again.

    Microsoft Office OneNote 2003

    The product(s) listed above completed validation. However, as a result of the failed or incomplete validation(s) listed below, this computer is not eligible for the benefits of genuine Office. Remove the application(s) that failed or could not complete validation and run the validation tool again.

    Microsoft FrontPage 2002:
    Validation Incomplete: Office Must Be Activated

    The validation process could not be completed because your copy of Microsoft Office has not been activated.

    Activate Office now
    • Start any Office application. The activation wizard will walk you through the steps required to activate Office.
    • For additional instructions, or if you have problems activating Office and Office applications, visit knowledge base article # 828958. To learn more about benefits of product activation, visit the How to Tell site.
    I was unable to activate Office

    If you are unable to activate Office by following the steps above or using the methods in the knowledge base article, the copy of Office on your computer may be counterfeit or may have been installed incorrectly.

    What could prevent activation?
    • If your computer is new, the copy of Office installed on your computer may be counterfeit or may have been incorrectly installed.
    • If Office was installed or upgraded on an existing computer:
      • The copy of Office you installed on your computer may be counterfeit.
      • A third party, such as a repair shop, may have installed Office incorrectly or used a counterfeit copy.
    [0x80180101]
    Wednesday, May 9, 2007 3:55 AM
  • Hello,

     

    We really need the full MGA Diag results posted in a separate thread. Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information. Please review knowledge base article (KB) How to troubleshoot problems that you may experience when you try to activate a 2007 Office product @:  http://support.microsoft.com/kb/919895, and http://support.microsoft.com/kb/903275/en-us for Office Suites 2003 and below.  The links will provide resolutions supporting Office Suites. However if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

     

    There are two methods for activating Office; telephone and the Internet which is the easier of the two methods. To activate the product by using the Internet, follow these steps:


    For Microsoft Office 2007, follow these steps:

     

    1)      Start any office program.

    2)      In the Office Activation Wizard, click the “Activate by using Internet” option, and then click “Next”.

    3)      Click “Submit” to send your information to the Microsoft licensing servers.

     

    NOTE:  When your information is validated, the “Activation Complete” page appears.  Then, you can use the Office programs.  You will not have to activate Office in the future.

    4)      Click “Finish”

     

    Please follow the below guidance for telephone activation for your version of Office:

    1)      Start any Office program.

    2)      In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next

    3)      Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.

    4)      In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

    5)      Click “Next”.

    6)      On the “Activation Complete” page, click “Finish”.

    Please reference the following site for activation and registration centers for Microsoft products:   http://support.microsoft.com/kb/326851 .  The KB article will provide numbers to call for activating Microsoft products.  Should you need further guidance please post your question/s to the Windows XP General newsgroup forum located here: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=activation&dg=microsoft.public.windowsxp.general&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us . 

     

     

     

    Thankyou,

     

    Stephen Holm, MS

    Tuesday, January 8, 2008 8:44 PM

All replies

  • ......and before anyone asks all the products have been activated
    Monday, May 7, 2007 11:37 AM
  • Geoff,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  Open My Computer located on your desktop
    1. Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.
    2. Right click the data.dat file, then click “Delete”.
    3. This data.dat file is for Office (not OGA)
    4. Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5. If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng
    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

    Did this work?  I look forward to the outcome at your earliest opportunity.


    Thank you
    Stephen Holm
    OGA Forum Manager

    Monday, May 7, 2007 6:54 PM
  • Geoff,

     

    Windows 2000 should automatically pass validation since it is not a WGA Supported OS.

    Can you provide us with some more details so we can better determine what is occurring?

    Where are you getting this failure message? ie.... Windows Update, MS Download Center, Genuine Advantage site

    Are the downloads you are attempting marked as Genuine only downloads as depicted by the Genuine Star icon beside them?

    Are you receiving any type of WGA prompts at logon or from the desktop after the computer has been started?

    Please be more explicit about what you are doing and what sites you are going to as well as the error message and error code (0x00000000) you are receiving.

    Could you also please provide us with the following information from the diag tool? You can use the "copy to clipboard" button to copy and paste into the post.

    http://go.microsoft.com/fwlink/?linkid=52012

     

    We look forward to your reply...

     

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

     

     

    Monday, May 7, 2007 7:37 PM
  • That sorted it - although I had to activate Publisher separately from the rest of Office

     

    Thanks

    Tuesday, May 8, 2007 4:53 PM
  • I believe there is a real bug here. I have been using Office Pro XP for several years (obviously activated and legitimate) and this morning I upgraded to Office 2003. Everything seemed to go fine. I was able to activate Office 2003. The problem is that now, OGA thinks that the FrontPage 2002 is not validated.

     

    The trouble is that FrontPage 2002 tells me that it is validated and it runs fine. I have tried all the previous suggested steps (and more - uninstalling and re-installing FrontPage). OGA still tells me that FrontPage 2002 is not validated and that Office 2003 is validated, but they both are!!!!!

     

    A very aggravating bug. I appreciate that Microsoft wants to stop pirating of their product, but when the system of piracy prevention causes legitimate customers hours (and maybe days) of frustration, there is a problem with how they are treating customers.

    This computer has failed validation. Expand for details.

    Microsoft Office Professional Edition 2003

    The product(s) listed above completed validation. However, as a result of the failed or incomplete validation(s) listed below, this computer is not eligible for the benefits of genuine Office. Remove the application(s) that failed or could not complete validation and run the validation tool again.

    Microsoft Office OneNote 2003

    The product(s) listed above completed validation. However, as a result of the failed or incomplete validation(s) listed below, this computer is not eligible for the benefits of genuine Office. Remove the application(s) that failed or could not complete validation and run the validation tool again.

    Microsoft FrontPage 2002:
    Validation Incomplete: Office Must Be Activated

    The validation process could not be completed because your copy of Microsoft Office has not been activated.

    Activate Office now
    • Start any Office application. The activation wizard will walk you through the steps required to activate Office.
    • For additional instructions, or if you have problems activating Office and Office applications, visit knowledge base article # 828958. To learn more about benefits of product activation, visit the How to Tell site.
    I was unable to activate Office

    If you are unable to activate Office by following the steps above or using the methods in the knowledge base article, the copy of Office on your computer may be counterfeit or may have been installed incorrectly.

    What could prevent activation?
    • If your computer is new, the copy of Office installed on your computer may be counterfeit or may have been incorrectly installed.
    • If Office was installed or upgraded on an existing computer:
      • The copy of Office you installed on your computer may be counterfeit.
      • A third party, such as a repair shop, may have installed Office incorrectly or used a counterfeit copy.
    [0x80180101]
    Wednesday, May 9, 2007 3:55 AM
  • I have the simular issue with my Windows XP workstation!

    This workstation have a genuine Office 2003 installed.  Recently I tried to installed a genuine Frontpage 2003 which was left unused for some time now.  Now I'm getting message from Office Update saying that my Frontpage does not pass the validation.  Office 2003, on the other hand, passes the validation.

    Any help please?

    -b06
    Monday, November 26, 2007 7:58 PM
  • Please visit http://www.microsoft.com/genuine/office/WhyValidate.aspx and click on Validate Now.  Post back with the results.

     

    Monday, November 26, 2007 8:26 PM
  • Hello,

     

    We really need the full MGA Diag results posted in a separate thread. Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information. Please review knowledge base article (KB) How to troubleshoot problems that you may experience when you try to activate a 2007 Office product @:  http://support.microsoft.com/kb/919895, and http://support.microsoft.com/kb/903275/en-us for Office Suites 2003 and below.  The links will provide resolutions supporting Office Suites. However if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

     

    There are two methods for activating Office; telephone and the Internet which is the easier of the two methods. To activate the product by using the Internet, follow these steps:


    For Microsoft Office 2007, follow these steps:

     

    1)      Start any office program.

    2)      In the Office Activation Wizard, click the “Activate by using Internet” option, and then click “Next”.

    3)      Click “Submit” to send your information to the Microsoft licensing servers.

     

    NOTE:  When your information is validated, the “Activation Complete” page appears.  Then, you can use the Office programs.  You will not have to activate Office in the future.

    4)      Click “Finish”

     

    Please follow the below guidance for telephone activation for your version of Office:

    1)      Start any Office program.

    2)      In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next

    3)      Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.

    4)      In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

    5)      Click “Next”.

    6)      On the “Activation Complete” page, click “Finish”.

    Please reference the following site for activation and registration centers for Microsoft products:   http://support.microsoft.com/kb/326851 .  The KB article will provide numbers to call for activating Microsoft products.  Should you need further guidance please post your question/s to the Windows XP General newsgroup forum located here: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=activation&dg=microsoft.public.windowsxp.general&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us . 

     

     

     

    Thankyou,

     

    Stephen Holm, MS

    Tuesday, January 8, 2008 8:44 PM
  •  

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Stephen Holm, MS

    Tuesday, January 8, 2008 8:45 PM