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Why is there such poor support from MS for these forums? RRS feed

  • General discussion

  • Server Error in '/Forums' Application.

    We have been told so many times in the last while that MS is fixing the forums.  It really does not give much confidence in MS as the forums continue to degrade.

    Ok MS people where is your response?


    Lloyd Sheen

    Thursday, May 18, 2017 7:07 PM

All replies

  • We have been told so many times in the last while that MS is fixing the forums.  It really does not give much confidence in MS as the forums continue to degrade.

    This forum deals with Visual Basic .Net.  Topics that are not relevant will not be addressed.  If you have questions about the MS Community services please use the correct place,  For instance:
    https://social.msdn.microsoft.com/Forums/en-US/home?forum=reportabug

    Thursday, May 18, 2017 9:38 PM
  • I just figured that if enough people got pissed off with the poor state of the forums MS might have to listen.  Right now they don't listen and seemingly don't care.

    Lloyd Sheen

    Thursday, May 18, 2017 10:01 PM
  • Hi sqlguy,

    Since this forum is discussing and asking questions about the Visual Basic programming language, IDE, libraries, samples, and tool, and your issue is more related to forum issue, I will move this thread to the more related forum.

    Thanks for your understanding and support.

    Best Regards,

    Cherry



    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Friday, May 19, 2017 5:16 AM
  • Maybe it's because you pay nothing for what you get here.  If you want better support get your credit card out, call Support and open a ticket.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Friday, May 19, 2017 5:58 AM
  • >If you want better support get your credit card out, call Support and open a ticket.

    Sadly, from my recent experience with an Exchange server problem, even that doesn't give you a better chance of getting a good
    answer, however, if we'd have paid for "Premium" support (big $), I was told the answer would have been different! :)

    Friday, May 19, 2017 8:42 AM
  • Many, many years ago when the forums were relatively new there was a problem that caused many posts to be lost before they were posted. We were in the habit of saving our replies before clicking the Submit button. It took Microsoft a long time to fix the problem.

    Also many years ago, Microsoft had a sense of humor. But then something happened and now they consider humor to be inappropriate. After Microsoft changed the name of the forums such that the URL has "social" in it I asked a question about why they are called "social" when social threads are not allowed anywhere. See my Microsoft Is Not Social for a couple of paragraphs about that. Microsoft moved the thread I had created to the archives and people still found it. People enjoyed the thread so Microsoft locked it so we can't even see it.

    Complaining won't help. They are more likely to censor you than listen.



    Sam Hobbs
    SimpleSamples.Info

    Friday, May 19, 2017 9:32 PM
  • See my Microsoft Is Not Social

    Microsoft is also not "micro" any longer... and not "soft". Devices, services, none social. Time to add another couple of paragraphs.

    -- pa

    Saturday, May 20, 2017 2:52 AM
  • Microsoft is also not "micro" any longer... and not "soft". Devices, services, none social. Time to add another couple of paragraphs.

    The definition of what a microcomputer is has certainly blurred such that what might be called a microcomputer is now more powerful than a supercomputer at the time Microsoft was created but that is the result of technology in general. Microsoft does not make devices, they just sell devices made by others. I don't consider any of that to be relevant enough; we need to keep on subject, otherwise the real problems will become diluted.

    The MSDN forums were originally intended to augment the documentation. Something happened and the original intent got lost so now StackOverflow augments the documentation. When I search the MSDN I sometimes get mostly StackOverflow answers when I should be getting MSDN documentation. The main problem with that is that the StackOverflow people can be really arrogant and some of that arrogance seems to have infected the MSDN moderators even.

    Look at the documentation of processors; their architecture and instructions, such as the Intel® 64 and IA-32 Architectures Software Developer’s Manual (PDF). Documentation such as that tends to be clear and precise, such as the section "6.2 STACKS". If we try to explain to Microsoft what clear and precise documentation is then they seem incapable of understanding. More than half a century ago the basic design criteria of the COBOL language was a common business-oriented language that non-programmers can understand. UWP is far from that; it supports shock and awe more than it supports business requirements and it can be highly complicated for relatively simple things. I wish I knew how to explain all that to Microsoft.



    Sam Hobbs
    SimpleSamples.Info

    Sunday, May 21, 2017 2:23 AM
  • > The MSDN forums were originally intended to augment the documentation. Something happened and the original intent got lost so now StackOverflow augments the documentation.

    Glad you've noticed this eventually, Mr. Hobbs. The world has changed a lot (not entirely to the better). So did Microsoft.  The  new 'Documentation' project on StackOverflow may be worth your attention.

    -- pa


    • Edited by Pavel A Sunday, May 21, 2017 3:30 PM
    Sunday, May 21, 2017 2:18 PM