Answered by:
Window 7 not Genuine Issue

Question
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Its the first time i tuned on my laptop since i deployed and the first message i get is "Windows 7 not genuine". I got this laptop custom from Ibuypower and had no issues. Im not exactly sure whats wrong or how all this happened. Its only been about a month in a half since i got it.
here is the report
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85807
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {AEC347C9-E186-41DD-B348-690D7A0634BD}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AEC347C9-E186-41DD-B348-690D7A0634BD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85807</PID><PIDType>5</PIDType><SID>S-1-5-21-3030601632-3924889028-394195499</SID><SYSTEM><Manufacturer>Compal</Manufacturer><Model>NBLB2</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>F.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20100128000000.000000+000</Date></BIOS><HWID>9FBA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>INTEL </OEMID><OEMTableID>Calpella</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-1033-7600.0000-3292009
Installation ID: 021764507556243091019405694620499361776882650035309790
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PW487
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 2
Trusted time: 9/26/2010 2:30:12 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:26:2010 02:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAJJQkFux/ynagdE6OYj3KO+bYXvuEeVxd
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid Windows marker
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL Calpella
FACP INTEL Calpella
HPET INTEL Calpella
BOOT INTEL Calpella
MCFG INTEL Calpella
WDRT INTEL Calpella
ASF! INTEL Calpella
SLIC INTEL Calpella
ASPT INTEL Calpella
DMAR INTEL CP_DALE
SSDT PmRef CpuPm
Sunday, September 26, 2010 8:15 AM
Answers
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The key that is installed appears to be a default key or keyless install key. Please look on the bottom or inside the battery compartment for a COA key, install that key if it matches your version of windows and attempt to activate it, If there is no key then I suggest you seek a refund.
- Proposed as answer by Carl Stephens Sunday, September 26, 2010 4:08 PM
- Marked as answer by Carey FrischMVP, Moderator Sunday, September 26, 2010 4:23 PM
Sunday, September 26, 2010 4:08 PM -
See: Test Mode Windows 7 Build 7600
Carey Frisch- Marked as answer by Darin Smith MS Wednesday, October 6, 2010 9:26 PM
Monday, September 27, 2010 5:51 PMModerator -
You will probably need to activate by phone, if you have problems try the following.
Activate by phone
1. Type "slui 4" in the start menu search box, hit enter
2. Select country or region
3. Dial the number, DO NOT select any menu options, just wait and a person will pick up.
4. activate by phone.
- Marked as answer by Darin Smith MS Wednesday, October 6, 2010 9:26 PM
Monday, September 27, 2010 2:01 PM
All replies
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The key that is installed appears to be a default key or keyless install key. Please look on the bottom or inside the battery compartment for a COA key, install that key if it matches your version of windows and attempt to activate it, If there is no key then I suggest you seek a refund.
- Proposed as answer by Carl Stephens Sunday, September 26, 2010 4:08 PM
- Marked as answer by Carey FrischMVP, Moderator Sunday, September 26, 2010 4:23 PM
Sunday, September 26, 2010 4:08 PM -
I found the windows key, thanks for that. I tried it but i guess you have to be online to complete the process, it seemed like it would go through. i have to wait until im off to see if it takes that code thanke a lot. I will post again to confirm if it takes or not.Monday, September 27, 2010 6:19 AM
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You will probably need to activate by phone, if you have problems try the following.
Activate by phone
1. Type "slui 4" in the start menu search box, hit enter
2. Select country or region
3. Dial the number, DO NOT select any menu options, just wait and a person will pick up.
4. activate by phone.
- Marked as answer by Darin Smith MS Wednesday, October 6, 2010 9:26 PM
Monday, September 27, 2010 2:01 PM -
It activated but instead of saying "Windows 7 not genuine" in the bottom right corner now it saying "Test Mode Windows 7 Build 7600". I dont know if that means im on some count down or if its ok.Monday, September 27, 2010 5:48 PM
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See: Test Mode Windows 7 Build 7600
Carey Frisch- Marked as answer by Darin Smith MS Wednesday, October 6, 2010 9:26 PM
Monday, September 27, 2010 5:51 PMModerator -
I will check that link when i get off work, i cant access it the lin on government a computer for some reason.Tuesday, September 28, 2010 6:33 AM
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aramartis, your problem is completely different, please post this report in a new thread of your own and we will advise you on how to proceed.Tuesday, September 28, 2010 12:59 PM
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See: Test Mode Windows 7 Build 7600
Carey Frisch
no more issues thanksWednesday, September 29, 2010 9:34 AM