get case url in workflow RRS feed

  • Question

  • hi everyone,

    i use crm 2011 and i create case by using service.

    when record create workflow starts work and send email to customer.

    i want to send case url's in workflow is it possible to get case's url in workflow?

    thx for answers.

    Crm Software Specialist

    Tuesday, March 5, 2013 11:33 AM


  • Hi,

    if you crm is updated at least to rollup 5 you can use dynamic url functionality:

    for crm up to rollup 4 (rare but can happens) you can use this workflow activity


    it has the option "Insert hyperlink to a CRM record"

    Tuesday, March 5, 2013 11:45 AM