Time Zone Selection Option disappears after Outlook Client Installation / CRM & Outlook Calendars Display Different Appointment Times RRS feed

  • Question

  • For users who use only the browser version of CRM, there is an option when personalizing the workplace to "Set the time zone you are in".  Once the CRM Client for Outlook has been installed, this option disappears from the General tab of the Options screen. 

    There is the ability on the Formats tab to set the current format from English (US) to English (UK), but that does not change the time from Eastern Daylight time to Greenwich time as needed by our UK office users.  We are based in the US, but have offices globally, so this in an issue for us in three additional offices besides the UK. 

    The problem this causes is that when a UK user schedules an appointment within CRM in their local UK time, it transfers onto their Outlook calendar as Eastern Daylight time.  Example: CRM appointment scheduled for 2:00 pm Greenwich (local time) displays on their Outlook calendar at 9:00 am.

    I have verified that the user's Outlook calendar is set to Greenwich time and the computer time is set to Greenwich time.  It appears that the CRM Outlook client translates the time from Greenwich to EDT rather than leaving it as scheduled for our UK office users.

    Is there a way to fix this?

    Thank you.


    Friday, July 2, 2010 2:49 PM


  • I found this solution elsewhere regarding post-rollup 8 installation.  This has solved the problem of CRM and Outlook appointments displaying at different times.

    Close Outlook.  When you are certain it is closed, open CRM via the browser.  On the web site, click Personalize Workplace.  On the General tab, the time zone option should again be available.  Set it to the local time zone.  Click OK.  Then re-open Outlook.   All meeting times will now display in the matching CRM time set.

    • Marked as answer by Sandy in Oaks Wednesday, July 7, 2010 2:07 PM
    Wednesday, July 7, 2010 2:07 PM