Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
The Live Mesh client status is always "Starting Live Mesh". RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I installed the Live Mesh client, but the status is always "Starting Live Mesh". Never been able to sign in. I reinstalled the client again as I knew there were some updates last week to no avail. How can I get out of this? Thanks.

    WangChao
    Sunday, May 4, 2008 5:36 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi,

    Would those of you still encountering this problem mind submitting a bug report with your logs?

    Please go to http://connect.microsoft.com/. Sign in and then select Live Mesh Tech Preview on Your Dashboard.  Click Feedback and follow the instructions for collecting your logs and then submit a bug.

    To get your logs:

    1.  Click Start.
    2.  Select All Programs and look for the Live Mesh folder.
    3.  Click     Collect Live Mesh Logs.
    4.  Your logs will be bundled together in a cab file now located on your desktop.

    Attach your LiveMeshLogs.cab file located on your desktop to your bug.

    Note: you will have to submit a bug first, then edit it to attach your logs.

    If you do not have a Live Mesh Connect account you can send email to lmprev@microsoft.com instead and attach your logs to the email.

    Thank you,

    Ben.

    Wednesday, May 7, 2008 9:35 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello gsaich,
    There are a couple known issues with the log collection script that will be fixed very soon.  Do you have a space in your NT user name, or have re-directed your Desktop to a special location?  In the meantime, you can just zip up the following folder and attach the file in Connect?
        - if on XP:  "%USERPROFILE%\Local Settings\Application Data\Microsoft\Live Mesh"
        - if on Vista: "%LOCALAPPDATA%\Microsoft\Live Mesh"
        - and possibly %temp%\Live Mesh\Servicing[0000].log

    Sorry for the inconvenience,
    Richard
    Richard Chung [ Live Mesh ]
    Saturday, May 10, 2008 2:49 PM
    Answerer
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi Dennyd,

    There are no processor or memory restrictions on the installation of Live Mesh, but we do require that XP have Service Pack 2 installed.

    Thanks for the question,

    Ben.
    Monday, May 19, 2008 9:18 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi Tech Pro and Seba,

    A number of people are reporting this general issue, though the root cause does not appear to be the same in every case.  We would appreciate it if you could submit your logs to the team, as we have a few open investigations and your logs will help us determine whether you are encountering a known issue or a new one.  Instructions for submitting a bug report with logs attached are below.

    Thank you,

    Ben.

    ------------------------------------------------

    To submit a bug with your logs attached:

    Please go to http://connect.microsoft.com/. Sign in and then select Live Mesh Tech Preview on Your Dashboard.  Click Feedback and follow the instructions for collecting your logs and then submit a bug.

    To get your logs:

    1.  Click Start.
    2.  Select All Programs and look for the Live Mesh folder.
    3.  Click     Collect Live Mesh Logs.
    4.  Your logs will be bundled together in a cab file now located on your desktop.

    Attach your LiveMeshLogs.cab file located on your desktop to your bug.

    Note: you will have to submit a bug first, then edit it to attach your logs.

    If you do not have access to the Live Mesh Connect site, you can email your logs to lmprev@microsoft.com.  Please provide as much information about your issue as you can in that email.

    Thursday, May 22, 2008 8:27 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    I had this same problem on my XP work laptop. I reinstalled twice using the LiveMesh.exe that I saved when I tried to install it the first time. I then uninstalled everything, restarted, and went back to the mesh website and installed using the run option when I was prompted. Everything installed correctly and it started up perfectly.
    Sunday, May 4, 2008 6:36 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi WangChao,

    Were you able to install the Live Mesh software, perhaps following Kyle's advice?  If not, can you provide some additional information?  E.g., What operating system are you using?

    Thanks,

    Ben.
    Monday, May 5, 2008 7:26 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I also had the same issue on XP. I installed/uninstalled numerous times with the same result - "Starting Live Mesh". Yesterday I booted XP and Live Mesh asked me to sign in and now it works as expected. I wonder if it could have been a router traffic issue since Xp was my fourth device and the first day of attempting to install on XP two other computers on my network were synching furiously.
    Jim - MVP Windows Live / Windows Live One Care Forum Moderator
    Tuesday, May 6, 2008 5:30 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    I too am having this problem but am installing it in a virtual machine.  Does anyone know if this will work in a VM?
    Wednesday, May 7, 2008 8:11 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi,

    Would those of you still encountering this problem mind submitting a bug report with your logs?

    Please go to http://connect.microsoft.com/. Sign in and then select Live Mesh Tech Preview on Your Dashboard.  Click Feedback and follow the instructions for collecting your logs and then submit a bug.

    To get your logs:

    1.  Click Start.
    2.  Select All Programs and look for the Live Mesh folder.
    3.  Click     Collect Live Mesh Logs.
    4.  Your logs will be bundled together in a cab file now located on your desktop.

    Attach your LiveMeshLogs.cab file located on your desktop to your bug.

    Note: you will have to submit a bug first, then edit it to attach your logs.

    If you do not have a Live Mesh Connect account you can send email to lmprev@microsoft.com instead and attach your logs to the email.

    Thank you,

    Ben.

    Wednesday, May 7, 2008 9:35 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    dlane1975 said:

    I too am having this problem but am installing it in a virtual machine.  Does anyone know if this will work in a VM?



    I've successfully installed in a Virtual PC 2007 virtual machine. The image I used was Microsoft's tester image for Win XP SP2 with IE8 beta that I downloaded from the Microsoft site. No problems at all with the install.
    Thursday, May 8, 2008 2:56 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello Jim,

    Did you have OneCare installed on all the machines? We are seeing some random issues with the Live Mesh installation when OneCare is running. If you have OneCare installed and run into this issue again, please send us your Live Mesh and OneCare logs to lmprev@microsoft.com.

    Thank you,

    Nadia
    Nadia Fortini - Live Mesh Team
    Friday, May 9, 2008 9:07 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello Nadia,

    Yes One Care was installed and running on three of four machines including the XP machine ( which had the issue). I did file a bug on Connect - bug id 341794 which included the Live Mesh logs. I will upload One Care support logs to Connect. I will also uninstall Live Mesh and reinstall to see if I can repro, and if I can repro will send you new logs from Live Mesh and One Care.
    Jim - MVP Windows Live / Windows Live One Care Forum Moderator
    Friday, May 9, 2008 9:23 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    I am having the same problem and have uninstalled and reinstalled several times.   I have tried "Collect Live Mesh Logs" but it does not create a cab file on my desktop. 
    Saturday, May 10, 2008 2:25 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello gsaich,
    There are a couple known issues with the log collection script that will be fixed very soon.  Do you have a space in your NT user name, or have re-directed your Desktop to a special location?  In the meantime, you can just zip up the following folder and attach the file in Connect?
        - if on XP:  "%USERPROFILE%\Local Settings\Application Data\Microsoft\Live Mesh"
        - if on Vista: "%LOCALAPPDATA%\Microsoft\Live Mesh"
        - and possibly %temp%\Live Mesh\Servicing[0000].log

    Sorry for the inconvenience,
    Richard
    Richard Chung [ Live Mesh ]
    Saturday, May 10, 2008 2:49 PM
    Answerer
  • Question
    Sign in to vote
    0
    Sign in to vote
    Would some of the XP install problems have to do with system requirements i.e. 800 Mhz and 1 gig ram?
    Sunday, May 18, 2008 1:17 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi Dennyd,

    There are no processor or memory restrictions on the installation of Live Mesh, but we do require that XP have Service Pack 2 installed.

    Thanks for the question,

    Ben.
    Monday, May 19, 2008 9:18 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I seem to be having this same issue too.  I am also running OneCare. 
    Thursday, May 22, 2008 2:48 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Same problem here...
    But I am not running OneCare, at least not that I know of, if installed it should be visible in Add/Remove programs, right?

    regards,
    Seba
    http://sgomez.blogspot.com
    Thursday, May 22, 2008 6:52 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi Tech Pro and Seba,

    A number of people are reporting this general issue, though the root cause does not appear to be the same in every case.  We would appreciate it if you could submit your logs to the team, as we have a few open investigations and your logs will help us determine whether you are encountering a known issue or a new one.  Instructions for submitting a bug report with logs attached are below.

    Thank you,

    Ben.

    ------------------------------------------------

    To submit a bug with your logs attached:

    Please go to http://connect.microsoft.com/. Sign in and then select Live Mesh Tech Preview on Your Dashboard.  Click Feedback and follow the instructions for collecting your logs and then submit a bug.

    To get your logs:

    1.  Click Start.
    2.  Select All Programs and look for the Live Mesh folder.
    3.  Click     Collect Live Mesh Logs.
    4.  Your logs will be bundled together in a cab file now located on your desktop.

    Attach your LiveMeshLogs.cab file located on your desktop to your bug.

    Note: you will have to submit a bug first, then edit it to attach your logs.

    If you do not have access to the Live Mesh Connect site, you can email your logs to lmprev@microsoft.com.  Please provide as much information about your issue as you can in that email.

    Thursday, May 22, 2008 8:27 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Try installing Mesh while running as an admin.

    Kevin M.
    Tuesday, May 27, 2008 2:00 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I've had the same problem since installing Live Mesh for the first time yesterday.  The problem only occurred on one of my 5 machines, the others installed the client without a hitch.

    I submitted a bug report with logs yesterday but have solved the issue tonight so will update my bug report shortly.

    I'm using a Netgear DG834G wireless modem router with uPNP enabled.  I decided to restart the connection tonight and as soon as the router reconnected to my ISP the Live Mesh client popped up asking me to log in.

    Jon
    Thursday, May 29, 2008 2:14 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    I "solved" my problem...
    It seems there was some kind of restriction in my internet connection. I turned on my wifi adapter and everything worked.
    Now that I added the device I went back to my network adapter and it's also working.

    For some reason I could not log in with my network adapter (cable)

    Regards,
    Seba

    http://sgomez.blogspot.com
    Thursday, May 29, 2008 3:57 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Ben, I filed a bug per your request
     https://connect.microsoft.com/feedback/ViewFeedback.aspx?FeedbackID=349784&SiteID=425
    WangChao
    Saturday, June 7, 2008 12:08 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
     I'm having the same issue, I just submitted a bug report.  The ID is 354689.
    • Edited by msacks Wednesday, July 2, 2008 1:35 PM Added URL to bug report.
    Wednesday, July 2, 2008 1:33 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I'm also having this same problem.  Install always reports it is unable to configure all updates, and from then on status is always "Starting Live Mesh".

    I was unable to submit the bug via the Connect site, as it put me on the waiting list for Live Mesh, so I can't submit bugs.  I did email the bug report to the email provided earlier in this thread.

    I am not running Onecare.
    Saturday, July 26, 2008 3:00 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I'm also having this same problem.  Install always reports it is unable to configure all updates, and from then on status is always "Starting Live Mesh".

    I was unable to submit the bug via the Connect site, as it put me on the waiting list for Live Mesh, so I can't submit bugs.  I did email the bug report to the email provided earlier in this thread.

    I am not running Onecare.
    Saturday, July 26, 2008 3:00 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I'm also having this same problem.  Install always reports it is unable to configure all updates, and from then on status is always "Starting Live Mesh".

    I was unable to submit the bug via the Connect site, as it put me on the waiting list for Live Mesh, so I can't submit bugs.  I did email the bug report to the email provided earlier in this thread.

    I am not running Onecare.
    Saturday, July 26, 2008 3:00 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I'm also having this same problem.  Install always reports it is unable to configure all updates, and from then on status is always "Starting Live Mesh".

    I was unable to submit the bug via the Connect site, as it put me on the waiting list for Live Mesh, so I can't submit bugs.  I did email the bug report to the email provided earlier in this thread.

    I am not running Onecare.
    Saturday, July 26, 2008 3:00 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I'm also having this same problem.  Install always reports it is unable to configure all updates, and from then on status is always "Starting Live Mesh".

    I was unable to submit the bug via the Connect site, as it put me on the waiting list for Live Mesh, so I can't submit bugs.  I did email the bug report to the email provided earlier in this thread.

    I am not running Onecare.
    Saturday, July 26, 2008 3:00 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    hi,


    I got PC's with Windows XP as well as Windows Vista

    In vista there is no problem it just starts fine.

    In windows XP, most of the times after reboot (or boot), the status of live mesh remains at "Starting Live Mesh".

    Sometimes that status just remains that way , but i can view news / devices / folders without problem.

    Sometimes the status just remains as "Starting Live Mesh" and never goes inside. whenever i click it just says "Starting Live Mesh".

    What I did was.. Right Click and Exit, wait for Few Seconds or a minute then Re-start. It just starts fine.

    =======
    Barath

    Monday, July 28, 2008 2:16 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Here I am lurking for an answer to this same problem. I've tried everything mentioned in the thread:
    - Computer meets requirements
    - Don't have OneCare
    - Admin account
    - Uninstalled, rebooted, reinstalled
    - Exit & restart
    - Did an update today (July 31st)
    Someone mentioned uPNP. Does it have to be enabled? Mine isn't.
    Does it require certain services? Some were disabled.
    It's not network related because it works fine on a second machine on the same LAN.
    I did submit a bug report 2 weeks ago, but still no news :-(
    Thursday, July 31, 2008 10:17 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi S_Mahaux,

    Did you submit your bug through the Live Mesh Connect site?  If so, please feel free to post the Connect Feedback ID here.  That will make it easier for me to track this internally, as well as allow other customers to view and validate your bug.

    Thanks,

    Ben.
    Friday, August 1, 2008 7:03 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Thought this might be interesting for some... Was having the exact same issue on a hotel network.  Just for giggles I enabled Tor/Privoxy (annonymizer).  Lo and behold it worked immediately.

    My suspicion is that there is an issue with certain hardware NAT/firewall combos.  Whatever the hotel has in place here was causing the connection to stall.  Pushing the connection through SOCKS to the annonymizer worked fine because it got me past that network element.

    I suspect that, for some folks, this is the issue.  For folks who have 1 PC working and 1 not on the same network, obviously this is not likely to be the case :)

    Also interesting is that, once started, I turned off Tor/Privoxy and LM stayed connected with everything working fine.  So it is something in the initial connection that the network element doesnt like - very interesting.
    • Edited by Mark Lambert Friday, August 1, 2008 7:31 PM more info
    Friday, August 1, 2008 7:26 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I had the same problem in new windows 7 pro installation and it was not corrected by all the workarounds. After spending hours chatting with microsoft support about a desktop background problem that also could not be fixed, it was suggested that I setup a new admin user and ALL the problems resolved in the new user. He could not explain the basis of the problems.
    Sunday, November 15, 2009 11:12 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I had the same problem in new windows 7 pro installation and it was not corrected by all the workarounds. After spending hours chatting with microsoft support about a desktop background problem that also could not be fixed, it was suggested that I setup a new admin user and ALL the problems resolved in the new user. He could not explain the basis of the problems.

    Thanks for sharing your experience - a corrupt user profile can cause all kinds of issues.
    -steve
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, November 16, 2009 1:21 AM
    Moderator