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Help w/ validating media player 11 RRS feed

  • Question

  • Unable to validate media player 11...please help!

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: c45a495e-8975-4c5d-8a55-8a301005d4d4
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c45a495e-8975-4c5d-8a55-8a301005d4d4</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1176767294-2769480261-4066159476</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8300               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20040223000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>27F13C6F01848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION 8300</model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, June 20, 2007 2:12 PM

Answers

  • Anonymous4,

     

    There are some corrupt files that may be preventing proper validation.

    File Scan Data-->
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

     

    Try this technique to replace the corrupt files with known good files:

     

    0.  Just in case, make sure your valuable data is backed up.

     

    1.  Restart the computer and log on in Safe Mode.

     

    2.  Assuming a standard Dell XP installation, navigate to the \i386 folder on the system drive, normally c:\.

     

    3.  Locate these files:

    oembios.si_

    oembios.da_

    oembios.bi_
    They are compressed files that have to be expanded. They can't just be renamed and copied.

     

    3a.  If you do not have an \i386 folder, then insert the Dell Operating System Reinstallation CD, close the Welcome to Windows Setup window that may Autorun, navigate to the \i386 folder on the CD, and proceed to #4 below.  Note that in this case you will have to substitute your CD drive letter for C:\ in the commands below.

     

    4.  Click Start>Run, type cmd then press Enter to open a command prompt window.  Type each command below then press Enter, one line at a time.  You can also copy>paste each line, one at a time.

    expand c:\i386\oembios.si_ c:\windows\system32\oembios.sig
    expand c:\i386\oembios.da_ c:\windows\system32\oembios.dat
    expand c:\i386\oembios.bi_ c:\windows\system32\oembios.bin

    Note that there is a blank space between the "_" and "c:\"

     

    5.  Once that's done, resart the computer and try downloading and installing Media Player 11 again.

     

    Let us know how you do!

    Wednesday, June 20, 2007 3:00 PM
  • Dan,

     

    Your technique failed to correct the media player 11 validation conflict. My i386 folder contained the files you referenced above. I expanded those files from my reinstallation CD anyway, restarted and tried to reinstall media player 11. The program is still asking for validation.

     

    Any additional suggestions...

     

    Thanks  

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: c45a495e-8975-4c5d-8a55-8a301005d4d4
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c45a495e-8975-4c5d-8a55-8a301005d4d4</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1176767294-2769480261-4066159476</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8300               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20040223000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>27F13C6F01848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION 8300</model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, June 20, 2007 7:54 PM
  • Anonymous4,

     

    Looks like your situation is more complex than can be handled here.

     

    May I suggest opening up a free email WGA tech support request at this link?  http://go.microsoft.com/fwlink/?linkid=52029

     

    If you get a chance, post back when they help you fix it, to let us know what the problem was and how it was fixed.


     

    Wednesday, June 20, 2007 8:16 PM

All replies

  • Anonymous4,

     

    There are some corrupt files that may be preventing proper validation.

    File Scan Data-->
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

     

    Try this technique to replace the corrupt files with known good files:

     

    0.  Just in case, make sure your valuable data is backed up.

     

    1.  Restart the computer and log on in Safe Mode.

     

    2.  Assuming a standard Dell XP installation, navigate to the \i386 folder on the system drive, normally c:\.

     

    3.  Locate these files:

    oembios.si_

    oembios.da_

    oembios.bi_
    They are compressed files that have to be expanded. They can't just be renamed and copied.

     

    3a.  If you do not have an \i386 folder, then insert the Dell Operating System Reinstallation CD, close the Welcome to Windows Setup window that may Autorun, navigate to the \i386 folder on the CD, and proceed to #4 below.  Note that in this case you will have to substitute your CD drive letter for C:\ in the commands below.

     

    4.  Click Start>Run, type cmd then press Enter to open a command prompt window.  Type each command below then press Enter, one line at a time.  You can also copy>paste each line, one at a time.

    expand c:\i386\oembios.si_ c:\windows\system32\oembios.sig
    expand c:\i386\oembios.da_ c:\windows\system32\oembios.dat
    expand c:\i386\oembios.bi_ c:\windows\system32\oembios.bin

    Note that there is a blank space between the "_" and "c:\"

     

    5.  Once that's done, resart the computer and try downloading and installing Media Player 11 again.

     

    Let us know how you do!

    Wednesday, June 20, 2007 3:00 PM
  • Dan,

     

    Your technique failed to correct the media player 11 validation conflict. My i386 folder contained the files you referenced above. I expanded those files from my reinstallation CD anyway, restarted and tried to reinstall media player 11. The program is still asking for validation.

     

    Any additional suggestions...

     

    Thanks  

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: c45a495e-8975-4c5d-8a55-8a301005d4d4
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c45a495e-8975-4c5d-8a55-8a301005d4d4</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1176767294-2769480261-4066159476</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8300               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20040223000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>27F13C6F01848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION 8300</model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, June 20, 2007 7:54 PM
  • Anonymous4,

     

    Looks like your situation is more complex than can be handled here.

     

    May I suggest opening up a free email WGA tech support request at this link?  http://go.microsoft.com/fwlink/?linkid=52029

     

    If you get a chance, post back when they help you fix it, to let us know what the problem was and how it was fixed.


     

    Wednesday, June 20, 2007 8:16 PM