Help w/ validating media player 11

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  Anonymous4,

   

  There are some corrupt files that may be preventing proper validation.

  File Scan Data-->
  File Mismatch: c:\windows\system32\oembios.bin
  File Mismatch: c:\windows\system32\oembios.dat
  File Mismatch: c:\windows\system32\oembios.sig

   

  Try this technique to replace the corrupt files with known good files:

   

  0.  Just in case, make sure your valuable data is backed up.

   

  1.  Restart the computer and log on in Safe Mode.

   

  2.  Assuming a standard Dell XP installation, navigate to the \i386 folder on the system drive, normally c:\.

   

  3.  Locate these files:

  oembios.si_

  oembios.da_

  oembios.bi_
  They are compressed files that have to be expanded. They can't just be renamed and copied.

   

  3a.  If you do not have an \i386 folder, then insert the Dell Operating System Reinstallation CD, close the Welcome to Windows Setup window that may Autorun, navigate to the \i386 folder on the CD, and proceed to #4 below.  Note that in this case you will have to substitute your CD drive letter for C:\ in the commands below.

   

  4.  Click Start>Run, type cmd then press Enter to open a command prompt window.  Type each command below then press Enter, one line at a time.  You can also copy>paste each line, one at a time.
  
  expand c:\i386\oembios.si_ c:\windows\system32\oembios.sig
  expand c:\i386\oembios.da_ c:\windows\system32\oembios.dat
  expand c:\i386\oembios.bi_ c:\windows\system32\oembios.bin
  
  Note that there is a blank space between the "_" and "c:\"

   

  5.  Once that's done, resart the computer and try downloading and installing Media Player 11 again.

   

  Let us know how you do!
  

  Wednesday, June 20, 2007 3:00 PM
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  Dan,

   

  Your technique failed to correct the media player 11 validation conflict. My i386 folder contained the files you referenced above. I expanded those files from my reinstallation CD anyway, restarted and tried to reinstall media player 11. The program is still asking for validation.

   

  Any additional suggestions...

   

  Thanks  

   

  Diagnostic Report (1.7.0012.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Detailed Status: N/A
  Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
  Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
  Windows Product ID: 55274-OEM-2211906-00102
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 5.1.2600.2.00010100.2.0.pro
  ID: c45a495e-8975-4c5d-8a55-8a301005d4d4
  Is Admin: Yes
  AutoDial: No
  Registry: 0x0
  WGA Version: Registered, 1.7.36.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic:
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.18.5
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: Registered, 1.6.21.0
  Signed By: Microsoft
  Office Diagnostics:

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->
  File Mismatch: c:\windows\system32\oembios.bin
  File Mismatch: c:\windows\system32\oembios.dat
  File Mismatch: c:\windows\system32\oembios.sig

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>c45a495e-8975-4c5d-8a55-8a301005d4d4</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1176767294-2769480261-4066159476</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8300               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20040223000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>27F13C6F01848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION 8300</model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

   

  Wednesday, June 20, 2007 7:54 PM
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  Anonymous4,

   

  Looks like your situation is more complex than can be handled here.

   

  May I suggest opening up a free email WGA tech support request at this link?  http://go.microsoft.com/fwlink/?linkid=52029

   

  If you get a chance, post back when they help you fix it, to let us know what the problem was and how it was fixed.

  
   

  Wednesday, June 20, 2007 8:16 PM