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Cannot get validation as I work from home for an organisation RRS feed

  • Question

  • I work from home for an organisation and I have downloaded the microsoft office 2007 onto my computer and they have a licence for me to use the software.  The help guide said I need to talk to my organisation's administrator.  The administrator has no idea what to do.  How do I fix this?  Thanks, Rachel
    • Moved by StephenHolm Friday, July 25, 2008 7:27 PM Moving thread to OGA (Moved from Windows XP Genuine Advantage Validation Issues (Windows XP) to Office Genuine Advantage Validation Issues (Office))
    Thursday, July 24, 2008 3:03 AM

Answers

  •  Hello Rachel,

     

    There are two versions of Microsoft Office installed on your computer.  Curious was the version of Office 2003 a personal copy or one received from your organization?  If this was not a personal copy please ensure you notify the systems administrator immediately regarding this problem. All Office 2003 versions (if using same product key) will require IMMEDIATE removal from all systems.  As Carey mentioned Office 2003 is non-genuine. Please remove this version and Office 2007 should run fine. Should Office 2007 still experience difficulties running after removing Office 2003 please post back.  You mentioned the systems administrator did Below is information which may be beneficial for your organization as well as the systems administrator.

     

     

                There are two programs. The Home User Program (HUP) & Employee Purchase Program (EPP) https://hup.microsoft.com/  and the https://epp.microsoft.com/  Please contact your systems administration section or their respective delegate and inquire which program/s were chosen for their employees. Next I recommend you contact the Systems Administration and/or delegate and explain what you are experiencing.    

    The Home User Program (HUP) located @:  http://www.microsoft.com/licensing/sa/benefits/home_use_rights.mspx will provide you with program details.  The Home Use Program is a benefit of Microsoft Software Assurance for Volume Licensing that adds to your organization's work/life initiatives. By giving employees the flexibility to use the same software at work and at home, the Home Use Program helps increase employee productivity, reduce IT burden, and promote employee job satisfaction.

    With this benefit, eligible employees can obtain a licensed copy of most 2007 Microsoft Office system desktop programs to install and use on a home computer. Employees pay only for media (CDs), shipping, and handling. When your employees take advantage of this program, your organization's bottom line benefits too.

    The Employee Purchase Program (EPP) http://www.microsoft.com/licensing/sa/benefits/epp.mspx  is Volume Licensing benefit which gives employees discounts on the most popular Microsoft productivity and consumer products. Employees can save money on software products for home management and entertainment, including Windows Vista, Microsoft Office, Xbox games, and Zune (United States only).  Since the program is Volume Licensing distribution again I would say please seek support from your companies system administration or whomever they delegate this responsibility.  

    Please visit Discussions in Windows XP General Forum and post your question. 

    Here is the link:   

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US .  If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx

     

     

    Employee Purchase Program Questions:


    https://omspob.parttest.extranettest.microsoft.com/tc/cr_information/EPPcommonquestions.htm
      

    https://omspob.parttest.extranettest.microsoft.com/tc/cr_information/EPPProgRules.htm


    Home User Program Questions: 

    https://omspob.parttest.extranettest.microsoft.com/tc/cr_information/HUPcommonquestions.htm



    Thank you,

     

    Stephen Holm, MS

    • Marked as answer by Stephen Holm Wednesday, July 30, 2008 8:15 PM
    Friday, July 25, 2008 7:26 PM

All replies



  • Please follow this simple troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. 
    http://forums.community.microsoft.com/en-US/genuineoffice/threads/


    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.







    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Thursday, July 24, 2008 4:11 PM
  • Thank you Carey I really appreciate your information - I have done what you said and will wait for the results.

    Have a great day.

    Regards,
    Rachel
    Friday, July 25, 2008 10:11 AM
  •  Hello Rachel,

     

    There are two versions of Microsoft Office installed on your computer.  Curious was the version of Office 2003 a personal copy or one received from your organization?  If this was not a personal copy please ensure you notify the systems administrator immediately regarding this problem. All Office 2003 versions (if using same product key) will require IMMEDIATE removal from all systems.  As Carey mentioned Office 2003 is non-genuine. Please remove this version and Office 2007 should run fine. Should Office 2007 still experience difficulties running after removing Office 2003 please post back.  You mentioned the systems administrator did Below is information which may be beneficial for your organization as well as the systems administrator.

     

     

                There are two programs. The Home User Program (HUP) & Employee Purchase Program (EPP) https://hup.microsoft.com/  and the https://epp.microsoft.com/  Please contact your systems administration section or their respective delegate and inquire which program/s were chosen for their employees. Next I recommend you contact the Systems Administration and/or delegate and explain what you are experiencing.    

    The Home User Program (HUP) located @:  http://www.microsoft.com/licensing/sa/benefits/home_use_rights.mspx will provide you with program details.  The Home Use Program is a benefit of Microsoft Software Assurance for Volume Licensing that adds to your organization's work/life initiatives. By giving employees the flexibility to use the same software at work and at home, the Home Use Program helps increase employee productivity, reduce IT burden, and promote employee job satisfaction.

    With this benefit, eligible employees can obtain a licensed copy of most 2007 Microsoft Office system desktop programs to install and use on a home computer. Employees pay only for media (CDs), shipping, and handling. When your employees take advantage of this program, your organization's bottom line benefits too.

    The Employee Purchase Program (EPP) http://www.microsoft.com/licensing/sa/benefits/epp.mspx  is Volume Licensing benefit which gives employees discounts on the most popular Microsoft productivity and consumer products. Employees can save money on software products for home management and entertainment, including Windows Vista, Microsoft Office, Xbox games, and Zune (United States only).  Since the program is Volume Licensing distribution again I would say please seek support from your companies system administration or whomever they delegate this responsibility.  

    Please visit Discussions in Windows XP General Forum and post your question. 

    Here is the link:   

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US .  If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx

     

     

    Employee Purchase Program Questions:


    https://omspob.parttest.extranettest.microsoft.com/tc/cr_information/EPPcommonquestions.htm
      

    https://omspob.parttest.extranettest.microsoft.com/tc/cr_information/EPPProgRules.htm


    Home User Program Questions: 

    https://omspob.parttest.extranettest.microsoft.com/tc/cr_information/HUPcommonquestions.htm



    Thank you,

     

    Stephen Holm, MS

    • Marked as answer by Stephen Holm Wednesday, July 30, 2008 8:15 PM
    Friday, July 25, 2008 7:26 PM