Hi,
I have recently started exploring Microsoft CRM Online. We provide consulting services to the customers in the field of Application Lifecycle Management. Our services are not against a call by the customer but are planned activity for improving processes.
They are not recurring and they do not have any linked product (officially).
When I try to create a case for say ALM Assessment in CRM, by the words like Research and Resolve, I get a feeling that I am working against a product complaint / ticket raised by the customer. In our case it is not true. But, at the same time we also do
not have any physically deliverable product.
In my opinion, such services should be treated as product but I want your more informed and educated opinion about it. How should I treat such planned, non-recurring, standardized service that we provide to the customer - As a service or product or .. I
don't think there is any other option!
MVP - VS ALM http://www.dotnetcurry.com/ShowArticles.aspx?CatID=60
