locked
Windows is not genuine message RRS feed

  • Question

  • My computer was working fine and than I wanted to download some new software.  Then some random thing came up and started downloading things.  I am not sure if it affected it?  Anyways, then a little later my computer froze and I had to restart it.  When it came back, I had this "You may be a victim of software counterfeiting." message.

    What do I do? 

    Friday, November 4, 2011 2:58 AM

Answers

  • "Jake 1221" wrote in message news:c3318505-1a76-453d-8062-ea82d9c271a2...

    I have no idea what caused it.  So I have no idea of what pertinent background might be. 

    Also is the product key supposed to be the same as the one on the sticker on the computer?

     
    Your Product Key was never genuine – it was produced by a hacker’s KeyGen tool.
     
    For what version of Windows is your machine licensed, according to eh COA sticker on the case?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, November 4, 2011 11:29 PM
    Friday, November 4, 2011 5:39 PM
    Moderator
  • Hello Jake 1221,

     

    Nope, getting that message means you are trying to do a repair reinstallation.....Noel wrote reformat and reinstall, meaning a clean installation.

     

    It's unlikely your Dell still has its recovery partition, so you'll need to get the recovery discs from Dell:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

     

    Or if you have access to a genuine hologrammed Microsoft systembuilder/OEM installation disc for XP Home , you'll be able to install with that disc plus the product key on the computer's CoA then do a telephone activation when it comes time to activate.

    • Marked as answer by Darin Smith MS Friday, November 4, 2011 11:29 PM
    Friday, November 4, 2011 7:15 PM

All replies

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the   Microsoft Genuine Advantage Diagnostics Tool.

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!


    Carey Frisch
    Friday, November 4, 2011 3:08 AM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-JRJRY-JX74Y-9W2BQ
    Windows Product Key Hash: ooZQoJC4yJKV1Bh289tCHFE6PvE=
    Windows Product ID: 55274-640-5337971-23121
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {F7AC1C76-D83F-443E-BF70-4C509FC6C49F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A
    Windows XP Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Word 2002 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Documents and Settings\Jacob\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F7AC1C76-D83F-443E-BF70-4C509FC6C49F}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9W2BQ</PKey><PID>55274-640-5337971-23121</PID><PIDType>1</PIDType><SID>S-1-5-21-2052111302-1482476501-842925246</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4600               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20030721000000.000000+000</Date></BIOS><HWID>34CD3DD701848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>852F5886FA563EA</Val><Hash>pcr4UbqQhEV9vo1nIJNsbbA6nao=</Hash><Pid>54189-OEM-1693655-54997</Pid><PidType>4</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  
    Licensing Data-->
    N/A
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    N/A
    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B23A:Dell Inc|1B23A:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
    OEM Activation 2.0 Data-->
    N/A
    Friday, November 4, 2011 4:35 PM
  • I have no idea what caused it.  So I have no idea of what pertinent background might be.  

    Also is the product key supposed to be the same as the one on the sticker on the computer?

    Friday, November 4, 2011 4:38 PM
  • "Jake 1221" wrote in message news:c3318505-1a76-453d-8062-ea82d9c271a2...

    I have no idea what caused it.  So I have no idea of what pertinent background might be. 

    Also is the product key supposed to be the same as the one on the sticker on the computer?

     
    Your Product Key was never genuine – it was produced by a hacker’s KeyGen tool.
     
    For what version of Windows is your machine licensed, according to eh COA sticker on the case?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, November 4, 2011 11:29 PM
    Friday, November 4, 2011 5:39 PM
    Moderator
  • You mean like Windows XP?
    Friday, November 4, 2011 6:41 PM
  • "Jake 1221" wrote in message news:ce5a1e74-bf8d-4e95-868d-9a781fce115c...
    You mean like Windows XP?
     
    Like Home or Pro

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, November 4, 2011 6:44 PM
    Moderator
  • Windows XP Home Edition
    Friday, November 4, 2011 6:49 PM
  • "Jake 1221" wrote in message news:83c4f703-0b57-4903-a7ab-a50d4df022fa...
    Windows XP Home Edition
     
    In that case you will have to reformat and reinstall with the manufacturer’s recovery disks – if you don’t have them, then you will have to purchase a set from the manufacturer.
     
    You could also purchase a Full Retail copy of Win 7 – if your machine is compatible with it.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, November 4, 2011 6:59 PM
    Moderator
  • So reinstall Windows?

    I tried that but the computer said that it had a newer version than the disk.

    Friday, November 4, 2011 7:02 PM
  • "Jake 1221" wrote in message news:4f603dba-bf54-48fa-aa78-f75b0fe612f4...

    So reinstall Windows?

    I tried that but the computer said that it had a newer version than the disk.

    No – you have to CLEAN reinstall windows.
    The last installation was done with an XP Pro disk – for which the machine is not licensed, and for which the Key was forged.
     
    You have to reinstall from scratch after backing up your data to external storage and wiping the drive.
    You then have to install Windows XP Home, preferably using the manufacturer’s Recovery disks.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, November 4, 2011 7:13 PM
    Moderator
  • Hello Jake 1221,

     

    Nope, getting that message means you are trying to do a repair reinstallation.....Noel wrote reformat and reinstall, meaning a clean installation.

     

    It's unlikely your Dell still has its recovery partition, so you'll need to get the recovery discs from Dell:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

     

    Or if you have access to a genuine hologrammed Microsoft systembuilder/OEM installation disc for XP Home , you'll be able to install with that disc plus the product key on the computer's CoA then do a telephone activation when it comes time to activate.

    • Marked as answer by Darin Smith MS Friday, November 4, 2011 11:29 PM
    Friday, November 4, 2011 7:15 PM
  • I read through this, and I ran the diagnostic report.  I am running Vista Home, also and apparently I have the same problem with invalid license code.
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XJWBG-H9TGH-WH9JY
    Windows Product Key Hash: bl6lL4eZoWlgqGrFJ9SQdhbL3E4=
    Windows Product ID: 89578-OEM-7248707-31206
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {33B11A54-F7C6-4B47-B4ED-808ECDF0688C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{33B11A54-F7C6-4B47-B4ED-808ECDF0688C}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WH9JY</PKey><PID>89578-OEM-7248707-31206</PID><PIDType>8</PIDType><SID>S-1-5-21-2119125564-3658119720-2687441956</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>MCP67</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.34    </Version><SMBIOSVersion major="2" minor="4"/><Date>20110322000000.000000+000</Date></BIOS><HWID>DA333507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-487-031206-02-1033-6000.0000-0752009
    Installation ID: 021406645385775224611830925106505084431544859583056681
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WH9JY
    License Status: Notification
    Notification Reason: 0xC004F00F.
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    HWID Hash Current: MgAAAAEABQABAAEAAAAAAAAAAgABAAEAnJ/MBDA9dhsgvoAEiMyYYBYARCz4uaxWeKo=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP NVIDIA MCP67-M 
      SRAT AMD   HAMMER  
      HPET PTLTD HPETTBL 
      BOOT PTLTD $SBFTBL$
      MCFG PTLTD  MCFG  
      TCPA Phoeni x      
      SSDT PTLTD POWERNOW
      SLIC HPQOEM SLIC-MPC
    Sunday, November 20, 2011 4:54 PM
  • LoriSohn -

    Please delete your post and repost it in a new thread in the Windows Vista Validation Issues Forum.  Thank you!


    Carey Frisch
    Sunday, November 20, 2011 5:22 PM
    Moderator