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non genuine message when downloading RRS feed

  • Question

  • My machine came with office trial, whick i used until almost expired.  I went out and bought office home / student and now the online ms resource won't allow me to download a template my child needs for school? what gives? how to fix?

    Thursday, July 3, 2008 8:01 PM

Answers

  • Please follow this troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    • Marked as answer by Carl-S Tuesday, July 29, 2008 7:17 PM
    • Unmarked as answer by Carl-S Tuesday, August 26, 2008 11:15 PM
    • Marked as answer by Carl-S Tuesday, August 26, 2008 11:16 PM
    • Unmarked as answer by Carl-S Thursday, August 28, 2008 4:08 AM
    • Marked as answer by Carl-S Thursday, August 28, 2008 4:08 AM
    Thursday, July 3, 2008 8:02 PM
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