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    I bought a toshiba netbook about a year ago and have yet to be able to enter a product key.  the product key is listed right on the bottom of my Netbook but it has never worked.  I upgraded to Windows professional from Windows starter about a month ago and had another product key for that.  It also did not work.  What is going on?  Any ideas?  Thanks, 
    Sunday, September 25, 2011 12:01 AM

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    Make sure you are not attempting to use a Microsoft Windows product key for a Microsoft Office application.
    Carey Frisch
    • Proposed as answer by Darin Smith MS Monday, September 26, 2011 9:24 PM
    • Marked as answer by Darin Smith MS Wednesday, September 28, 2011 6:58 PM
    Sunday, September 25, 2011 10:26 PM
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    "pelican1951" wrote in message news:2f08717d-3873-4a62-b667-970b463ad0f4...
    I bought a toshiba netbook about a year ago and have yet to be able to enter a product key.  the product key is listed right on the bottom of my Netbook but it has never worked.  I upgraded to Windows professional from Windows starter about a month ago and had another product key for that.  It also did not work.  What is going on?  Any ideas?  Thanks,
     
    You cannot use an Upgrade successfully on an system which is not properly activated. – that’s why your system did not upgrade properly.
    Your system should never have needed activation in the first place – it should have self-activated.
    You need to revert back to the original operating system using the manufacturer’s Recovery System, and solve any problems there before again upgrading. Remember to back up your data to external media before reverting.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, September 25, 2011 8:25 AM
    Moderator
  • Question
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    Make sure you are not attempting to use a Microsoft Windows product key for a Microsoft Office application.
    Carey Frisch
    • Proposed as answer by Darin Smith MS Monday, September 26, 2011 9:24 PM
    • Marked as answer by Darin Smith MS Wednesday, September 28, 2011 6:58 PM
    Sunday, September 25, 2011 10:26 PM
    Moderator