Our users use CRM mostly for tracking emails (very few track appointments or other activities in CRM). So they would like to display some useful e-mail related columns (From, To, etc.) in the associated activities and history views on forms such as accounts and contacts. However, the associated activity views can't display e-mail activity specific columns.
So why do activity sub-entities such as e-mails even have associated views in the first place? -- these views don't seem to get displayed anywhere in the standard user interface. So I was was wondering if any clever CRM developers out there can describe an easy method of creating a custom screen to display the associated e-mail history view on accounts and contacts forms?
Thanks, Neil