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getting started? I can't even getting started!!!! RRS feed

  • Question

  • Ok, it's not possible to "return to this post and paste the results" so I started this thread.  Why won't this computer pass the Office Activation Test!  I'm sure you've heard this more than once:  stop browbeating your real customers with this *** and just put out better Office and OS products!

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {C9340D60-9B27-4C32-93D7-EBE7E5BD7A1B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.104.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 101
    Version: 1.7.104.0
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated
    OGA Version: Registered, 1.7.104.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: proxy.secure-24.com:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C9340D60-9B27-4C32-93D7-EBE7E5BD7A1B}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-4255919659-1073603060-2150978908</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Precision WorkStation 360    </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="3"/><Date>20040927000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>B0BC307701848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell WORKSTATION PWS360</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>11276BEEEE6653A</Val><Hash>5VKR2L4mMiDdFpCfm6V/WYgF30M=</Hash><Pid>54186-OEM-1793026-96477</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

     

    Thursday, April 24, 2008 5:53 PM

Answers

  • How to troubleshoot problems that you may experience when
    you try to activate an Office product:
    http://support.microsoft.com/kb/903275/en-us

     

    See:

    Method 2: "If the Opa11.dat file or the Data.dat file is corrupted"

    Thursday, April 24, 2008 7:34 PM
  • Hello rbroder,

     

       Please try the below steps:

      1) Make sure no Office applications are open.

      2) Double-click "My Computer" (found either on your desktop or under the "Start" button)

      3) Double-click the "C:\" Drive

      4) Navigate down thru the folder "Documents and Settings" > "All Users" > "Application Data" > "Microsoft" > "Office" > "Data"

    NOTE:  The Application Data folder may be hidden. Click the "Tools" drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. 

      5) Once within the "Data" folder Right-click the file "data.dat" and select Delete

      6) Once the file "data.dat" has been deleted, open an Office application such as Microsoft Word.

      7a) You should receive a prompt to Activate Office, follow the directions provided by the Activation Wizard to Activate Office

      7b) If you do not receive a prompt to Activate offive, go to the "Help" dropdown menu and select "Activate Office" (or it may say "Activate Product"). Follow the directions provided by the Activation Wizard to Activate Office.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, April 24, 2008 7:46 PM

All replies

  • How to troubleshoot problems that you may experience when
    you try to activate an Office product:
    http://support.microsoft.com/kb/903275/en-us

     

    See:

    Method 2: "If the Opa11.dat file or the Data.dat file is corrupted"

    Thursday, April 24, 2008 7:34 PM
  • Hello rbroder,

     

       Please try the below steps:

      1) Make sure no Office applications are open.

      2) Double-click "My Computer" (found either on your desktop or under the "Start" button)

      3) Double-click the "C:\" Drive

      4) Navigate down thru the folder "Documents and Settings" > "All Users" > "Application Data" > "Microsoft" > "Office" > "Data"

    NOTE:  The Application Data folder may be hidden. Click the "Tools" drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. 

      5) Once within the "Data" folder Right-click the file "data.dat" and select Delete

      6) Once the file "data.dat" has been deleted, open an Office application such as Microsoft Word.

      7a) You should receive a prompt to Activate Office, follow the directions provided by the Activation Wizard to Activate Office

      7b) If you do not receive a prompt to Activate offive, go to the "Help" dropdown menu and select "Activate Office" (or it may say "Activate Product"). Follow the directions provided by the Activation Wizard to Activate Office.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, April 24, 2008 7:46 PM
  • This solution worked.  One of the computer's had a damaged Active-X control as well.  Thank you.

     

    Thursday, April 24, 2008 8:08 PM