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    Hi,

    i am customizing USD and created 2 buttons to load accounts, contacts from my D365 trial instance. on the login window i have given my credentials for trial instance, USD config is loaded as expected, but when i click on any of the above 2 buttons, USD is using my windows account to connect to D365 and fails with authentication, you are not of member of this Org.

    When i click on Sign out, it fails with an error. can't sign out.

    Any thoughts on how to troubleshoot this issue.

    Thanks

    Jeevan

    Regards Jeevan Please vote for me if you find the answer is useful.

    Wednesday, January 10, 2018 2:06 PM

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    I've seen this happening. This so happens because the USD by default picks-up the credentials from cache,

    Top overcome this, you can empty the folder where the USD stores log files and cache, typically it will be

    "C:\Users\logged-in-user\AppD'ata\Roaming\Microsoft\Microsoft Dynamics® 365 Unified Service Desk\3.1.0.882" 

    Alternatively, you can also do a "shift + rightClick" - run as "different user" on the USD desktop icon and enter your actual credentials.


    Cheers, Francis Edwin


    • Edited by Edwin2win Thursday, January 11, 2018 1:01 PM spell check
    Thursday, January 11, 2018 1:00 PM
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    no luck even after deleting log files, second option won't work as the account i am using is from trial org which is not a windows user on my machine.

    Thanks

    Regards Jeevan Please vote for me if you find the answer is useful.

    Friday, January 12, 2018 10:20 AM