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Vista Home Basic-Validation Issue RRS feed

  • Question

  • My computer has been unused for a number of months & on restart I cleaned the computer of unwanted software & changed AV, from AVG to MSE.

    I realised that in the first batch of security updates from MS I did not have installed SP1 or SP2 or Vista. I have managed to install all critical security updates including those offered on the 14th Sep 2010. During the course of performing these updates I was able to install SP1 when offered.

    All non critical security updates will not install through failure with validation.

    I have read various threads & have tried to fix validation. These all failed. I have Windows Genuine Advantage & the Active X required. When I got through the validation process to update, it informs me that the validation has failed with this message:-

    Unknown error encountered during Windows validation. The validation service is unable to determine whether your copy of Windows is genuine.Please validate again. If additional attempts result in validation errors you may want to try again later.

    [0x80080101]
    I have tried to install KB892130 WGA VT but it will not install.

    I can see the results of the diag tool shows I have a genuine copy of Vista.

    Can somebody please take a look at the below result & help me with my problem.

    Thank you.

     

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CW793-HG9R8-JXMTG
    Windows Product Key Hash: OxLWU7DG6qGU6v3+tM542S/Gfk0=
    Windows Product ID: 89572-OEM-7231323-75289
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {84609A34-E2FE-4F5E-A2E0-CE5158E3ED7B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{84609A34-E2FE-4F5E-A2E0-CE5158E3ED7B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JXMTG</PKey><PID>89572-OEM-7231323-75289</PID><PIDType>8</PIDType><SID>S-1-5-21-3785647218-1088133222-820176688</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM061                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.2.0 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070116000000.000000+000</Date></BIOS><HWID>5B303507018400E6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: 91dbad68-4713-4f9c-b351-6e77a8361741
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00144-313-275289-02-2057-6001.0000-2622010
    Installation ID: 012431367366700963943696134431914574022295029936250406
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: JXMTG
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MAAAAAEAAAABAAEAAgABAAAAAwABAAEAnJ/Q+Wy1QhpcwTxK8vS4hnRWQFKsVoDX

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B8K   
      FACP   DELL    B8K   
      HPET   DELL    B8K   
      BOOT   DELL    B8K   
      MCFG   DELL    B8K   
      SSDT   DELL  st_ex
      DUMY   DELL    B8K   
      SLIC   DELL    B8K   

     

    Sunday, September 19, 2010 6:23 PM

Answers

  • My computer has been unused for a number of months & on restart I cleaned the computer of unwanted software & changed AV, from AVG to MSE.

    You didn't tell us any of that in your Answers forum thread:  http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/fb2d9f98-ea40-45a9-a2e3-c57e6cdb39d2 
    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft


    Apology in my other post.

    Charlotte.

    • Marked as answer by ccorleone Thursday, September 30, 2010 9:01 PM
    Wednesday, September 22, 2010 10:11 PM
  • Update -

    I have completed the below and I can now validate non-critical and optional updates.

    Thank you for your help.

    Charlotte

    After you've hidden the updates & for good measure, open Internet Explorer (only) tohttp://support.microsoft.com/kb/971058 & run the Fix It in DEFAULT and then AGGRESSIVE modes, then reboot. [1]

    ~~~~~~~~~~~~~~~~~~~~~~~~
    [1] Full Disclosure: Running the Fix It in AGGRESSIVE mode will delete your Update History but not your list of Installed Updates.


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

    • Edited by ccorleone Thursday, September 30, 2010 9:03 PM missing word
    • Marked as answer by ccorleone Thursday, September 30, 2010 9:04 PM
    Thursday, September 30, 2010 9:03 PM

All replies

  • Hello, ccorleone

    Go to http://microsoft.com/genuine/diag and click the Start Diagnostic.  The page will ensure that your Windows and browser are set up to allow Validation.  Once you get all green checkmarks, click the Validate Windows button.
    Once validated, retry downloading the updates.

     If you still have problems, contact WGA support at one of the URLs below for additional assistance.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    Monday, September 20, 2010 10:23 PM
    Moderator
  • Hello David

     

    Thank you for your reply.

    I will try the link given.

    If that does not work then I will go to the outside Nth America for support

    Charlotte

    Monday, September 20, 2010 11:30 PM
  • Hello, ccorleone

    Go to http://microsoft.com/genuine/diag and click the Start Diagnostic.  The page will ensure that your Windows and browser are set up to allow Validation.  Once you get all green checkmarks, click the Validate Windows button.
    Once validated, retry downloading the updates.

     If you still have problems, contact WGA support at one of the URLs below for additional assistance.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.

    Hello David

    I have run the Diag tool. It failed on self help Active X but then was able to rectify this. Therefore, I have all check lists showing as 'passed'. Yet still not able to validate updates!!!!!

    I will now have to go to the support outside America.

    Rgds

    Charlotte C

    Tuesday, September 21, 2010 9:39 AM
  • My computer has been unused for a number of months & on restart I cleaned the computer of unwanted software & changed AV, from AVG to MSE.

    You didn't tell us any of that in your Answers forum thread:  http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/fb2d9f98-ea40-45a9-a2e3-c57e6cdb39d2 
    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
    Wednesday, September 22, 2010 12:43 AM
  • My computer has been unused for a number of months & on restart I cleaned the computer of unwanted software & changed AV, from AVG to MSE.

    You didn't tell us any of that in your Answers forum thread:  http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/fb2d9f98-ea40-45a9-a2e3-c57e6cdb39d2 
    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft


    Apology in my other post.

    Charlotte.

    • Marked as answer by ccorleone Thursday, September 30, 2010 9:01 PM
    Wednesday, September 22, 2010 10:11 PM
  • Update -

    I have completed the below and I can now validate non-critical and optional updates.

    Thank you for your help.

    Charlotte

    After you've hidden the updates & for good measure, open Internet Explorer (only) tohttp://support.microsoft.com/kb/971058 & run the Fix It in DEFAULT and then AGGRESSIVE modes, then reboot. [1]

    ~~~~~~~~~~~~~~~~~~~~~~~~
    [1] Full Disclosure: Running the Fix It in AGGRESSIVE mode will delete your Update History but not your list of Installed Updates.


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

    • Edited by ccorleone Thursday, September 30, 2010 9:03 PM missing word
    • Marked as answer by ccorleone Thursday, September 30, 2010 9:04 PM
    Thursday, September 30, 2010 9:03 PM