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activation of office drives me crazy !! RRS feed

  • Question

  • I use since several year a legal, registrated, activated and paid version of office (2002) on Windows XP. Since a few weeks spontaneously a pop up tells me it will check if its legal. Than it says it cannot see if its legal because office is not activated. Than I go (in Word) to Help > product activation  to do as asked. Than it tells me product is already activated.
    With Help > info,  I get: 'Een gebruiksrecht op dit product is verleend aan': followed by a product -id
    So, it is ok.
    What can I do

    Thanks

    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT

    Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=

    Windows Product ID: 55677-OEM-2111907-00106

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010300.3.0.hom

    ID: {A0DD66A9-12DD-4934-8526-04FB6AB9F3C8}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.9.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.7.105.35

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->

    Cached Result: 101

    Version: 1.7.105.35

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: Microsoft

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office XP Small Business - 101 Not Activated

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{A0DD66A9-12DD-4934-8526-04FB6AB9F3C8}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>55677-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-3322735550-920709008-864201216</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PL495AA-B14 t780.be</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.06 </Version><SMBIOSVersion major="2" minor="3"/><Date>20040827000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>567B388701844053</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>Romance (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="WgaLogon.dll" Version="1.7.18.5"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130413-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>84EB868EECE6FA8</Val><Hash>Mg/5hjeWV1krxEONp2Iu5UdlGrU=</Hash><Pid>54535-OEM-1792952-11380</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="101"/><App Id="19" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults>

    Licensing Data-->

    N/A

    HWID Data-->

    N/A

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 178A5:GENUINE C&C INC|10521:Hewlett-Packard Company

    Marker string from OEMBIOS.DAT: HP PAVILION

    OEM Activation 2.0 Data-->

    N/A

     

     

    Monday, November 9, 2009 10:17 PM

Answers

  • Hello Hugo D,

    Your mgadiag report is telling us that your OEM license installation of Office XP Small Business is reporting as not activated.

    Occasionally we see this situation in the forum, where a longtime activated and genuine installation of Office XP or Office 2003 will suddenly become "not activated" and cause the OGA program to report it as nongenuine.

    Fortunately, the solution is almost always a fast and easy one.

    Please go to this Microsoft KB article http://support.microsoft.com/kb/903275, scroll down to the Method 2 section, and run the MS FixIt utility.

    After the FixIt completes, restart the computer, then open up an Office XP Small Business program such as Word.  If prompted, activate Office at this time.  Once activated, close Word and restart once more.

    Next, visit www.microsoft.com/genuine and click on the Validate Office button, and Office should Validate normally.

    Finally, open up Word once more and you should no longer be seeing the nongenuine notices.

    Please post back to tell us if it worked for  you :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, November 10, 2009 11:03 PM
    Monday, November 9, 2009 11:36 PM