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I bought a genuine XP Pro 2 years ago, and suddenly it's illegal? RRS feed

  • Question

  • I bought a genuine and expensive XP Pro with SP2 around 18 months ago. MS have been updating it reguarly without any problems, and now suddenly I have to pay another £92 because they say it's illegal? Why has it been ok all this time and suddenly a phony??
    Monday, May 29, 2006 9:39 AM

Answers

  • Arizona Dude,

    Your situation is a lot like the previous poster Gymnast.  You have a Blocked VL Key on a Volume Licensing installation of XP Pro, so there's no question that the installation is bogus.

    As I posted to gymnast, look for that COA which would represent the initial license or the computer to run Windows.

    If no COA, there is no way that I know of to document that the computer was ever properly licensed to run Windows.

    Your other alternatives include:

    1.  Use open source operating system software which can be downloaded for free.  Follow this link:  http://www.freeos.com/compare/

    2.  Take advantage of the Genuine Windows Offer, to get XP Home for $99 or XP Pro for $149.  For a person at home doing only web surfing/email/word processing, there is no need for XP Pro.

    3.  Purchase a genuine copy of a previous Windows OS such as Windows 98 or Me.  Have seen at garage sales and on eBay for $10-50.  If you can "acquire" a genuine copy of Windows 98/SE or Windows Me (maybe a friend or relative has an old unused copy collecting dust), you can use that to prove ownership of a previous version of XP and install XP Home Upgrade.  Retailer CompUSA has XP Home Upgrade for $49.99 this week after rebate, a very good price, cheaper than some distributions of "free" Linux!

    4.  Do nothing.  The software installed on the computer will continue to work and you will continue to get security related upates thru Automatic Updates.

    • Marked as answer by Darin Smith MS Wednesday, November 4, 2009 7:53 PM
    Monday, May 29, 2006 6:47 PM

All replies

  • Gymnast,

    Use the link below to download and run the diagnostic tool.  Click copy to clipboard the paste to a reply in this thread.  Any sensitive information will be obscured.

    http://go.microsoft.com/fwlink/?linkid=52012

    A MS rep will take a look at your information and try to help you.

    From your description I would expect the tool to give a result "Blocked VLK" which means that the Volume Licensing Key used to install XP on your computer was blocked.  This product key was issued to a medium to large organization such as a business, school, govt agency etc, and due to abuse, compromise, or the expiration of an agreement, the key is no longer good.

    If the tool returns "Invalid PID" that usually means that an unauthorized Key Generator was used to make the Product Key used to install XP, or that the original owner of the Product Key reported that it was lost or stolen.

    It is possible that the computer has an OEM license associated with it; proof if such license would be a Microsoft Certificate of Authenticity affixed to the side, back, or top of the computer case.  If there is a COA, please tell us and tell us if it is for XP Home, Pro, or Media Center.  DO NOT post the Product Key.  Here is info on the COA:  http://www.microsoft.com/resources/howtotell/en/coa.mspx  If there is a COA, chances are that the computer is still properly licensed to run that version of Windows.

    I have a feeling you will be interested in the Windows Genuine Offer:

    What is the genuine Windows offer?

    Q: What is the genuine Windows offer?
    A:
    The Microsoft genuine Windows offer is designed to help customers who unknowingly purchased counterfeit versions of Windows XP by offering those who qualify a complimentary copy or electronic license key for a genuine copy of Windows XP.
    Q: What are the details of the genuine Windows offer?
    A:
    To help customers who unknowingly purchased a counterfeit version of Windows XP, Microsoft has created two genuine Windows offers for those who qualify:
    • Complimentary offer: Microsoft will make a complimentary copy of Windows XP available to customers who have been sold counterfeit Windows. Customers will be required to submit a proof of purchase, the counterfeit CD, and a counterfeit report with details of their purchase. Only high-quality counterfeit Windows will qualify for the complimentary offer.
    • Electronic License Key Offer: Microsoft will offer an alternative for customers who find out via the WGA validation process that they are not running genuine Windows, but do not qualify for, or choose not to take advantage of, the complimentary offer. These customers will be able to license a Windows Genuine Advantage Kit for Windows XP online for a price of $99 for Windows XP Home edition or $149 for Windows XP Professional. The Windows Genuine Advantage Kit for Windows XP will include a new 25-character Product Key and a Windows Product Key Update tool that will allow customers to convert their counterfeit copy to genuine Windows XP electronically.


    • Proposed as answer by EllyBlin Tuesday, April 21, 2009 2:27 PM
    Monday, May 29, 2006 1:09 PM
  • I purchased my computer from someone who worked at a school where they had a business version of XP.  They assured me that this version of XP was legit and I have never had a problem until last week with downloads, etc. 

    I have no disk, no receipts, and no desire to pay out 150.00 for a 300.00 computer.  I only use it for EMail and word processing.

    I am pasting the info you mentioned and hope to hear from youy soon

    WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-4RHJG-83M4Y-7X9GW
    Windows Product Key Hash: 5CG2aCaHENU8LMWFFoQ/184emQ0=
    Windows Product ID: 55274-649-6478953-23960
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: YTBMBXD
    ID: ecc18c25-d8dc-4d7e-afc4-0e9479dcdd31
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 109
    Office Diagnostics: B4D0AA8B-528-645

    Proxy settings: http=proxy-dyn.integrity.com:80
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>ecc18c25-d8dc-4d7e-afc4-0e9479dcdd31</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-7X9GW</PKey><PID>55274-649-6478953-23960</PID><PIDType>1</PIDType><SID>S-1-5-21-583907252-789336058-1957994488</SID><SYSTEM><Manufacturer>INTELR</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20011114000000.000000+000</Date></BIOS><HWID>413535EF0184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Monday, May 29, 2006 3:37 PM
  • Arizona Dude,

    Your situation is a lot like the previous poster Gymnast.  You have a Blocked VL Key on a Volume Licensing installation of XP Pro, so there's no question that the installation is bogus.

    As I posted to gymnast, look for that COA which would represent the initial license or the computer to run Windows.

    If no COA, there is no way that I know of to document that the computer was ever properly licensed to run Windows.

    Your other alternatives include:

    1.  Use open source operating system software which can be downloaded for free.  Follow this link:  http://www.freeos.com/compare/

    2.  Take advantage of the Genuine Windows Offer, to get XP Home for $99 or XP Pro for $149.  For a person at home doing only web surfing/email/word processing, there is no need for XP Pro.

    3.  Purchase a genuine copy of a previous Windows OS such as Windows 98 or Me.  Have seen at garage sales and on eBay for $10-50.  If you can "acquire" a genuine copy of Windows 98/SE or Windows Me (maybe a friend or relative has an old unused copy collecting dust), you can use that to prove ownership of a previous version of XP and install XP Home Upgrade.  Retailer CompUSA has XP Home Upgrade for $49.99 this week after rebate, a very good price, cheaper than some distributions of "free" Linux!

    4.  Do nothing.  The software installed on the computer will continue to work and you will continue to get security related upates thru Automatic Updates.

    • Marked as answer by Darin Smith MS Wednesday, November 4, 2009 7:53 PM
    Monday, May 29, 2006 6:47 PM
  • help me plz i got an genuine xp pro kit i am looking for the product key but all i can see is that thei will email it but wen and how
    Monday, November 3, 2008 7:51 PM
  • Now what do I do. My sister bought this computer from the computer store before she passed away. So therefore it should be legitement. And if not than the store where she bought the computer should held accountable, Yes?


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6K84G-C3GDT-YXRQJ
    Windows Product Key Hash: oUYRwQD+3rxnE37mBlkExyFM70s=
    Windows Product ID: 76487-640-0987792-23137
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {3808527D-4BDA-40FE-80D6-F13D76492D1D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3808527D-4BDA-40FE-80D6-F13D76492D1D}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YXRQJ</PKey><PID>76487-640-0987792-23137</PID><PIDType>1</PIDType><SID>S-1-5-21-1123561945-413027322-725345543</SID><SYSTEM><Manufacturer>Gateway                        </Manufacturer><Model>ESSEX2                         </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>RG84510A.15A.0037.P15.0304012013</Version><SMBIOSVersion major="2" minor="3"/><Date>20030401000000.000000+000</Date></BIOS><HWID>9698394F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E840:Gateway, Inc|1A73B:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Sunday, October 25, 2009 1:35 AM
  • Hello AngryCustomer101,

    Does this Gateway computer have a Certificate of Authenticity (CoA) affixed to it?

    If so, please tell us what version and edition of Windows is listed on the CoA.  Don't post the product key!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, October 25, 2009 2:54 AM
  • Yes I have the Certificate of Authenticity, Widows XP Home Edition. Anything else????
    Sunday, October 25, 2009 8:46 PM
  • Hello AngryCustomer101,

    Your Gateway computer has a nongenuine installation of XP Pro currently installed.  It is a Volume Licensing edition of XP Pro that was installed with a nongenuine "keygen" invalid product key.

    Since as you mentioned the computer has a Certificate of Authenticity from Gateway for XP Home Edition, the computer is still licensed to run XP Home.

    If the computer had a CoA for XP Pro, I would have suggested that you try running the Product Key updater utility which can convert nogenuine installations of XP Pro to Genuine if there is a Genuine Product Key available for use, such as on the computer's CoA.

    Since the computer has a CoA for XP Home, we won't be able to use the PK Updater.  Instead, to Get Genuine, you will have to backup and offload your data, then use the Recovery Solution proviced by Gateway to put the original Genuine installation of XP Home back onto the computer.  The Recovery Solution for major manufacturers is normally a set of Recovery/Reinstallation discs, a hidden Recovery/Restore partition, or both.  If you do not have the Recovery Solution, please contact Gateway customer service to see if you can order a set of Recovery discs for the computer.  If they are not available from Gateway, you could try a third party supplier such as www.restoredisks.com or equivalent.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 26, 2009 12:40 AM
  • Hello AngryCustomer101,

    Your Gateway computer has a nongenuine installation of XP Pro currently installed.  It is a Volume Licensing edition of XP Pro that was installed with a nongenuine "keygen" invalid product key.

    Since as you mentioned the computer has a Certificate of Authenticity from Gateway for XP Home Edition, the computer is still licensed to run XP Home.

    If the computer had a CoA for XP Pro, I would have suggested that you try running the Product Key updater utility which can convert nogenuine installations of XP Pro to Genuine if there is a Genuine Product Key available for use, such as on the computer's CoA.

    Since the computer has a CoA for XP Home, we won't be able to use the PK Updater.  Instead, to Get Genuine, you will have to backup and offload your data, then use the Recovery Solution proviced by Gateway to put the original Genuine installation of XP Home back onto the computer.  The Recovery Solution for major manufacturers is normally a set of Recovery/Reinstallation discs, a hidden Recovery/Restore partition, or both.  If you do not have the Recovery Solution, please contact Gateway customer service to see if you can order a set of Recovery discs for the computer.  If they are not available from Gateway, you could try a third party supplier such as www.restoredisks.com or equivalent.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

    What if someone has a Dell with a Legitimate CoA on the case, installed SP3, Prompted to enter a New Valid Key, and purchased (and activated) the new key from Microsoft while never knowing that there was a Legitimate OEM Key on the PC Case? (As in the case with this elderly person that I am assisting that never knew the CoA was on the case).

    Now she is out of $160 and Microsoft basically said 'Sorry Jack'...

    I think that there should be some recourse that she could take to be refunded.  Why can't Microsoft just put it (immediately) on the Blocked Keys list? 
    Wednesday, October 28, 2009 10:53 PM



  • I think that there should be some recourse that she could take to be refunded. 

    Microsoft North American Retail Product Refund Guidelines:  http://www.microsoft.com/mscorp/productrefund/refund.mspx

    Thank you,
    Darin MS
    Thursday, October 29, 2009 10:12 PM
  • All users, if you have a Non-Genuine issue, please create your own thread for that issue.

    Thank you,
    Darin MS


    Thread Locked

    Thursday, October 29, 2009 10:13 PM