Sign in

Microsoft.com

Microsoft

Remove From My Forums

How can I restore my computer and remove OneCare?

Question
0

Sign in to vote

My system picked-up an infection this weekend. When looking to run MS RegClean for Vista, I stumbled across OneCare. I installed the program, not knowing if it was a trial or a purchase. It found a few things. Some it could not remove.

Since then, my internet favorites are gone and my desk-top icons are gone. How can I restore mt system to how it was before running OneCAre and how can I remove it permanently? Thank You

Sunday, November 30, 2008 5:05 PM

Answers

0

Sign in to vote

Your favorites and desktop icons are likely not gone, but your default Windows profile may have been locked during boot, causing the default to be loaded. Reboot the PC once again.

OneCare from http://onecare.live.com is a 90 day trial before purchase. You can remove it - How to Uninstall Windows Live OneCare

Since your problem began as an infection, and you are using Windows Live OneCare, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

I'm moving this to the General topic folder.

-steve

Sunday, November 30, 2008 8:23 PM

Moderator