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xp pro failing with volume license key (new OEM w/ label) RRS feed

  • Question

  • How can this be ? This copy of XP Pro was purchased as a new OEM copy, in the wrapper, with Microsoft Product Key label. Installed on one new computer. Product Validation is failing with VOLUME product key. I don't see how this can be.

     

    Can someone help ?

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-J8863-9V6VY-RT74W
    Windows Product Key Hash: V0WU0zEfnjFEkKMYLzqoWkoBtxw=
    Windows Product ID: 55274-640-8899951-23428
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {24E431BD-E494-4EAA-94B3-20357349F1CF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{24E431BD-E494-4EAA-94B3-20357349F1CF}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RT74W</PKey><PID>55274-640-8899951-23428</PID><PIDType>1</PIDType><SID>S-1-5-21-854245398-1425521274-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-E SLI ACPI 0602 Velocity Micro Edition</Version><SMBIOSVersion major="2" minor="4"/><Date>20070425000000.000000+000</Date></BIOS><HWID>FFB7377F0184C07A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Hawaiian Standard Time(GMT-10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Monday, October 15, 2007 7:12 AM

Answers

  • Metafizx,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. Windows XP Pro product keys installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

               

         There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro and Office before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank you,

     

    Stephen Holm, MS

    WGA and OGA Forum manager

     

     

    Monday, October 15, 2007 5:53 PM
  • Metafizx,

     

    Where did you purchase Windows XP from a business or online source? Also I provide you with informaiton to file a piracy report. Please review this site and maybe it can explain more details for you.  Hope this helps. 

    http://www.microsoft.com/resources/howtotell/ .  Take care,

     

    Stephen Holm, MS

     

    Monday, October 15, 2007 8:03 PM
  • Thx we will be here :-).

     

    Stephen Holm, MS

    Monday, October 15, 2007 10:26 PM
  • Metafizx,

     

    The fact that the disc reads "For distribution with a new PC only" at the 11'oclock position does not by itself mean the disc is counterfeit.  The notation "For distribution with a new PC only" indicates that the disc is supposed to be a systembuilder/OEM copy and license for XP.  The corresponding CoA would have "OEM Product" or "OEM Software" printed on the CoA under the Product Name (for example, Windows XP Home Edition).

     

    What tips us off about your counterfeit CD is that is has the OEM wording on it, yet the setupp.ini file data contains Pid=55274270 as you posted.  The 270 number (or 64x) is the key--that number is used for Volume licensing bits.  That's why I wrote this in my first response:  "

    2.  If the middle three characters are "270" or "64x" with X being any number, the CD contains volume licensing bits.  If the hologram says OEM, it's counterfeit."  A correct OEM CD will have the letters OEM in place of where the 270 is now.

     

    So, the countefeiters copied volume licensing CDs, put the fake OEM CD hologram on them, packaged them to look like OEM CD and licensing kits, and used a KeyGen utility to generate invalid Volume Licensing Keys so that these copies would install normally.  The counterfeiters easily got away with doing what they were doing because there was no way to cross check the Product Key against a list of known good Product Keys, at least until the Genuine Advantage Product Key check was implemented by Microsoft.

     

     

    Tuesday, October 16, 2007 2:43 PM
  • Thank you Sir :-)

     

     

    Stephen Holm

    Monday, October 22, 2007 9:25 PM

All replies

  • Return your counterfeit copy to the seller for a refund.  OEM versions of Windows are not volume license.

     

    Monday, October 15, 2007 2:05 PM
    Moderator
  • Metafizx,

     

    Three things to look for:

    1.  Look very closely at the hologram on your CD.  Is the hologram on a very thin label affixed to the top of the CD or is it actually embedded within the plastic of the CD?

    2.  Navigate to the setupp.ini file in the \i386 folder of the CD's files.  This is a small text file with two sections.  Please post the data in the second section, it's one line of fewer than 12 characters.

    3.  Compare the portion of the Product Key shown by the mgadiag tool (*****-*****-J8863-9V6VY-RT74W) to the corresponding portion of the Product Key on the COA (assuming there is a COA).  Do they match?

     

    Results:

    1.  If a label, it's counterfeit

     

    2.  If the middle three characters are "270" or "64x" with X being any number, the CD contains volume licensing bits.  If the hologram says OEM, it's counterfeit.

     

    3.  If the PKs match, it's counterfeit.

     

    If counterfeit, submit to Microsoft.  They will determine if it is really counterfeit and if so, you will get a free replacement.  Post back and let us know.

     

    Monday, October 15, 2007 3:47 PM
  •  

    Thanks for your info, here is what I determined:

     

    1. The CD looks real enough. all the holograms are there. I can see the "Microsoft" and the "windows" hologram. Also on the spindle hole, the hologram "SECURE" "VALID" "GENUINE" "ASP5223" show up. Gee, pretty convincing if you ask me.

     

    2. The setupp.ini file has this data : Pid=55274270

     

    3. yes there is a COA, its got the silver tape running through it that says "GENUINE". PK's match alright.

     

    is there anything else to check ??, cuz this seems pretty real to me.

     

    Other info on the COA :

    bar code E85-04164

    bar code 00045-656-989-163

     

    X11-45391

    www.microsoft.com/genuine/systembuilder

    Monday, October 15, 2007 5:43 PM
  • Metafizx,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. Windows XP Pro product keys installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

               

         There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro and Office before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank you,

     

    Stephen Holm, MS

    WGA and OGA Forum manager

     

     

    Monday, October 15, 2007 5:53 PM
  •  

    Ok, now you got me looking more closely at the CD.

     

    I have another copy I purchased from a different retailer, and actually I know that is good, since I got two copies, and used one already (and it was fine).

     

    The "good" CD seems like the hologram is sealed into the CD, with a gloss on top, and also the reverse side the spindle hole markings are very clear and inside the metal layer.

     

    The "bad" CD is a very clever coating on top with accurate holograms. I can see "calendering" markings from the metal being pressed onto the top of the CD.and the spindle markings are on this fake label, which is slightly off center.

     

    So you are right (assuming that this means its bogus) this is a clever copy.

     

    The only thing that clued me in was that the COA label was impossible to get off the plastic. I figured the adhesive was just bad. Instead of ripping the COA I left it on the plastic.

     

    So what do I do now ?

     

    thanks..


    Monday, October 15, 2007 6:03 PM
  • Metafizx,

     

    Where did you purchase Windows XP from a business or online source? Also I provide you with informaiton to file a piracy report. Please review this site and maybe it can explain more details for you.  Hope this helps. 

    http://www.microsoft.com/resources/howtotell/ .  Take care,

     

    Stephen Holm, MS

     

    Monday, October 15, 2007 8:03 PM
  • I am waiting to hear from my friend who bought it from some online source.

     

    I'll report back as soon as I know. I am sure he will want his money back.

    Monday, October 15, 2007 10:18 PM
  • Thx we will be here :-).

     

    Stephen Holm, MS

    Monday, October 15, 2007 10:26 PM
  • Metafizx,

     

    Does your CD read "For distribution with a new PC" or words to that effect at the 11 o'clock position?

     

    If so, it certainly sounds like you have a counterfeit set of materials.

     

    Only Microsoft's crypto lab can declare that any given set of materials is "really" counterfeit.  If they do, then you'll be sent a complimentary copy to replace the bogus copy you have.

     

    In order to begin the claim process, click on the Get Genuine prompts and follow the path that matches your circumstances.  The prompts will help you generate a piracy report and tell you how to send in your materials for final evaluation.

    Tuesday, October 16, 2007 12:43 AM
  • yes, it does. but the same words appear on the "good" cd as well.

     

    I think it is clear to me that the cd is counterfeit from the weird "label" layer on top of the cd.

    when you look at it closely you can see it is off center and obviously not what the "good" cd looks like.

    but at a casual glance the two cd's seem the same.

     

     

    Tuesday, October 16, 2007 4:48 AM
  • Metafizx,

     

    The fact that the disc reads "For distribution with a new PC only" at the 11'oclock position does not by itself mean the disc is counterfeit.  The notation "For distribution with a new PC only" indicates that the disc is supposed to be a systembuilder/OEM copy and license for XP.  The corresponding CoA would have "OEM Product" or "OEM Software" printed on the CoA under the Product Name (for example, Windows XP Home Edition).

     

    What tips us off about your counterfeit CD is that is has the OEM wording on it, yet the setupp.ini file data contains Pid=55274270 as you posted.  The 270 number (or 64x) is the key--that number is used for Volume licensing bits.  That's why I wrote this in my first response:  "

    2.  If the middle three characters are "270" or "64x" with X being any number, the CD contains volume licensing bits.  If the hologram says OEM, it's counterfeit."  A correct OEM CD will have the letters OEM in place of where the 270 is now.

     

    So, the countefeiters copied volume licensing CDs, put the fake OEM CD hologram on them, packaged them to look like OEM CD and licensing kits, and used a KeyGen utility to generate invalid Volume Licensing Keys so that these copies would install normally.  The counterfeiters easily got away with doing what they were doing because there was no way to cross check the Product Key against a list of known good Product Keys, at least until the Genuine Advantage Product Key check was implemented by Microsoft.

     

     

    Tuesday, October 16, 2007 2:43 PM
  •  

    yes, it is clear to me now what they did. really crazy.

     

    I see what counterfeiters can do now. clever little monsters.

     

    thanks for the info, it is interesting to know all this.

     

    my friend just came back and hopefully will give me the details on the purchase, so I can report where this came from.

     

    hopefully get a legit copy or money back...but we aren't holding our breath.

    Tuesday, October 16, 2007 8:05 PM
  • Ok, got the info on the online retailer :

     

    http://www.royaldiscount.com/miwixpprosp21.html

     

    Royal Dist.
    Louisville, Co
    80027
    303 468 6070
    Fax 303 468 6074
     
    Funny here is their "genuine microsoft" statement :
     

    RoyalDiscounts Guarantee of Software Authenticity To Our Valued Customers,

    We guarantee 100% genuine software or we will refund your money. RoyalDiscount takes issues of pirated software very seriously. we verify the authenticity of all software that is shipped from our store through our Software Authentication Center.

    RoyalDiscount is the only on-line software vendor to guarantee the authenticity of our products along with discounted prices. Since pirated software is commonly distributed in the discount market, other discount vendors should be regarded with caution. Our excellent customer service ratings are testament to our honest business practices and commitment to provide you with 100% authentic software.

    If you have any quesitons on how to authenticate software, whether you buy it from us or another vendor, please contact our trained piracy experts at 1-877-292-7712. You can also visit http://www.microsoft.com/piracy/ for further information on piracy. Thanks for shopping with RoyalDiscount.com.

    Best regards,

    RoyalDiscount

     
    Thursday, October 18, 2007 7:40 PM
  •  

    on the phone with Royal Distribution, they told me that that if it installed then there is no problem.

    If you have any quesitons on how to authenticate software, whether you buy it from us or another vendor, please contact our trained piracy experts at 1-877-292-7712.

     

    there were no "trained piracy experts " at that phone number !!

     

    I told them that it failed the Microsoft Validation, and they acted like they didnt know what that was.

    Then I said the CD was a fake and wanted a valid copy or money back. They said "no way".

    "if the cd is working fine, then what is the problem ?"  They just weren't getting it.

     

    They told me to return the CD so they could "look" at it. Lame.

     

    Thursday, October 18, 2007 7:51 PM
  • Hello Metafizx,

     

     

    Please submit a piracy report as Dan described. This will be a good course of action @ this point. Thank you very much for providing me with this information. 

     

     

    Stephen Holm, MS

     

     

     

    Thursday, October 18, 2007 8:51 PM
  • Metafizx,

     

    It is possible that your online retailer really did not know that they sold you a bogus copy.  After all, just looking at your  materials, they do look genuine, right?

     

    Suggestions:

     

    1.  Ask to speak with a manager or other person of authority at your online retailer.  Ask them to have a look at this thread.  Send them a digital picture of your CoA and have them do an installation of XP Pro with that PK using a real OEM CD---the real CD will reject the Product Key because the algorithm that generates the VL keys is different from the algorithm that generates OEM PKs.  But, the PK on the CoA you have WILL be accepted if they use a Volume Licensing CD.  That fact will prove that the PK is a VL PK and not an OEM PK.

     

    2.  If no satisfaction from #1, if you paid by credit card, contact your credit card customer service and have them dispute the charge.

     

    3.  Generate a piracy report thru Microsoft and send the materials into MS for final analysis.  If MS's contract crypto lab says you have bogus materials, MS will send you a genuine replacement.

     

    Good Luck!

    Friday, October 19, 2007 2:38 AM
  • Good Morning Metafizx,

     

    Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029. Please include your product key for (Office or Windows), home and/or cell phone number, location where you live and email phone number.  Once you have done that, please reply back to this post and provide the SR # generated by the service request.  Please let us know if you would be willing to do this!! Someone from out Team would like to call and ask more questions about the company where you purchased the product. Also did you visit http://www.microsoft.com/resources/howtotell/ . This site will provide instructions for submitting a piracy report. You may be eligible for free software. Again thank you for all the information you have provided.

     

     

    Stephen Holm, MS

    WGA and OGA Forum Manager 

     

     

     

     

    Friday, October 19, 2007 4:14 PM
  • hi Stephen,

     

    I did file the piracy report, however, since I was not the one who did the purchase (my friend did), I am kind of a 3rd party.

     

    Interesting, that after I called Royal Discount, they immediately called the person listed on the order, asking them to send back the CD. I guess I rattled them a bit.

     

    Anyway, unless the actual purchaser will go through these steps, I am not sure it will go any further on this end. Its gone this far because I have been involved.

    Friday, October 19, 2007 6:51 PM
  •  

    Hi Dan,

     

    thanks for your help.

     

    as I mentioned to Stephen, I am a 3rd party in this. I did file the piracy report, but stopped at sending my info thinking that the original purchaser needs to do this part. Most likely this will not happen, since he is busy.

     

    So I did not get any info asking me to return the CD to Microsoft.

    Friday, October 19, 2007 6:56 PM
  • Metafizx,

     

    Thank you for filing the piracy report I understand about you being third party. Still you are close to this situation. Is there anyway you may provide us your contact information as well as your friend who purchased the product from the online retailer?  We need more information and would like to also help you. I have been working with our management and we need to contact you. There are some questions we would like to ask but not here in the forum. Also please keep the software until we may have a chance to talk on the phone. Thank you very much and looking forward to talk with you.

     

     

    Stephen Holm, MS

    WGA and OGA Forum Manager 

    Friday, October 19, 2007 10:52 PM
  •  

    Hi Stephen,

     

    can you send me a private message to my Live Account that is connected to this forum ?

     

    I will respond from that email address.

     

     

     

     

    Saturday, October 20, 2007 8:23 AM
  • What is your live account and I will pass this on to my supervisor so he can start to communicate with you. 

     

    Thank you.

     

    Stephen Holm, MS

    Monday, October 22, 2007 6:37 PM
  •  

    Hi Stephen,

     

    I was hoping that you could see my email address from the forum profile.

     

    I replied to the alert email from your message, not sure if you get that mail (?).

     

    is there a contact email for you at the forum ?

    Monday, October 22, 2007 7:55 PM
  • Metafizx,

     

    We don't have a forum contact email here. This is why I asked you to open up a support incident and we can contact you. This would be of great help as we would like to work with you and can explain more details but not here in the forum. 

     

    Thank you,

     

    STephen Holm, MS

    Monday, October 22, 2007 8:12 PM
  •  

    Hi Stephen,

     

    I opened the support incident, here is the confirmation number:

     

    1047782420

     

     

    Monday, October 22, 2007 9:18 PM
  • Thank you Sir :-)

     

     

    Stephen Holm

    Monday, October 22, 2007 9:25 PM