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Case Creation RRS feed

  • Question

  • Hi,

    In my project there is a custom entity application from which we are capturing all user data and case related issues in the attributes and through plugin passing all data to case and creating case. Is it good practice to create a case like this. Can't we do all validation data capture in case entity itself ,then based on validation we can accept or reject a case . Please let me know what is the best practice  in this  scenario?

    Thanks,

    Abhishek


    Abhishek

    Tuesday, September 16, 2014 3:30 PM

All replies

  • You will have to look at the business requirement. Normally case entity is used for logging a complaint, issue, question, compliment etc whereas an application is used for approving or rejecting a request. The best practices are normally user friendly interface.

    Regards Faisal

    Wednesday, September 17, 2014 11:07 AM
  • Hi Faisal,

    But accept / reject we can do in case entity also. Unless and until client specifically ask for a separate  entity for record purpose , why go for creation of this entity.

    Thanks

    Abhishek


    Abhishek

    Saturday, October 4, 2014 4:01 PM