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Vista Ultimate x64 Activation Error RRS feed

  • Question

  • I built a computer about a year ago and set it up to dual boot vista ultimate x64 and vista home premium x32.  Two days ago I started the PC up and it told me the activation code was invalid.  I have not changed the motherboard or hard drive array.  The dual boot is setup on a pair of raptor drives in RAID 1 configuration.

    I get this message after I sign in:

    Windows Activation
    An error has ocurred
    Code 0XC004E003

    I tried each one of the options on the screen that starts up whihc gives me the options to 1) Activate on Oine 2) Start with reduced functionality 3) Activate another way (Modem) 4) Call the telephone activation

    I have done all except the modem because it is not installed.  Called the telephone activation support and after they gave me two different activation codes and neither time were they sure the one they gave me was for the version of Vista x64 I have, I gave up on that.  The product description says that it is an "OEI DVD".  It was purchased from COMPUSA.

    The reduced functionality startup only presents me with an Internet Explorer session.  I am using Explorer 8.

    Any help appreicted.

    Thank you.
    Friday, August 14, 2009 12:00 PM

Answers

  • Bluetiger459 was correct. Th issue was that his Vista was not Activated. The proper resolution to the problem would have been:

      To Activate by Phone:

    a)    If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b)    If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep

    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 9, 2009 9:46 PM
    Wednesday, September 9, 2009 9:46 PM

All replies

  • Hello BlueTiger459

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link
    http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/2f5abe9b-ff90-487c-886e-b27ee12056be.

    6)    In a reply post, paste the Diagnostic Report.

    Thank you,
    Darin MS
    Friday, August 14, 2009 6:21 PM
  • Thanks Darin. Will post the MGADIAG output tomorrow.
    Sunday, August 16, 2009 3:51 AM
  • Darin:  not sure if this is a vaild dump of the data or not.  When I run the MGADIAG tool it tells me that the system has "insufficient quota".  It thne tells me to restart the program and run as Admin.  Then one time it presented the MGADIAG screen and I copied the output which is below.  Hope this helps!

    BlueTiger459

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-VRBPT-DRQQ9-FJCHG
    Windows Product Key Hash: Jlkz5z3FUshFq2rrXLQc2xglLKs=
    Windows Product ID: 89587-OEM-7300542-82769
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {9858F4C0-8CD1-4E24-A449-FBB60DB995E8}(3)
    Is Admin: No
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox 3.1 Beta 3\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9858F4C0-8CD1-4E24-A449-FBB60DB995E8}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJCHG</PKey><PID>89587-OEM-7300542-82769</PID><PIDType>3</PIDType><SID>S-1-5-21-138012492-195035392-3011557782</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>132-CK-NF78</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>  P08 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080909000000.000000+000</Date></BIOS><HWID>AA303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>43427F621226ED0</Val><Hash>3qIdnIfp9szqoyAXv5EN+TxmNMM=</Hash><Pid>81599-872-0821154-65858</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070718

    HWID Data-->
    HWID Hash Current: RAAAAAMAAgABAAIABQABAAAABQABAAEAJJRqHsqWkfuk/0wfkgBEy8J66DLark/njmby9OBB7KisVsrbvLByir5BzDE=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Nvidia  NVDAACPI
      FACP   Nvidia  NVDAACPI
      HPET   Nvidia  NVDAACPI
      MCFG   Nvidia  NVDAACPI
      WDRT   Nvidia  NVDAACPI
      OEMN   NVIDIA  NTUNEOEM

     

    Monday, August 17, 2009 1:12 AM
  • Hello BlueTiger459,

    Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Vista is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Monday, August 17, 2009 6:37 PM
    • Unmarked as answer by BlueTiger459 Wednesday, August 19, 2009 12:22 AM
    Monday, August 17, 2009 6:37 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
    Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
    Windows Product ID: 89587-OEM-7332132-00031
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {DB155673-FFA3-4BCB-BA18-84BDB11D533E}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: Yes
    Version: 1.9.9.1
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DB155673-FFA3-4BCB-BA18-84BDB11D533E}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-932CC</PKey><PID>89587-OEM-7332132-00031</PID><PIDType>2</PIDType><SID>S-1-5-21-1013512160-1376846959-938787273</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DX58SO__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>SOX5810J.86A.4196.2009.0715.1958</Version><SMBIOSVersion major="2" minor="5"/><Date>20090715000000.000000+000</Date></BIOS><HWID>D5333507018400FE</HWID><UserLCID>0401</UserLCID><SystemLCID>0401</SystemLCID><TimeZone>السعودية - التوقيت الرسمي(GMT+03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89587-00146-321-300031-02-1025-6001.0000-2302009
    Installation ID: 011842841485557643576774702666717083737145066843323601
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 932CC
    License Status: Initial grace period
    Time remaining: 30840 minute(s) (21 day(s))

    HWID Data-->
    HWID Hash Current: OgAAAAEABgABAAIAAQABAAAAAgABAAEAln3g0l4cDE3wE9bVRryENAaeqK0o/Chz8vScnxoHrFbqgg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   DX58SO 
      FACP   INTEL   DX58SO 
      HPET   INTEL   DX58SO 
      MCFG   INTEL   DX58SO 
      WDDT   INTEL   DX58SO 
      ASF!   INTEL   DX58SO 
      SSDT   INTEL   SSDT  PM
      DMAR   INTEL   DX58SO 
      WDTT   INTEL   DX58SO 
      ASPT   INTEL   PerfTune

     

    Tuesday, August 18, 2009 2:55 PM
  • Darin:  I do not have an option to "Click the Start button" nor was my machine built by a manufacturer so I am not sure how to respond to your advice.  Please clarify.
    Wednesday, August 19, 2009 12:20 AM
  • Bluetiger459 was correct. Th issue was that his Vista was not Activated. The proper resolution to the problem would have been:

      To Activate by Phone:

    a)    If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b)    If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep

    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 9, 2009 9:46 PM
    Wednesday, September 9, 2009 9:46 PM